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Grand Excelsior Hotel

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Grand Excelsior Hotel
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431 Reviews from our TripAdvisor Community

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Showing 302: English reviews
Reviewed 3 weeks ago

The hotel have 4 star, but don't know how. The rooms are small, dirt on the lamps, many of the employees doesn't understand English. We had to move 3 times from our rooms. We got stolen our iPhone and they didn't do anything.

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Helpful?
Thank Ali T
GEHALBARSHA, General Manager at Grand Excelsior Hotel, responded to this review

Dear Ali, I appreciate your time writing us a review. I’m sorry if our property did not meet the criteria you require for a hospitality property. Moreover, your feedback serves as an important base for improvement, I can guarantee that we are taking serious actions about it. Thank you once again for sharing your experience, we will be glad to...

London, United Kingdom
Reviewed 4 weeks ago via mobile

I'm trying to find positive comments but I just can't. I hope to never stay here again. I was here for a week on a business trip, breakfast is basic and tasteless, in a clinical feeling hall. They played this awful music, instrumental elevator music was blasting out in the corridors outside the rooms from about 8am till 11pm, after...

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Helpful?
Thank PlaneJane13
GEHALBARSHA, General Manager at Grand Excelsior Hotel, responded to this review

Dear Jane, Let me thank you first for your time on writing us a feedback. I'm sorry to hear that you weren't completely happy with your experience with us. Referring to the lobby music it is the standard music, for sure if it was too loud you could approach reception to reduce the volume. Whilst on the side of management,...

Lucknow, India
Reviewed 5 weeks ago

This hotel grade themselves as a 4 star hotel but that is absoulutely not the case and specially if you have taken a deal they will put in worst room they have some rooms which small and unconvineient There hot water system is very poor specially on 2nd, 3rd and 4th floor you have to wait for hot water at...

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Helpful?
Thank CaptJuned
GEHALBARSHA, General Manager at Grand Excelsior Hotel, responded to this review

Dear CaptJuned, Thank you for giving time writing a helpful review with regards to your stay at Grand Excelsior Hotel –Al Barsha. We have surely noted all your comments and feedback. I’m sorry to learn that we did not lived up to your expectations. This feedback is taken with high importance for us to further strive for our property and...

Jhansi, India
Reviewed 19 January 2017 via mobile

Excellent rooms with lovely decor. Very helpful staff. Their breakfast spread is amazing. They have an indian , Chinese and a lebanese restaurant too. But the only hitch is the two satchets of black tea given per room per day. If you want to have more then you have to call for it. Rooms have safe , iron and an...

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Helpful?
Thank 128arvinda
GEHALBARSHA, General Manager at Grand Excelsior Hotel, responded to this review

Dear 128arvinda, It’s pleasing to read your warm feedback. I appreciate your notes of how you keenly observed our room amenities, hotel outlets and it’s settings. It brings us enthusiast to read your positive review learning you enjoyed while staying with us. Please do not hesitate to contact us directly for your next visit, we will look forward to welcome...

Bangalore
Reviewed 17 January 2017

Good Location, walkable distance to many restaurants near buy. Grocery store was very close. The staff not that great, but Ok.. The rooms were clean and comfortable. The breakfast buffet was a good sprea but expensive.

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Helpful?
Thank G P
GEHALBARSHA, General Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, We appreciate your wonderful feedback. It is pleasing to learn, that you liked our room facility, the location area including the breakfast. It is our pleasure to extend hospitality service at our best. All the best and looking forward to welcome you soon again. Please do not hesitate to contact us directly for your next visit. Thanks...

Chandigarh, India
Reviewed 9 January 2017 via mobile

Excellent rooms with a touch of Arabian design, viceroy suite is the best one with space and excellent designing. If you are with a family this suite can accommodate upto 6 people comfortably...,try it ...decent accomodation

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Helpful?
Thank sanamkumar
GEHALBARSHA, General Manager at Grand Excelsior Hotel, responded to this review

Dear Sanamkumar, In behalf of Grand Excelsior Hotel Al Barsha team, thank you for this excellent review. I am glad to know that our property and hospitality services have lived up to your expectations. The experience you shared will serve as inspiration to strive delivering the service at our best. With sincere thanks, we are looking forward to welcoming you...

Durban, South Africa
Reviewed 9 January 2017

The hotel has such great potential. It has a grand, eloquent foyer, big and spacious rooms and is walking distance to the Mall of the emirates but that's where the pros end. Housekeeping is strange. we returned one evening at around 9 pm to find housekeeping cleaning our room. first time ever that I had my room being serviced so...

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Helpful?
Thank Melisha L
GEHALBARSHA, General Manager at Grand Excelsior Hotel, responded to this review

Dear Melisha, I appreciate your time to write about us and for noticing our property’s potential. We took this review as a helpful compliment towards our property facilities. Kindly accept my apologies for the inconvenience we caused during your stay. Meanwhile, our side of management have taken steps to ensure that the situation noted in your review will be addressed...

Workington, United Kingdom
Reviewed 5 January 2017

Me and my wife stayed here on new years eve and new years night after a weeks cruise, it was booked by our travel agent.. Although not really located in the most prestigious neighbourhood, located 5 mins walk to Mall of the Emerates..and a little further to metro station.. Hovever, the hotel was totally acceptable.. Lobby nice and spacious, nicely...

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Helpful?
3Thank alisdair t
GEHALBARSHA, General Manager at Grand Excelsior Hotel, responded to this review

Dear Alisdair, First let me thank you for your helpful review. I am glad to know that our property and hospitality services in general have lived up to your expectations. It’s always our pleasure to serve our valued guests, I appreciate your keen observation for our staff, facilities and neighborhood. The experience you shared with us serves as inspiration to...

Reviewed 3 January 2017 via mobile

First of all, let me start by saying this hotel doesn't warrant its "4 star title." For starters, the décor is tacky and outdated. It has to be hands down the worst hotel I've ever stayed in in my life. The bathroom had a strong smell of faeces. The tap water also had the same strong smell. I was staying...

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Helpful?
3Thank Taka J
GEHALBARSHA, General Manager at Grand Excelsior Hotel, responded to this review

Dear Taka, Let me thank you for the given time writing your helpful review. I sincerely apologize for the inconvenience you experienced during your stay, that our property and services did not meet your expectations. Moreover, your feedback serves as an important base for improvement. I guarantee you that we are taking serious actions about it. Thank you once again...

Mumbai (Bombay), India
Reviewed 1 January 2017 via mobile

Hotel is good with a huge lobby. Location is excellent with 10 min walking distance from Mall of Emirates, Lulu Hypermarket. There are some Indian restaurants like bikanervala, sarvana bhawan at walking distance. The airport is 30 min by car. Rooms are very spacious with all basic amenities provided. WiFi connection is good. The washroom is big & clean. Service...

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Helpful?
Thank fernweh1402
GEHALBARSHA, General Manager at Grand Excelsior Hotel, responded to this review

Dear fernweh, Thank you for your time to writing about us. I am glad of your appreciative and helpful review for our property noting the amenities and neighboring area. We surely enjoy delivering hospitality services to make our guests stays more enjoyable. Your feedback compliments Grand Excelsior Hotel Al Barsha team. Thanks again - and we hope to see you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Within 10 minutes' walk from Mall of The Emirates and Metro station, the Grand Excelsior hotel is set in Al Barsha, Dubai - the city's vibrant business district in close proximity to Dubai Internet & Media City, Knowledge Village, Dubai World Trade Centre, DIFC and Jebel Ali Free Zone. We are also in close proximity to shopping malls, Burj Khalifa, Jumeirah Beach Park, Wild Wadi Water Park and. Finest luxury accommodation and associated amenities cater to the needs of business and leisure travelers with the blend of Unique Arabian Hospitality. The hotel is decorated in a contemporary yet unique Arabian style and offer different categories of impressive rooms & suites. Relax in your spacious room or suite, designed and furnished with outstanding amenities that meet the highest standards. Each elegantly decorated room has a flat-screen satellite TV and air conditioning. All rooms at the Grand Excelsior have a work desk, kettle and a coffee maker. The 6 restaurants and bars onsite showcase multi cuisine with a fine taste of dining pleasure and entertainment. The hotel's Health Club boasts quality weight machines and cardio equipment. Swim in the 15 m. Temperature-controlled outdoor pool, unwind in the sauna or steam room and treat yourself at the Lavana Spa for unique treatments. Grand Excelsior hotel can be the perfect location for wedding functions, birthday parties, or anniversary celebrations in our choice of Ballrooms. Give a perfect feel to your conference or business meetings in the hotel's board rooms equipped with Wi-Fi access and overhead projectors. An added value to enhance guest experience, free on-site Valet Parking and Shuttle services to the business hubs and leisure attractions in the city. We are close to Dubai International Airport and Dubai World Central Airport within a traveling time of 15-20 minutes. ... more   less 

Additional Information about Grand Excelsior Hotel

Address: 23 Road, 73 | Al Barsha 1, Dubai 214343, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $104 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel 4*
Number of rooms: 230
Reservation Options:
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Hotel Style:
#219 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel staff and other travellers.
13 questions
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4 months ago
Saham
over a year ago
London, England, United Kingdom
Derby, United Kingdom
4 months ago

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Questions? Get answers from Grand Excelsior Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good rooms, bad bathrooms, great location.”
 of 5 bubbles MalisaK_13, 12 Feb 2017 | Read review
“Doesn't really make a difference. There isn't much to look at and rooms are similar.”
 of 5 bubbles sofin895, 4 Feb 2017 | Read review
“No good view”
 of 5 bubbles hotelsexpert2017, 4 Feb 2017 | Read review
“Suite on the backside facing were quiet big & luxurious.”
 of 5 bubbles , 1 Feb 2017 | Read review
“Try to get rooms on 6th & 7th floors”
 of 5 bubbles CaptJuned, 20 Jan 2017 | Read review
5 of 5