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Atlantis, The Palm

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15,456 Reviews from our TripAdvisor Community

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Showing 12,084: English reviews
Cambridge, United Kingdom
Reviewed 5 April 2016

Went to Dubai with my husband and 17 month old daughter last November and had such an incredible time, I would honestly recommend the Atlantis hotel to anyone. Although the flight with emirates wasn't great there and back (due to a very upset toddler) but also the lack of care from the airline for our very tired child, we still...

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Helpful?
12Thank KGJB11
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for giving us a perfect rating on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis,...

Newcastle upon Tyne, United Kingdom
Reviewed 5 April 2016

As a family of four, our youngest son aged 14 we were really excited to arrive at the Atlantis. We waited for seven hours from checking in to actually getting a room. We were allocated two rooms, one of which was so dirty with stains on the bedspread and pubic hair on the bathroom floor. The adjoining room had not...

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Helpful?
2Thank Sandi H
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. Whilst I am delighted to read that you enjoyed your experience at Aquaventure waterpark and Sea Lion Point, I truly regret to learn about your check-in experience. I would like to sincerely apologise for the delay that you have experienced at check-in and for not meeting your expectations. Our standard...

Coventry, United Kingdom
Reviewed 5 April 2016

This hotel is absolutely stunning with access included to the aquarium and water park. Beautiful room which was perfect for our romantic getaway. We booked the dolphin experience whilst here and my boyfriend was stunned by how organised and well looked after the dolphins are. It was a pleasure to be a part of. Taxis are cheap so being far...

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Helpful?
1Thank Travellingblonde77
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward to welcoming you back soon. Best regards, Serge Zaalof President and Managing Director

Reviewed 5 April 2016 via mobile

It is really nice place for families, I booked room for myself, wife and two kids During the Eid and we enjoyed every moment, the room was big for all of us and the view from the balcony is amazing looking at the sea. The only comment is we had to stay in the queue during the breakfast as the...

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Helpful?
Thank Aladin A
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. I am honored and delighted to read your positive comments and that you and your family had a great stay with us. Please be assured that I will share your positive comments with all colleagues for them to continue to deliver an exemplary service to our guests. With regards to your...

Richmond, United Kingdom
Reviewed 4 April 2016

We visited over NYE for 6 nights. Amazing aquarium - a must to go snorkelling in there if you get a chance and also visit the nearby water park. Went to Nobu on New years Eve which was a lovely experience , the bar in there is great for cocktails by chilled friendly staff. The chinese restaurant there is a...

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Helpful?
2Thank JJ568
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

London, United Kingdom
Reviewed 4 April 2016 via mobile

A lovely hotel with so much to do. It's huge! The water park is amazing. We done the shark safari and the ray feed, both were brilliant. The staff throughout are so friendly and helpful. They genuinely want to help. The security was 100%, made you feel really safe even though the hotel itself is so busy. We went on...

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Helpful?
2Thank mhpn
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

England
Reviewed 4 April 2016

This is an amazing hotel everything is excellent,so many staff to help you at every corner.The Lost Chamber and water park,pool and 32 places to eat, outstanding.The room from bedroom to bathroom with sliding doors to get into bath from bedroom is wow. Food and service excellent, and the electric buggies that run you around the resort. Cannot fault the...

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Helpful?
2Thank flashj22jlg
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

delhi
Reviewed 4 April 2016

Well, I stayed here for 1 night with my wife & all I can say it was not just a hotel, it's a place to visit. We arrived late & while check-in, hotel staff upgraded our room without asking & told us about late checkout & allowed us to stay till 2PM, where normal checkout time was 12PM. Hotel is...

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2Thank ankitpandey
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have not doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

Reviewed 4 April 2016 via mobile

Simply one of the my best and memorable stays in a hotel ever. Make sure to stay at least two nights to fully enjoy unhurriedly whatever they could offer. Beautiful beaulful place indeed. We never had a dull moment. Loved their aquarium and the design of the place specially their lobby. Can't believe how man can design such a wonderful...

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1Thank Frederick T
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

Tehran, Iran
Reviewed 4 April 2016 via mobile

We were in this hotel for second time as my first was just visit the hotel actually I must say that staying at the hotel was our best travel experience ever! It was really grate and perfect , in termes of room yard pool aqua venture park , behavior...... Atlantis hotel is not comparable !

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Helpful?
2Thank shidehnm
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have not doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $420 - $1,140 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#61 Spa Hotel in Dubai
#87 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
727 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Gulf view room.”
 of 5 bubbles C5710IKdavidm, 20 Feb 2017 | Read review
“the sea facing rooms with a balcony are the best so opt for that”
 of 5 bubbles travellerY8743LO, 20 Feb 2017 | Read review
“Higher Floors on the south palm side offer a spectacular view of the Palm & other Iconic building such as Burj Al Arab & Burj Khalifa.”
 of 5 bubbles mohanqxpert, 19 Feb 2017 | Read review
“don't bother with imperial club”
 of 5 bubbles lenkad2017, 18 Feb 2017 | Read review
“Rooms away from the lifts, should be quieter, hopefully.”
 of 5 bubbles 996MarkS, 17 Feb 2017 | Read review
5 of 5