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Atlantis, The Palm

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$328*
US$256*
Great Deal
US$270*
US$270*
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Atlantis, The Palm
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16,191 Reviews from our TripAdvisor Community

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Showing 12,640: English reviews
Reviewed 28 June 2016 via mobile

All the staff were very friendly and helpful could not fault them at all. The food was fantastic lots of choice, plenty of restaurants to choose from, we recommend the burger and falafel place. We upgraded to imperial FPB which was the best thing we did, great for snacks throughout the day and soft drinks, also alcohol in the evening...

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Helpful?
Thank ShirazN
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

barry
Reviewed 27 June 2016

Late review sorry but must say this hotel is amazing with everything you could possibly want or need. So many restaurants to choose from to suit every budget although much more expensive than uk but well worth it. Pool area lovely waterpark and beach too We have been to Atlantis in Bahamas and I would say this is much more...

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Helpful?
Thank gavandstaceyland
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

Torquay, United Kingdom
Reviewed 27 June 2016

Very nice stay and the hotel is fab but the whole experience for me was made by the service from the staff and the waterpark onsite. Get taken from the hotel to the waterpark by golf cart and back again - ideal. Would definately go again!

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Helpful?
Thank Jasmin012341
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm. Best...

Reviewed 27 June 2016 via mobile

Second stay at Atlantis with Imperial Club room. Upgrade worth every penny. Fantastic customer service in the Imperial club lounge where we were able to take advantage of a more peaceful breakfast opportunity, drinks and snacks, afternoon tea and happy hour cocktails as well as unlimited access to the amazing waterpark and aquarium. Restaurant selection to compete with the best...

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Helpful?
Thank GRJCB
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward to welcoming you back soon. Best regards, Serge Zaalof President and Managing Director

Darwen, United Kingdom
Reviewed 27 June 2016

Recently arrived back from Dubai from what was one of the best hotels I have ever been to. Me and my partner enjoyed a week here and we really didn't want to leave. The hotel itself it's absolutely outstanding, from the choice of restaurants, shops, cleanliness, the water park, dolphin bay, the beaches, the spa, and most importantly the staff....

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Helpful?
3Thank lwhitt123
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests. I am certain that the whole team looks forward to have the opportunity...

Abu Dhabi, United Arab Emirates
Reviewed 27 June 2016

i had a bad experience in my last stay in their hotel where they charged me twice extra on my room by mistake and had to wait for more than a month to get a refund while struggling with the follow up.

Review collected in partnership with this hotel
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Helpful?
1Thank lubna_albuainain
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I am extremely disappointed to read that we did not meet your expectations with regards to billing as this is not reflective of the high standards of service that we uphold. Nonetheless, please be assured that your comments have been relayed to the concerned head of department for their immediate...

Dubai
Reviewed 27 June 2016

we will recommend this hotel to anyone who wants to enjoy their holidays, excellent service, excellent buffet food and beautiful water park. we got very good package for room which includes breakfast, we stayed 2 nights there in May 2016, our room was quite spacious with view overlooking the sea.

Review collected in partnership with this hotel
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Helpful?
Thank ayazdba
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Madrid, Spain
Reviewed 27 June 2016

Lovely resort with high quality service. The staff was very proffesional, attentive and helpful. The room was wonderful. The food: spectacular, very varied and with a large selection of restaurants. I will certainly recommend it to everyone

Review collected in partnership with this hotel
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1Thank ileanah762
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Aurangabad, India
Reviewed 27 June 2016

We had a family holiday at Atlantis, the Palm extraordinary resort with unique location. Wonderful place, Good service, friendly staff, many activities for family and kids with fine restaurants all for perfect leisure.

Review collected in partnership with this hotel
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Helpful?
Thank amolk186
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

A TripAdvisor Member
1 review
Reviewed 26 June 2016 via mobile

Although we were there for a short stay (only 5 days) all the staff at the hotel were friendly, helpful and professional. They made us felt so welcomed. The concierge service was very helpful and security was good. Spent most of the time on the beach and in particular Tshering (Lama) one of the beach attendants, made us felt so...

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Helpful?
Thank A TripAdvisor Member
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $367 - $1,184 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Hotels.com, Hotwire, TravelUp, Cancelon, Cheap Tickets, getaroom.com, Evoline ltd, TripOnline SA, HotelsClick, HotelQuickly and HRS so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#61 Spa Hotel in Dubai
#91 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
863 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe Sea or Palm View are nice. All same, same, unless you have a lot of money for more expensive room/suite options.”
dollyc525, 25 May 2017 | Read review
“All rooms are sea or palm facing”
1Francois1, 22 May 2017 | Read review
“Royal Bridge Suite”
, 21 May 2017 | Read review
“We like the East Tower better. The imperial rooms are great as they provide access to the lounge across the day.”
s_explorers, 17 May 2017 | Read review
“Worth getting a high floor..”
ELYA49, 17 May 2017 | Read review
5 of 5
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US$256* /night
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Prices are for 1 room, 2 adults
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