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Atlantis, The Palm

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$547*
US$258*
Great Deal
US$263*
US$263*
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Atlantis, The Palm
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16,176 Reviews from our TripAdvisor Community

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Showing 12,631: English reviews
Dubai, United Arab Emirates
Reviewed 10 June 2016 via mobile

Booked a night at their Imperial Club Room. Fantastic service. From checking in to checking out. We mistakenly chose Ocean View Room at first, we asked if it's still possible to change to Palm View, after 10 mins we were guided to our new room. If you have a choice, choose Palm View (the view is way better 👍). Afternoon...

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Helpful?
1Thank pikay23
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

Fareham, United Kingdom
Reviewed 10 June 2016 via mobile

If you are coming as a family then this is a great hotel but be prepared that it is not cheap but then nowhere in Dubai is so hopefully you have already factored that in. If you are coming as a couple then it depends what you want from a hotel as to how well this will suit you. We...

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2Thank chilipups
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, I sincerely regret for having given you the cause to express your concerns on TripAdvisor and that you left the hotel feeling disappointed. I am extremely disappointed to learn that we could not meet your expectations with regards to the pools. I would like to inform you that the Zero Entry Pool is an ideal environment for our...

Reviewed 10 June 2016

Stayed here for a conference in May. Room - I had a large room with huge balcony which housed 2 sunbeds on the balcony - Bathroom excellent with bath and separate spacious shower. Hotel grounds were massive with spacious pool areas and there were loads of choices for eating. The Aquarium is jaw dropping and the Waterparter park with free...

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Helpful?
Thank Lee S
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

Livingston
Reviewed 10 June 2016

This was our 3rd visit to Atlantis and again it was faultless. Previously we stayed over Christmas so this was our first time in the month of May. From the moment my daughter and I arrived until the day we left we were looked after superbly by everyone at Atlantis. Check in was very smooth, we booked a Palm View...

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Helpful?
2Thank Jane R
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm. Best...

Milton Keynes, United Kingdom
Reviewed 10 June 2016 via mobile

We went straight from the airport (taxi abt aed45)to this opulent hotel the ride from the Palm , full of apartments to the Atlantis is amazing we drove under the tunnel and came up to wonderful views and round to the grand entrance once inside the blue chandelier in the centre of the foyer is amazing The opulent blues and...

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3Thank independantice
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have no doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

Bristol, United Kingdom
Reviewed 10 June 2016

This Hotel really knows how to treat people, and for a huge hotel is very personal. Checkin, the lady was amazing, even remembered my name after 2 days when I approached her to offer thanks for the room. Naeem the east lift guard was the coolest, downloading an app for my wifes phone to his to transfer some amazing photos,...

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4Thank Alexi H
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

Haywards Heath, United Kingdom
Reviewed 10 June 2016 via mobile

This was our second stay at Atlantis and will not be our last. It is such a grand hotel and an iconic building on the palm it really is amazing to say you've stayed there. Having arrived in the middle of the night the staff were quick to check us in and get us (and our bags) to our room...

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1Thank Beckslovestravel
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Norfolk, England
Reviewed 9 June 2016

We arrived at approx 2.30am and had to go through the check in process which seemed quite lengthy when we had two children that were upset due to being so tired. We eventually got our rom cards and went up to our room. We were in the East tower, the better side in my opinion as it had all the...

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2Thank ellals
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. However, it is regretful that we were not...

Dehradun, India
Reviewed 9 June 2016 via mobile

This is one miraculous place where you would like time to stop but time passes away quickly, the serenity of this place is mind boggling and you just pamper yourself in the luxuries they provide, think of nowhere else.... just visit this place

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Thank anubhav1994
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

UK
Reviewed 9 June 2016 via mobile

The hotel rooms are dated and not 5 star and there are better hotels available in dubai. The lobby is grand as well as other areas of the hotel but the bedrooms are very basic and what you would expect from a 4 star hotel. The rooms have a slight smell to them. We had 2 rooms and they were...

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Helpful?
Thank Ali093
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to firstly apologize for missing the opportunity to offer you a personalized service. Although the size of the resort is quite substantial, we are committed to engage with our guests on a regular, yet unobtrusive manner, to ensure that they are enjoying their holidays to the fullest. Please...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $361 - $1,218 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#61 Spa Hotel in Dubai
#90 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
861 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are sea or palm facing”
1Francois1, 22 May 2017 | Read review
“Royal Bridge Suite”
, 21 May 2017 | Read review
“We like the East Tower better. The imperial rooms are great as they provide access to the lounge across the day.”
s_explorers, 17 May 2017 | Read review
“Worth getting a high floor..”
ELYA49, 17 May 2017 | Read review
“The higher the floor, the better the view. 19414 was perfect!”
Peachy_Passport, 17 May 2017 | Read review
5 of 5
Cancelon
US$258* /night
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TripAdvisorUS$263
TravelocityUS$263
AMOMAUS$547
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Prices are for 1 room, 2 adults
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