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Atlantis, The Palm

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Atlantis, The Palm
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15,434 Reviews from our TripAdvisor Community

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Showing 12,069: English reviews
London, United Kingdom
Reviewed 17 April 2016

We had one of our best ever holidays at the Atlantis, amazing food, amazing room and amazing facilities. Ravi at the Imperial Club was extremely helpful, friendly and made our stay extra-special. All the staff were wonderful, but Ravi made everything so seamless and perfect. Big thumbs up and we'll be back at Christmas!

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Helpful?
2Thank RPatelLondon
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Jersey, United Kingdom
Reviewed 17 April 2016

Stayed for four days over easter to utilise unlimited access to waterpark and aquarium. Superb size rooms and architecture. We stayed on half board basis and both breakfast and buffet evening meal were something else, so much choice and quality of food first class. Cant give it five star as something just wasnt there to deserve it, I think based...

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Helpful?
1Thank StevenJersey
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your sharing your feedback on TripAdvisor. Whilst I am delighted to read that you had good stay with us, allow me to firstly apologise for missing the opportunity to offer you a personalised service. Although the size of the resort is quite substantial, we are committed to engage with our guests on a regular, yet...

Cannock
Reviewed 17 April 2016

We stayed at the Atlantis for a week just after Easter 2016. It was amazing! It is huge! There is so much on offer you won't get bored. The aquarium is out of this world, we could have stood there for hours watching the fish. Staff were all very friendly, food was excellent with a great choice for every taste...

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Helpful?
2Thank KevSal1812
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward to welcoming you back soon. Best regards, Serge Zaalof President and Managing Director

Blandford Forum, United Kingdom
Reviewed 17 April 2016 via mobile

Had a short break of 2 nights here. Children loved it! The water park was amazing. Got there at 9.45 each morning to make the most of it not being open to the public until slightly later so no queues. Buffet food amazing. Rooms slightly dated but not there to spend time in the room. Staff friendly. Massive hotel! Would...

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Helpful?
1Thank gdlandrews
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest. Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. I am certain that the whole team looks forward to have the opportunity...

Dubai, United Arab Emirates
Reviewed 17 April 2016

I had a great experience in this hotel. The facilities in the hotel just makes it the best hotel in the world. The hotel itself is almost like an awesome tourist destination. I spent most of my holiday time in the hotel. The only reasons I went out of the hotel is to ski in the Emirates Mall, to see...

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Helpful?
2Thank Rafin H
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

Edinburgh, United Kingdom
Reviewed 17 April 2016

hotel was superb, clean, friendly helpful staff. rooms good all with decent views. great restaurants and pools, and water park on the doorstep. Only slight disappointment was poolside bars and restaurants had lots of birds, who messed everywhere - seats, tables and floor. Not enough to put us off but they could manage that better.

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Helpful?
1Thank smart332015
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm. Best...

London, England, United Kingdom
Reviewed 16 April 2016

i loved almost everything. Nasimi was good,the aquarium never seen anything like it b4.architecture Is just great.i would thank my friend khamis for all the courtesy and everything.i would definetly go back with more time to spend.BACK IN DUBAI

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Helpful?
1Thank Elcaboos L
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

Dehradun, India
Reviewed 16 April 2016 via mobile

I'm currently staying at Atlantis The Palm. So nice of u to provide complimentary Half Board but kids buffet has to be paid & even water with the food is chargable ???? Not able to sterlize kids feeding bottle in ur kitchen due to hygiene issues & bottle sterlizer isn't available with u ???? Are u really meant for families...

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Helpful?
7Thank amit-arihant
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your review on TripAdvisor. Your feedback is important to us and I would like to take this opportunity to look into your concerns before coming back to you. Best regards, Serge Zaalof President and Managing Director

London, England, United Kingdom
Reviewed 16 April 2016

Being a regular in the UAE, decided to relent to my kids' requests and booked into the Atlantis for a week after Easter. The analogy to Butlins is unavoidable! Lots of people everywhere and screaming kids in tow. We upgraded to the Imperial level, which I would recommend. this allows use of a separate beach and breakfast restaurants - a...

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Helpful?
2Thank Magdalena W
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your review on TripAdvisor. Your feedback is important to us and I would like to take this opportunity to look into your concerns before coming back to you. Best regards, Serge Zaalof President and Managing Director

London, United Kingdom
Reviewed 16 April 2016

When this place first opened, it was sensational and beat any other hotel hands down. As it grew much more popular and of course given the waterpark, it is a great resort for families with children, the place has become run down and perhaps the word is exhausted. The rooms are not well maintained and the service is not as...

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Helpful?
1Thank JDME17
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for writing a review of your experience at Atlantis, The Palm on TripAdvisor. Allow me to sincerely apologise for not meeting your expectations this time around. I have read your comments and I would like to assure you that this is not representative of the high standards of service that we uphold. I have taken good...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $424 - $1,119 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#60 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
723 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't bother with imperial club”
 of 5 bubbles lenkad2017, 18 Feb 2017 | Read review
“Rooms away from the lifts, should be quieter, hopefully.”
 of 5 bubbles 996MarkS, 17 Feb 2017 | Read review
“if you can push the boat out, stay in terrace suite or above for a better all round experience”
 of 5 bubbles Markybplc, 17 Feb 2017 | Read review
“We paid more to get a room facing the Palm. I would have preferred to have a room facing the sea.”
 of 5 bubbles 796sekhars, 16 Feb 2017 | Read review
“Decide if you want a room facing the ocean or one facing the city. Also, in order to get a balcony, you will need to request a high room.”
 of 5 bubbles RFC1130, 16 Feb 2017 | Read review
5 of 5