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Shangri-La Hotel, Dubai

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#60 of 544 Hotels in Dubai
Certificate of Excellence
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Shangri-La Hotel, Dubai
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1,986 Reviews from our TripAdvisor Community

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Showing 1,682: English reviews
İstanbul, Türkiye
Reviewed 2 June 2016 via mobile

I have visited to dubai for meeting. This hotel like modificated from old one . I didnt see another one bcs first time for me . But hotel is so nice , view is perfect (so near burj kailafa ) and room is so big and comfortable. Not ultra luxery but I think in first 10 at dubai centre. So...

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2Thank handeden
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Handeden, I would like to thank you for taking the time to write about your experience during your stay with us. It is through valuable guest feedback that we are able to continuously improve our standards. We pride ourselves on being able to deliver the best possible stay experience, so we were glad to hear that you enjoyed the...

Arnhem, The Netherlands
Reviewed 2 June 2016

Shangri La Dubai is a great place to stay when visiting Dubai. Take the rooms with Burj Kalifa view, thats spectacualr. At night the swimmingpool area changes into a lounge club, make sure to drink something there. The hotel has the high standard service that you see in all Shangri La hotels around the world.

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2Thank Jan745
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Jan745, Thank you for taking the time to share your feedback on TripAdvisor following your stay. Your comments are very much appreciated. I was glad you had a chance to experience our rooftop lounge, ikandy ultralounge, during your stay and that you enjoyed the Burj Khalifa views from your room. We look forward to welcoming you back to Shangri-La...

Abu Dhabi, United Arab Emirates
Reviewed 2 June 2016

A high level place over well managed by a highly performant General Manager and a fully customers focused team. Very nice food with a nice suites, very high level quality of service. More than perfect. Extremely enjoyable place for business people. An amazing team of professional people. Really an unavoidable and serious place in Dubai. https://www.tripadvisor.fr/ShowUserReviews-g294013-d656277-r375739294-Shangri_La_Hotel_Qaryat_Al_Beri_Abu_Dhabi-Abu_Dhabi_Emirate_of_Abu_Dhabi.html#

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1Thank KUNKUNGE
Reviewed 1 June 2016 via mobile

From the moment we arrived to the moment we left, this was THE BEST experience we have EVER had at a hotel! (And we stay at hotels 80% of the year.) It felt so good to arrive to a hotel and have the valet and bellhop treat us like we were gold. We checked in very smooth and quick. What...

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1Thank Ehab N
black country west mids
Reviewed 1 June 2016

Second visit to the Shangri-La the first being 2006, It hadn't change a bit it was still as welcoming now as it was then, the staff very attentive, the room well equipped and clean, the view of the Burj tower was amazing couldn't wish for more, worth a stop over,

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4Thank mucka1963
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Mucka1963, Thank you very much posting your review on TripAdvisor. I am delighted to hear that you had an enjoyable experience whilst staying with us. We strive to offer the best possible service to our guests, so I’m sure the team will be pleased to hear your comments. Thank you for sharing them with us. Looking forward to welcoming...

Edinburgh, United Kingdom
Reviewed 1 June 2016

I chose the Shangri-La Hotel at random and it was one of those happy times when everything fell into place. I arrived in the early morning and the reception staff and porter were very welcoming. I had a standard room which was comfortable, well-equipped and, I discovered in the morning, had a view of the Burj Khalifa. I stayed for...

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3Thank Robert H
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Robert, Thank you for taking the time to share your feedback on TripAdvisor following your stay. It was a great pleasure to have you stay with us. We are delighted to learn that you enjoyed your stay with us and that you have recommended us to your colleagues. We always appreciate feedback on our restaurants and dining options, so...

Genève
Reviewed 1 June 2016

I have closed in April a 3 nights stay in the shangri la hotel. That was my second stay. The hotel services are best in class with very friendly staff. Junor suites room are very comfortable but compared to the standard of the new hotels, a refresh will be needed short term to be competitive but again nice rooms. The...

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Thank jydams
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Jydams, Thank you for taking the time to share your feedback following your recent stay. We were glad to hear that you enjoyed a positive experience and we thank you for your helpful feedback. Your comments are appreciated and will certainly assist us in our efforts to continuously improve our hotel. Thank you again and we look forward to...

Johannesburg, South Africa
Reviewed 31 May 2016

Great and professional service at all times! The Horizon Club staff went over and beyond in their service to us and all other customers while I was there. The manager there, Ms Fabriece, was just so professional. The staff contributed significantly to my decision to return and I will do so again in future.

Review collected in partnership with shangri-la.com
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Thank futhi_zikalalam
London, United Kingdom
Reviewed 30 May 2016

Good hotel. Located at Northern end of the city so a bit of distance to Palm Jumeirah and Jumeriah beach. Service was ok. I stayed in the Horizon Club suites and although the room was very comfortable and well appointed the additional club, bar and breakfast area were not that special. The breakfast / bar area was very small and...

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Thank James G
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear James, Thank you for your comments on TripAdvisor. Your feedback regarding our room design and the breakfast food variety are very much appreciated and will certainly assist us in our efforts to continuously improve our services and offerings. We look forward to your next visit at Shangri-La Hotel, Dubai. With warm regards, Craig Cook, Resident Manager

Sheffield, United Kingdom
Reviewed 29 May 2016

What a fantastic hotel. Our little boy was ill and the staff couldn't do enough to help us and be flexible with room and services. Fantastic luxury. Pools amazing. More of a business hotel than holiday destination hotel but the facilities and services are fantastic. We stayed 1 night to break up a trip to one of the islands.

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2Thank Paul D
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Paul, Thank you for taking your time out to give us your feedback. I am happy to hear that you had an enjoyable stay with us and thank you very much for your kind words. Your comments will be shared with our colleagues and I am rewarding that they will find them rewarding. Once again, we thank you for...

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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $271 - $954 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#44 Spa Hotel in Dubai
#57 Luxury Hotel in Dubai
#61 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
43 questions
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request Room with Ocean View”
 of 5 bubbles VancouverTripper, 1 Feb 2017 | Read review
“Horizon Level with views over the beach...”
 of 5 bubbles BondiBee, 29 Jan 2017 | Read review
“If budget allows opt for Horizon club rooms”
 of 5 bubbles Maz0603, 28 Jan 2017 | Read review
“if you are big company take corner apartment”
 of 5 bubbles Biljka59, 19 Jan 2017 | Read review
“Go to the rooftop for the view!”
 of 5 bubbles Chuck40Traveler, 15 Jan 2017 | Read review
5 of 5