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Grand Excelsior Hotel Deira

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797 Reviews from our TripAdvisor Community

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Showing 663: English reviews
Cavan, Ireland
Reviewed 1 February 2017 via mobile

I visited with my wife. We were offered an upgrade to a suite because check in was slow. The room was large clean and well equipped the staff were friendly and courteous. The roof top pool has a swim up bar the pool is not huge but is sufficient for a dip to cool down with plenty of sun beds...

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Helpful?
Thank sid1947
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear sid1947, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. From your feedback we note that your overall stay was good despite the slight slowness in check-in, which as you have mentioned was compensated. Your highlights on some of our services and products is appreciated. Thank you for...

National Capital Territory of Delhi, India
Reviewed 1 February 2017

Hotel service is very nice . and location is near the Airport, so you can easily enjoy Plane take off and landing.and Miss Sadaf, the other person who is in the counter for checkin and Mr shauquat in coerienge are really helpful and good people. i was given Free upgrade to Business suite by that person. hotel has hot water...

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Helpful?
Thank ankitp88
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear ankitp88, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. From your feedback we note that your overall stay was great and memorable. Your highlights on some of our services and products is appreciated. Thank you for choosing to stay at the Grand Excelsior Hotel Deira. Looking forward...

Reviewed 31 January 2017 via mobile

I stayed there for a couple of nights, the reception was nice but the service is too poor it takes time for the room service to answer a request , the room furniture is old most of the appliances are not working properly it should be revised " a whole overall " .

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Helpful?
Thank Shahin B
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Shahin B, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. It is very saddening to read your review but we do receive your constructive comments in the right spirit. We do apologize that you found the service too poor and the furniture/appliances old. Please rest assured that...

New Delhi, India
Reviewed 31 January 2017

Although the location of the hotel is close to the shops and market, the service at the hotel, especially at the front desk is not very customer friendly. The housekeeping is prompt and good but the hotel has loud music and party at its top floor running from late night till 3 / 3:30 early in the morning which does...

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Helpful?
Thank goelsshobhit
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear goelsshobhit, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. It is very saddening to read your review. I use this platform to apologize for the shortfalls in our customer service at the Front desk and the sound of the music permeating into the rooms till early hours...

Manchester, United Kingdom
Reviewed 22 January 2017 via mobile

We have recently come back from this hotel and must say that we had an excellent week away there. It was easy to find from the airport and we were greeted by excellent, polite staff. Breakfast food had a large variety to choose from and the waiters were friendly and very attentive. The aircraft fly over the hotel whilst you...

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Helpful?
Thank Michelle G
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Guest, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. We are delighted to read your feedback and for your recommendation due to staff friendliness and attentiveness, hotel location and ambiance. Your highlights on some of our services and products is appreciated. Thank you for choosing to stay...

Skegness, UK
Reviewed 7 January 2017

We were looking for a reasonably priced hotel close to the airport for a short overnight stay after a long flight and this hotel suited our needs perfectly. We arrived at around 1am and were given a welcome soft drink while the pleasant reception staff checked us in. The hotel is an ex Sheraton and is a typical 4 star...

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Helpful?
1Thank abbafan
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear abbafan, Thank you for taking the time to write your review on Trip Advisor forum regarding your recent guest experience at Grand Excelsior Hotel Deira. Reading your feedback it delights us to know that you had an overall pleasant stay largely owing to the staff encounters which were helpful and pleasant. We look forward to welcoming you back again...

Reviewed 19 December 2016 via mobile

This was a good hotel, the rooms were clean, comfy bed the breakfast provided everyday was excellent. The location of the hotel was great too. We got free transport every morning to desirable city center which was a massive cost saving as well.

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Helpful?
Thank Nirojay
sherdei, Executive Secretaruy at Grand Excelsior Hotel Deira, responded to this review

Dear Nirojay, Thank you for taking the time to write your review on Trip Advisor forum regarding your recent guest experience at Grand Excelsior Hotel Deira. Reading your feedback it delights us to know that you had an overall pleasant stay Your kind comments are appreciated regarding clean rooms with comfortable beds, excellent breakfast options, good location of the hotel...

Reviewed 16 December 2016

staff is very helpful and always smiling and making sure that you are taken care. Very nice facility enjoying the stay and would recommend staying at this hotel. Added plus is the location which gives insight to daily life in Dubai

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Helpful?
Thank Bud M
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Bud M, Thank you for taking the time to write your review on Trip Advisor forum regarding your recent guest experience at Grand Excelsior Hotel Deira. Reading your feedback it delights us to know that you had an overall pleasant stay largely owing to the staff encounters which were helpful and pleasant always taking care of needs and the...

Reviewed 12 December 2016 via mobile

Staff were friendly ,the breakfast was really good , neat rooms .the only thing that i wasn't satisfied with was bathroom facilities .there were no brush or toothpaste and no slippers .Totally we had a great time there

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Helpful?
Thank 1365ss
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear 1365ss, Thank you taking the time to share your stay experience with us as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you had an overall good stay. Regarding your comment on bathroom amenities (tooth brush/paste, slippers) please be informed that they are 'on-call items' available from the Housekeeping department at no additional...

Derby
Reviewed 8 December 2016

Stayed here late November , got an early check by 4 hours which was good after an overnight flight , staff very helpful , rooms very large ,meals in restaurant very good , bar niteclub next door , drinks expensive but you should know this before you arrive in Dubai, happy hour helps though ! 1k to metro stop or...

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Helpful?
Thank EurotravellerDerby
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear EurotravellerDerby, Thank you taking the time to share your stay experience with us as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you had an overall good stay. Appreciate the highlights of the hotel's services enjoyed and the compliments on your feedback on receiving the room before the published check-in time, the room...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $77 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Hotel.de, Travelocity, Asiatravel.com Holdings, Expedia, Hotwire, Agoda, Hotels.com, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Grand Excelsior Hotel Deira reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#187 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
41 questions
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2 months ago

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Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“first or second floor”
Reza120, 28 Apr 2017 | Read review
“top floors can be noisy for the flightpath while all others are ok”
Fabercas, 20 Apr 2017 | Read review
“Quieter room away from the rooftop pool area”
Chris905, 30 Mar 2017 | Read review
“Take only maybe first or second floor, if you want to sleep at night.”
goelsshobhit, 31 Jan 2017 | Read review
“If you like looking at airplanes get room 452”
geoffjlee, 7 Dec 2016 | Read review
5 of 5