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Shangri-La Hotel, Dubai

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Sheikh Zayed Road, Dubai United Arab Emirates
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COVID-19 update: See the added health and safety measures this property is taking.Read more
14 people are viewing this hotel
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1917)
Room & Suite (823)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 16/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel, Dubai
Updated 16/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#100 of 776 hotels in Dubai
Location
Cleanliness
Service
Value
Shangri-La Hotel, Dubai is an ideal starting point from which to discover the city’s dynamic energy. Strategically located on Sheikh Zayed Road, minutes away from The Dubai Mall, Dubai International Financial Centre (DIFC) and City Walk, the hotel offers 302 spacious rooms and suites with stunning views of the Downtown Dubai skyline or the Arabian Sea. Asian-inspired dining options and a pool offering unobstructed views of the Burj Khalifa complete the experience.
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Room & Suite (823)823
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Free shuttle or taxi services
Electric vehicle charging station
Valet parking
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Children's television networks
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun loungers / beach chairs
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Russian, Arabic, Chinese and 2 more
Hotel links
Special Offer:Experience More with Free Breakfast & Upgrade

Location

Full view
95Great for walkers
Grade: 95 out of 100
141Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
2,445Reviews177Q+A100Room tips
Traveller rating
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Time of year
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Popular mentions
Swati C wrote a review Yesterday
2 contributions2 helpful votes
I came here with my friends 2 days back. Excellent place, loved the ambiance, food and the staff is really nice specially Mr. Ranjit took care of us, really appreciate his work. Enjoyed a lot and would like to recommend this place. Do visit sangri_la
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Date of stay: April 2021Trip type: Travelled with friends
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Response from Hakan Ozel, General Manager at Shangri-La Hotel, Dubai
Responded today
Dear SwatiC224, Thank you for taking your precious time to write and share your experience with us on Trip Advisor following your visit to Shangri-La Hotel, Dubai. We are delighted to read that you enjoyed our food and beverage selection and offerings and the ambiance during your visit. Thank you for recognizing the efforts of our colleague Mr. Ranjit for his hospitality, as well as for your recommendation. We aim to delight and provide all our guests with the highest standards of service and hospitality and our people are our most valued assets. It was a great privilege for us to be at your service. We are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Yours sincerely, Hakan Ozel General Manager
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Kevin E. (ValueLabz.com) wrote a review Mar 2021
Rotterdam, The Netherlands13 contributions1 helpful vote
Hotel's Favourite
Amazing service, very good location and a really friendly staff that I have never experienced anywhere before. One of the doormen (Yasser) did an amazing job at a time where I forgot my phone in a taxi. Just 60 minutes later I have received my phone back thanks to the help of him. Apart from that, whenever you need anything the staff is always very helpful! Service is on another level - Highly recommended
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Date of stay: February 2021
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Response from Hakan Ozel, General Manager at Shangri-La Hotel, Dubai
Responded 14 Mar 2021
Dear ValueLabz, Thank you very much for choosing Shangri-La Hotel, Dubai for your recent stay and sharing your positive feedback on TripAdvisor. Our goal for our guests is always to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. And we are indeed happy to read that your overall stay with us was exquisite and that our products and service standards were to you liking. I am honored to learn our team were able locate the missing phone of yours and ensured to deliver the great service throughout your patronage. We thank you for your kind words, it was our pleasure to be at your service. We certainly look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Yours sincerely, Hakan Ozel General Manager
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Itay110211 wrote a review Yesterday
Caesarea, Israel217 contributions25 helpful votes
+1
Our stay in the Shangri-La hotel was just great! The hotel offered us amazing hospitality and services, the breakfast is wonderful, the pool is amazing and the location... probably one of the best in Dubai, very easy to reach the Dubai Mall! Extra tip: Don't forget to try the observation deck at the 42nd floor! As far as I know, it is available to hotel guests at all times, and I even managed to take some great pictures from there with a professional camera (Unlike in other places around Dubai, where the rules might be more strict)
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Date of stay: April 2021
Location
Service
Sleep Quality
Room Tip: Try to check if there is an available room with view of the Burj Khalifa at the reception
See more room tips
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Response from Hakan Ozel, General Manager at Shangri-La Hotel, Dubai
Responded today
Dear Itay110211, Many thanks for taking your precious time to write a review on TripAdvisor following your patronage at Shangri-La Hotel, Dubai. We are delighted to read you had a fantastic stay with us and that you found the location of the hotel as the best spot in Dubai, thank you indeed for your compliments. It is great that you enjoyed the incredible views from Level 42 terrace and were able to take amazing pictures as well. Your kind remarks on our services and hospitality are indeed rewarding, our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. We thank you your positive feedback, it was our pleasure to serve you. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. With best regards, Hakan Ozel General Manager
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PM wrote a review Yesterday
Dubai, United Arab Emirates5 contributions
What an amazing spa experience I had today. I've been to many highly recommended places but the service I recieved from EMAN was incredible. She was not in a rush took her time and I must say she did a great job. I am highly satisfied and because or her professionalism, kindness and great service I will definitely come back.
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Date of stay: April 2021Trip type: Travelled solo
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Response from Hakan Ozel, General Manager at Shangri-La Hotel, Dubai
Responded today
Dear Freedom05417364350, Thank you very much for taking your precious time to share your review on TripAdvisor following your visit to Chi Spa at Shangri-La Hotel, Dubai. We are grateful to read that you had an amazing experience and found our services and amenities incredible. I felt humbly proud that our colleague Ms. Eman made your journey memorable by providing her professional services and ensuring you were satisfied with the treatment. Our people are our most prized assets, and it is through them that we are able to serve our guests with true Shangri-La hospitality straight from our hearts. I will be very happy to share your compliments with her and in return, she will be delighted to be recognized in such a wonderful way. It was our privilege to be at your service and we certainly look forward to welcoming you back at Shangri-La Hotel Dubai in the near future. Sincerely yours, Hakan Ozel General Manager
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IceCream1980Juni wrote a review 15 Apr
Zurich, Switzerland71 contributions71 helpful votes
Very solid hotel in downtown. PROs: - Pool area is phantastic - Rooms are nice. Excellent Bath/stone showers (Except mattress, Please see CONs for more details) - gym Average / OK: food was mediocre and good, nothing special (only the Patisserie was exceptional) Location could be better (no walking possibility to Dubai mall) CONs: - mattress was by far to weak for my back. Had back pain after two nights. Mattress was too old - very long delivery times for food at the pizza. I was waiting for almost 1 hour to get a Pizza . Unacceptable for a 5 star house. And the pool was not crowded. With a better mattress and faster food delivery times at the Pool I would have given the maximum (5) Despite the weaknesses I will visit this hotel again. Bottom line: it was still a good experience
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Date of stay: April 2021
1 Helpful vote
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Response from Hakan Ozel, General Manager at Shangri-La Hotel, Dubai
Responded 3 days ago
Dear IceCream1980Juni, Thank you for your patronage at Shangri-La Hotel, Dubai and taking your valuable time to share your detailed review on TripAdvisor. We are delighted to learn that you enjoyed the guest room and the pool experience with us and had a good time during your visit. Thank you for sharing your constructive comments and observations regarding the hotel’s products and services, as well as opportunities for enhancement of our standards on the areas highlighted. We will certainly address all the matters of your concerns with our division managers involved and look at ways to tackle the points brought forward. We are always looking at ways to improve our services and your input is indeed very valued. We hope we will be able to welcome you back at Shangri-La Hotel, Dubai upon your next visit so that we would exceed your expectations and redeem ourselves With best regards, Hakan Ozel General Manager
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Previous
PRICE RANGE
US$122 - US$273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel dubai, shangri la dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade Centre / Trade Centre 1 / Dubai International Financial Centre (DIFC)
NUMBER OF ROOMS
302
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Frequently Asked Questions about Shangri-La Hotel, Dubai
Which popular attractions are close to Shangri-La Hotel, Dubai?
Nearby attractions include Blue Waters Marine (0.01 km), Madouk Nights (0.4 km), and Mantis Dubai (0.4 km).
What are some of the property amenities at Shangri-La Hotel, Dubai?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and a rooftop bar.
Which room amenities are available at Shangri-La Hotel, Dubai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel, Dubai?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Shangri-La Hotel, Dubai?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Shangri-La Hotel, Dubai?
Conveniently located restaurants include 24th St. World Street Food, Benjarong, and Another St..
Are there opportunities to exercise at Shangri-La Hotel, Dubai?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Hotel, Dubai have an airport shuttle?
Yes, Shangri-La Hotel, Dubai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel, Dubai?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel, Dubai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Hotel, Dubai?
The staff speaks multiple languages, including English, Russian, Chinese, Hindi, Arabic, and Filipino.