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Atlantis, The Palm

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15,236 Reviews from our TripAdvisor Community

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Showing 11,915: English reviews
Reviewed 19 April 2016 via mobile

This is a genuine review on the Atlantis.Do not waste your money.There are so many better hotels (raffles dubai). Overated!!! Driving into the Atlantis via the palm is amazing.Size of the hotel is impressive and thats about as far as the compliments go.Very tired looking hotel including rooms.Needs huge amount of money invested into it.Certainly not the flagship hotel everyone...

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Helpful?
2Thank Max R
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Allow me to sincerely apologize for having given you cause to share your concerns on TripAdvisor. I truly regret that the interior decor of our room did not meet your expectation. I have taken good note of your suggestion and will discuss with my team during the next review exercise of our room interior decor. With regards to...

Mumbai (Bombay), India
Reviewed 19 April 2016 via mobile

Hi guys recently I had been for a trip to Dubai in December 2015, I had booked a tour package, in which I had a one night stay in Atlantis the palm. At first I did not know that this hotel is so amazing. Then I saw my room which was very big and beautiful with nice decorations in the...

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2Thank 100anirudh
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

London
Reviewed 19 April 2016 via mobile

Visited with Virgin holidays. 4 nights half board. Upgraded at no extra charge to an ocean deluxe room on asking for a full sea view so worth a punt. The room was lovely, good size for 2 adults and 2 children with plenty of hanging space and beds were really comfy. Free safe, fridge, ironing board/iron, complimentary water and free...

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5Thank Helmet_13
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Reviewed 19 April 2016 via mobile

There is so much hype with this hotel so i had decided that this is a must in my itinerary and anyways i had to visit it coz of aquaventure park. I was little dissappointed. When i entered the hotel lobby it looked like a mall with so many people. Actually mostly people come for a day tour to enjoy...

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Thank niyyatie s
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, I would like to sincerely apologise for having given you cause to express your concerns on TripAdvisor. Though I am very happy to read that you enjoyed our buffet restaurants and Aquaventure waterpark, I truly regret that we did not meet your expectations regarding our pricing. On the subject of "value for money", our room rates includes numerous...

Reviewed 19 April 2016

It is very difficult to criticise anything about this 'hotel', the vision to build it, the cost, the magnificence all contribute to what is certainly no ordinary hotel by the normal definition of the word. From the moment you walk into the central lobby, with it's 80 foot high blown glass sculpture, you know that you are somewhere rather special....

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1Thank David H
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have not doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

Reviewed 19 April 2016 via mobile

Ok the rooms might be expensive but in my opinion it was well worth the money. Me & my girlfriend only booked a room for 1 night but we got early check in at 7am for no extra charge & our flight wasn't until midnight the next day & although we had checked out of our room we were still...

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Thank andrewdavidsonasd
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest. Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. I am certain that the whole team looks forward to have the opportunity...

bath
Reviewed 19 April 2016

we were 2 adults and 2 kids aged 9 and 11 and went to atlantis 4th to 11th april and absolutely love it. It has been the best family holiday. Hotel, service, staff, food, aquapark and pools are amazing!! we went half board which I would highly recommend as everything in Dubai (except travel) is very expensive. the aquapark is...

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5Thank benice1
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest. Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. I am certain that the whole team looks forward to have the opportunity...

York, United Kingdom
Reviewed 18 April 2016 via mobile

This was our 2nd visit to the Atlantis and it was as good as our 1st visit.Everything about the hotel and water park is just perfect for what we want from a holiday.Our room was cleaned everyday and was spotless and the staff are very friendly and helpful.We was there for 1 week with half board and had some gorgeous...

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1Thank colleen b
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

Bamako, Mali
Reviewed 18 April 2016 via mobile

The place is nice i loved the bar at the pool the food is very delicious but the ambiance is poor maybe because the place is huge .the hotel and service was great clean and quick .lot of boutiques in the hotel just bring lot of cash 😃😃

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2Thank rudy d
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have not doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

Grays essex
Reviewed 18 April 2016 via mobile

Stayed here for 4 nights.I don't know where to start on this resort.From the moment we arrived we where amazed by the surroundings.The staff were amazing and the facilities were also top class.Loved the water park and the diving with sharks at night was awesome.The lads at the dive school were also top class.Would not hesitate to stay here again...

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1Thank Brian E
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $432 - $1,050 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#58 Spa Hotel in Dubai
#83 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
681 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select anything of the hotel, has best quality”
 of 5 bubbles rajemana, 24 Jan 2017 | Read review
“Dont up grade rooms are all excepable”
 of 5 bubbles MOREBEERDEAR, 23 Jan 2017 | Read review
“Choose room facing palm island, great view on Dubai skyline”
 of 5 bubbles 542yant, 23 Jan 2017 | Read review
“book an imperial club room”
 of 5 bubbles JMBZ, 22 Jan 2017 | Read review
“If you want to use the waterpark, then the Imperial Club rooms offer value for money”
 of 5 bubbles 141PattiB, 22 Jan 2017 | Read review
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