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Atlantis, The Palm

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1 room 2 adults 0 children
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Atlantis, The Palm
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15,707 Reviews from our TripAdvisor Community

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Showing 12,267: English reviews
Reviewed 28 March 2016 via mobile

The Atlantis, The Palm lives up to its reputation as a fantastic hotel and you cannot fault the splendour and facilities. There is something to see at every turn and the Aquarium is really worth a visit. The restaurants are excellent though do get very busy. There is a taste to suit everyone and the staff are attentive for the...

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Helpful?
Thank Peter D
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

Norwich, United Kingdom
Reviewed 28 March 2016

This was our sixth time back at Atlantis, and as you may of guessed by the amounts of visits we love the place! We stayed again in the Imperial Club rooms which are more than comfortable for a seven night stay and all of the staff couldn't be more helpful to assist us. We would recommend anyone staying here to...

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2Thank Mark D
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

London, United Kingdom
Reviewed 28 March 2016 via mobile

A great family place. The service is too quick officiant. We paid top money to stay in the imperial club level. We also paid half board which is slightly misrepresented you can't eat everywhere and the places you can have extra added on. Bit of a rip off. Not at all value for top money You expect to pay top...

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Helpful?
Thank Mandit T
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for feedback on TripAdvisor. I am delighted to read that you found our resort as a great family destination and also found the services rendered by our colleagues fast and efficient. Please be assured, that we will share your positive feedback with our colleagues in order to motivate them to continue to blow away our customers....

Madrid, Spain
Reviewed 28 March 2016

Similar to some previous reviews we found this place overrated and over hyped. We checked in 03.00 after a delayed flight into Dubai and despite booking months ago the room was not ready, the last thing you want after a long flight and a tired child. Despite reserving an Imperial Club room it was fairly average in size and appearance...

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1Thank Bigboy1959
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. I sincerely regret that we were not able to provide you with a room before the official check-in time, however, I wish to assure you that all check-ins are processed on a first come first serve basis and availability of room type that you have booked for. Please be assured...

Reviewed 28 March 2016 via mobile

It was a awesome experience at Atlantis the Palm, Dubai. You feel like you are in heaven. Everything here made my trip more memorable. Specially interactions with dolphins...its wowowwwww!!! Hospitality was really adorable. Little bit expensive, but worth coming..

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Thank sankar s
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Cologne, Germany
Reviewed 27 March 2016 via mobile

Location: the palm is in principle a great spot, however, there's no real beach and the view from the main hotel front is towards construction sites at the palm. After noon, traffic on the palm is a nightmare, you can hardly leave the hotel in the evening. The problem it true for the whole palm. Hotel itself is huge, it...

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5Thank stewilhelm
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. Whilst I am delighted to read that you found the hotel façade and the lobby impressive, I sincerely regret to learn that we did not meet your expectations due to crowd issues. Please be assured that we are constantly innovating on our products and services to continuously enhance the experience...

Reviewed 27 March 2016 via mobile

Best Hotel Ever from Benjie (image attached) in reception who gave us complimentary breakfast at Gordon Ramsey's restaurant Bread street as we arrived 6 hours before the official hotel checkin. After breakfast he had the room available for us even though we were still several hours earlier then the official checkin. To top it off he even upgraded our room....

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1Thank Waseem M
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

Reviewed 27 March 2016 via mobile

When I read about the Atlantis o felt that everyone exaggerated about big the hotel was. I take it all back. 23 restaurants. A water park. 3 beaches. Aquarium. Lost chambers. Scuba diving. Bars. Shopping mall. The place is so extravagant I can kind of get the negativity but if you take it for what it is then there isn't...

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2Thank Chris W
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

Reviewed 27 March 2016

I was mega-revved up to visit this place as it was said to be one of the jewels of Dubai's hotel range, but was left disappointed. Honestly, maybe it would be different for families though. The bad: 1) The noise coming through from the adjoining room door was pretty bad. Every night the girls next door would get ready to...

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4Thank Matt F
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I truly appreciate your positive comments about our hotel room view, Aquaventure waterpark, hotel location and restaurants. Furthermore, I am surprised to read of your comment regarding our room bed, as this one of the most appreciated features in our rooms. Nevertheless, I have taken good note of your feedback...

Reviewed 27 March 2016 via mobile

A beautiful hotel with all of the amenities required to make it a one stop vacation for anyone with children. The waterpark, beach and aquarium alone are enough to keep any child busy for long enough. However the hotel in its attempt to cater to a global audience -particularly through its restaurants (which are for the most part average) loses...

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2Thank Kadidiatou T
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. I sincerely appreciate your positive comments on the Aquaventure waterpark, The Lost Chambers Aquarium and other facilities and services. Although Atlantis is a big resort, our colleagues are committed to provide a warm and engaging service to all our esteemed guests. I wish to assure you that I will share...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $379 - $1,412 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Despegar.com, Agoda, Booking.com, Priceline and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#59 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
785 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had ocean view - it has less to look at that resort view as then you are looking back at dubai across the palm”
 of 5 bubbles 958KarenJ, 26 Mar 2017 | Read review
“Imperial lounge rooms are well located”
 of 5 bubbles yerland2017, 25 Mar 2017 | Read review
“Higher floors give a better view but we found the 5th floor overlooking the Palm most satisfactory.”
 of 5 bubbles Valerie807, 24 Mar 2017 | Read review
“2 queen beds seem ready and easier for checking in rather than insisting on king size.”
 of 5 bubbles 761glennh, 23 Mar 2017 | Read review
“Book Imperial Suite rooms for all the extras which are worth every penny.”
  • The Palm at 7am.
  • Photo shoot from the 924sqm Royal Bridge Suite Room
  • View from our 9th floor room.
 of 5 bubbles ShoeDiva_69, 23 Mar 2017 | Read review
5 of 5