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Grand Excelsior Hotel Deira

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788 Reviews from our TripAdvisor Community

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Showing 656: English reviews
Nelspruit, South Africa
Reviewed 8 April 2015 via mobile

As far as hotels go the Deira is mediocre with no major complaints. The hotel is old but maintained, my room (club) was very spacious but once again in need of a up grade. I enjoyed the buffet in the main restaurant on the ground floor especially the seafood which include prawns and crayfish. The service on the roof top...

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Helpful?
2Thank 492ricardop
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear ricardop, Thank you for the feedback, and we are pleased to know that all in all your stay was fine and have enjoyed our Thursday Seafood Night Buffet. We hope that we will have the pleasure to welcome you back soon again. Yours sincerely, Ashraf Siessy General Manager

Abu Dhabi, United Arab Emirates
Reviewed 8 April 2015 via mobile

Though we check in as starhot they upgrade us in club level room... The room and amenities were good... All day dinning was in very good location... The pub was fusion of classical and modern type.. We enjoyed pool on the 6th floor with refreshing music in the morning...almost all staff were very friendly and professional..especially like to thanks miss...

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Helpful?
2Thank Raazyuv
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Raazyuv, Thank you very much for your review and appreciate your patronage of the Sheraton Deira Hotel. We have taken note of your comments and thank you for the kind words of compliment regarding our associates hospitality and in particular Ms. Nandita Gurung and will definitely be shared amongst the team. We look forward to welcoming you back very...

Kuwait City, Kuwait
Reviewed 5 April 2015

Stayed here for two nights in Feb 2015 on a business trip to Dubai. Having been to several Sheratons before in other places, felt that it was a old and not so maintained hotel at the first glance. But being a Sheraton, they try their best to maintain a certain level. I had done the booking through booking.com. Check-in was...

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Helpful?
2Thank meetthebigj
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear meetthebigj, Thank you very much for taking the time to write a Trip Advisor review outlining your recent stay in our hotel on the products, services and deliverables overall in detail. Your review has been very constructive and helpful. We will try our best to change in areas of services such as the check-in time. We appreciate your patronage...

Reviewed 4 April 2015

stayed here for 4 nights - rooms and food etc are all good - staff are exceedingly polite and helpful (special thanks to Mr Zaheer Ahmed) - not many 'sights' locally so they're all a taxi ride away - overall good value for money

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1Thank Yuzzi U
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Yuzzi U, Thank you for taking the time to write your review on your experience as our guest on Trip Advisor. We have taken note of your comments and thank you for the kind words of compliment regarding our associates helpfulness and polite hospitality, and in particular Mr. Zaheer Ahmed – we will definitely share your praise with them....

Sydney, Australia
Reviewed 4 April 2015 via mobile

I'd booked and paid in advance for a club room. The hotel simply placed me in a standard room without even bothering to inform me. That's close enough to theft! As many have stated, this is more of a night club than a hotel! I was given a room right next to the inhouse night club and you literally couldn't...

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Helpful?
2Thank Daniel R
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Daniel R, Thank you for taking the time to write your review on your recent experience as our guest on Trip Advisor. Your feedback is appreciated that overall you were not impressed with the Sheraton Deira Hotel on this visit and has been taken constructively. Yours sincerely, AS, General Manager

Bengaluru, India
Reviewed 1 April 2015

I stayed here with only one intention, that was to go plane spotting on their roof. The rooftop allows a perfect place to plane spot with great service. Unfortunately this hotel is quite old and a little worn out. The entire place has a lightly confusing layout. I had booked a club room but found the club at the hotel...

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Helpful?
1Thank VellVector
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear VellVector, Thank you for taking the time to write your review on your experience as our guest on Trip Advisor. Yes our rooftop certainly is a vantage point, the perfect place for plane enthusiasts like yourself. We have constructively taken your note on the age of the building and sorry to note that our Club room was not impressive....

Reviewed 1 April 2015

Stayed with several friends in Sheraton Deira in February, 2015 on leisure. We arrived almost midnight because of luggage delays in the airport. We were very hungry and rushed to the restaurant after checkin. The food was straightforward, staff were quick, friendly and helpful. Our rooms were clean and ready. We love the big bathrooms in the 5th floor and...

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Helpful?
Thank Edna T
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Edna T, Thank you for the great feedback on our services and deliverables and for recommending Sheraton Deira Hotel to your network. We hope that we will have the pleasure to welcome you back soon again. Yours sincerely, Ashraf Siessy General Manager

Kuwait City, Kuwait
Reviewed 28 March 2015

The check in process was completely chaotic with very rude receptionists! They delayed our check in for 3 hours! Also, we couldn't get any sleep due to the disco which kept us up till late at night. Also, taxis aren't easy to find due to the hotels location.The only thing that was pleasant about this hotel is the friendly room...

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5Thank Ahmed A
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Ahmed A, Thank you very much for taking the time to write a Trip Advisor review outlining your recent stay in our hotel. Your review has been very constructive and helpful. We appreciate your feedback and do apologize for the mishaps as well as thank you for the areas where you have highlighted operational excellence. Yours sincerely, AS, General...

Mumbai (Bombay), India
Reviewed 27 March 2015

Stayed for 2 nights.. nice rooms, got the one facing creek, so amazing sunny view in the morning... i always enjoy my cuppa coffee in morning with an open view of expanse or nature.. rather than facing people or buildings... infact there was a ship closeby so nice view... pool is outdoor, just walked around offers nice good quality undisturbed...

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Helpful?
Thank Nin P
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Nin P, Thank you for your great feedback highlighted on the Trip Advisor forum on your recent stay. Reading your comments I understand that most probably your stay is referred to at our sister hotel - Sheraton Dubai Creek Hotel & Towers. Once again we thank you for your patronage at Starwood Hotels warm regards, Ashraf Siessy General Manager

Suzhou, China
Reviewed 22 March 2015 via mobile

I stayed here for two nights and found my room to be very comfortable. I asked for a bathroom with a walk in shower rather than a bath and was accommodated. I checked in very late in the evening (almost midnight) and the staff were very helpful. I have stayed in a few places in Dubai and this is on...

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Helpful?
1Thank Padburygal
Letitita, Associates at Grand Excelsior Hotel Deira, responded to this review

Dear Padburygal, Thank you for the great feedback. It makes us happy to read that we were able to accommodate your request and our associates were helpful. Looking forward to the pleasure to welcome you back soon again. Yours sincerely, Ashraf Siessy General Manage

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $81 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#186 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
36 questions
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Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Take only maybe first or second floor, if you want to sleep at night.”
 of 5 bubbles goelsshobhit, 31 Jan 2017 | Read review
“If you like looking at airplanes get room 452”
 of 5 bubbles geoffjlee, 7 Dec 2016 | Read review
“Make sure you ask for rooms at the front of the hotel (Roadside)”
 of 5 bubbles NicholasM17, 17 Oct 2016 | Read review
“situated in the centre and very convenient place”
 of 5 bubbles 921ramr, 25 Sep 2016 | Read review
“Centrally located !!!”
 of 5 bubbles Cool-atul00, 27 Aug 2016 | Read review
5 of 5