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The Address Dubai Mall

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1,728 Reviews from our TripAdvisor Community

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Showing 1,533: English reviews
Abu Dhabi, United Arab Emirates
1 review
Reviewed 3 weeks ago

The Address Dubai Mall is a very nice hotel and we had exceptionally friendly people to greet us. The location was great and close to where we wanted to spend the evening with friends. The hotel entrance is a bit difficult to find the first time, but after a drive around the block, a rather long one but great for... More 

Review collected in partnership with The Address Hotels and Resorts

Helpful?
Thank John T
Mohamed S, General Manager at The Address Dubai Mall, responded to this review

Dear Mr. Tinnin, We sincerely appreciate you taking the time to share this detailed feedback with us. I am so disappointed to read this review and please accept my sincere apologies. I have shared your comments with my team for our improvement and action. Tinashe Muvavarirwa our Quality and Brand Experience Manager spoke with you over the phone and I... More 

Cairo, Egypt
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 weeks ago

I stayed in the Address Dubai Mall for two nights in a 1BR flat. the booking process on the phone was smooth and friendly. From the moment I arrived in the hotel, I know it was the right choice for a spoiled girl like me. Mr. Kabeer from the valet service welcomed me, carried my luggage and waited for me... More 

Helpful?
Thank Sara4Egypt
London, United Kingdom
Level Contributor
69 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 4 weeks ago

I spent six nights at The Address Dubai Mall. Overall it was a pretty decent experience. I arrived late at night and was met with two people at the reception. One was clearly untrained and had no idea what he was doing, but thankfully his colleague (Karim) took over and checked me in. Karim was also there at check out... More 

Helpful?
1 Thank Paradectral A
Abu Dhabi, United Arab Emirates
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 weeks ago via mobile

Perfect location. Connected to the Dubai Mall. Friendly staff. A little bit confusing when you have car and want to exit to the main road. I booked two bedrooms resident but they upgraded my booking to three bedrooms resident. Thanks. Luxury decorated. Nice huge balcony overlooking the fountain and Burj Khalifa.

Helpful?
Thank Adil A
Doha, Qatar
Level Contributor
99 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 weeks ago

We ended up in that hotel after a botched reservation in the sister hotel The Palace Downtown. There is nothing in common with the two. First they put us in a garish, ill shaped and badly over furnished room overlooking the terrible Dubai Mall roof. We were not happy! After asking to change, they put us up in a room... More 

Helpful?
Thank PuckPasha
Mohamed S, General Manager at The Address Dubai Mall, responded to this review

Dear PuckPasha, Thank you for taking the time to share your review on Tripadvisor. Please accept my sincerest apologies that we couldn’t meet your expectations during your recent visit. I have shared this with the team for our continuous improvement and please rest assured that we will take the necessary steps to ensure that this does not happen again in... More 

Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

We had a short and very enjoyable stay at this lovely hotel.The staff we interacted with were very helpful and willing to offer assistance with smile. Sorry We can't remember all of them by name but The gentle man at the door I think his name is Farmawi was recognizing us with his smile all the time. Dubai shopping mall... More 

Helpful?
Thank Med K
Mohamed S, General Manager at The Address Dubai Mall, responded to this review

Dear Med K, We appreciate very much your time to share such a kind review of our hotel on Tripadvisor. We are very proud to know that you had a wonderful experience during your stay and that Faramawy was able to make it more memorable. The team and I look forward to welcoming you back with us again very soon!... More 

Level Contributor
122 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 October 2016 via mobile

This is a nice hotel in Dubai Mall, made only for those who wants to shop and walk to the room. It is particularly useful if you have children, then they could play all day in the mall (the mall has area for children play and attractions) while you shop or coffee cafe and then you could walk with them... More 

Helpful?
Thank Ghooma
Mohamed S, General Manager at The Address Dubai Mall, responded to this review

Dear Ghooma, Thank you for taking the time to share your review on Tripadvisor. We hope to welcome you back with us again very soon! With best regards, Mohamed Samir El Sayed General Manager More 

Lisbon, Portugal
1 review
Reviewed 26 October 2016

Direct connection with Dubai Mall where there are many shops, an aquarium and a reasonable food court. Spacious and modern rooms. Huge bathroom with amenities. Excellent service both at the front desk and concierge. Only minor issues with valets but everyone is always trying to assist in any way they can.

Review collected in partnership with The Address Hotels and Resorts

Helpful?
Thank Pedro F
Mohamed S, General Manager at The Address Dubai Mall, responded to this review

Dear Pedro F, Thank you for taking the time to share your comments on Tripadadvisor. We are proud to know that you enjoyed your stay with us and please accept my sincerest apologies for your experience with the valet. The team and I look forward to welcoming you back soon! With best regards, Mohamed Samir El Sayed General Manager More 

Orange, California
1 review
Reviewed 26 October 2016

Without doubt, the Residence Team of the Address Hotel, Dubai Mall have made our home away from home at this 5-star hotel a wonderful and memorable extended stay. We are always warmly welcomed and greeted by the Residence staff. The staff are extremely friendly, helpful and flexible (appreciate this!). Their consistent and expedient attention to requests are always met with... More 

Helpful?
Thank vahini3
Level Contributor
2 reviews
Reviewed 26 October 2016 via mobile

I really enjoyed the stay in the Address Hotel with my family. The best thing about it is the easy shopping experience where you can get into Dubai Mall easily and thus avoid Dubai's traffic. The room are spacious and has complimentary water, tea and Nespresso machine as well. The room also has a small terrace looking over the swimming... More 

Helpful?
Thank Nada A

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Cabana
Cabana
Cuisines: European, Bar, Spanish
Karat
Karat
Cuisines: Cafe, European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment.Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, The Address Dubai Mall is always in vogue. ... more   less 

Additional Information about The Address Dubai Mall

Address: Financial Center Road | Mohammed Bin Rashid Boulevard, 3a, Dubai 31166, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: $562 - $1,105 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Address Dubai Mall 5*
Number of rooms: 244
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Odigeo, Expedia, Priceline and Cheap Tickets so you can book your The Address Dubai Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Address Dubai Mall Hotel Dubai
Hotel Style:
#30 Business Hotel in Dubai
#37 Romantic Hotel in Dubai
#75 Family Hotel in Dubai
#75 Spa Hotel in Dubai
#118 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from The Address Dubai Mall staff and other travellers.
15 questions
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Questions? Get answers from The Address Dubai Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the Burj al Khalifa cost a bit more and is worth it if the view is important to you.”
  • View of room through the bathroom.
 of 5 bubbles Bagherailcane, 21 Nov 2016 | Read review
“best shisha, best view”
 of 5 bubbles aligN3505VJ, 16 Nov 2016 | Read review
“A Burj view room is amazing. A Junior suite is also a great experience.”
 of 5 bubbles izissawi, 10 Nov 2016 | Read review
“The residence side of the hotel is non-alcoholic”
 of 5 bubbles Sara4Egypt, 3 Nov 2016 | Read review
“Avoid the view on the Dubai Mall roof!”
  • View from the bedroom balcony 20th floor.
 of 5 bubbles PuckPasha, 30 Oct 2016 | Read review
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