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Grand Excelsior Hotel Deira

Asia TravelUS$43*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$50*
US$43*
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US$45*
US$45*
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Grand Excelsior Hotel Deira
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807 Reviews from our TripAdvisor Community

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Showing 671: English reviews
Emirate of Dubai, United Arab Emirates
Reviewed 9 January 2015

If its a good night sleep you are after avoid this place! functions on the ground floor can be heard on every floor of the hotel and the pounding dance music continues to the early hours of the morning. after complaining several times the duty manager still would not offer to give us another room at the other side of...

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Helpful?
2Thank skipp2015
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear skipp2015, Thank you for taking the time to write your review on your experience as our guest on Trip Advisor. We do apologize for the areas of shortfall that you had mentioned and reassure you that they will be addressed accordingly. I would also like to thank you for the kind note on the friendliness and capability of our...

Cebu City, Philippines
Reviewed 30 December 2014

The review is very very very late, but since I liked the overall service, I'm going to rate this. Hotel location is close to the airport, so that's an advantage. It's far from all the action, so that's the disadvantage. But if you want to have a relaxing nights sleep after touring the whole day, then this is the place...

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Helpful?
Thank Roger F
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Roger, Thank you for taking the time to send us your review on your last stay experience in January 2014. A review is never late, good or bad as we take it constructively for our betterment. Please be informed that we have uniformed the standard package of free Wifi in the lobby as well as all guest rooms. We...

Stavanger, Norway
Reviewed 26 December 2014

I was staying 5 days in this hotel. The afternoon shift receptionist were a bit slow and the check-in procedure got a bit more than usual but they served us welcome drink and chocolate which felt better at the time. The elevators were a bit old but our room was clean and well arranged and we got anything we wanted...

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Helpful?
Thank sarah_milif66
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Sarah_milif66, Thank you for taking the time to write your experience as our guest at the Sheraton Deira Hotel on the Trip Advisor site. Your feedback is appreciated and we will certainly review some areas that we could perform better on. Moreover we thank you for the vote of confidence for recommending us to others and look forward to...

Kuala Lumpur, Malaysia
Reviewed 25 December 2014 via mobile

I have found all of the staff extremely friendly and give very good service. Having said that we had to go and find someone to serve us in the coffee shop. We had a suite which was very nice with a very comfortable bed. There were 2 tv's in the suite and for some reason the bedroom TV kept coming...

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Helpful?
Thank Pfieldhouse
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Pfieldhouse, Thank you very much for taking the time to write a Trip Advisor review outlining your recent stay in our hotel. Your review has been very constructive and helpful. We do apologize for the inconveniencing encounters and very pleased to read your positive feedback that we will share with the team. We thank you for bringing the matter...

Jeddah
Reviewed 24 December 2014

Close to the airport, good customer service and was given a free upgrade to the executive floor while checking in. The hotel manager Mr. Faisal is a person of high customer value and always wants to listen to customers about their needs and how he can make their stay better.

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Helpful?
Thank A_Zegama
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear A Zegma, Thank you for your post and sharing your experience as our guest at Sheraton Deira Hotel. We value your feedback and acknowledgement of our management team. Your next visit is eagerly awaited by us. Kind regards, AS. General Manager

Reviewed 16 December 2014

Have stayed there many times, this time around I had items taken from my room which could only have been taken by hotel staff. The hotel night staff dislike female quests as this upsets the prostitutes who are resident in the night club.

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Helpful?
2Thank Mhairiclarecairney
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Ms. Cairney, Your patronage of Sheraton Deira Hotel is appreciated. We are in receipt of your feedback with the same contents as stated in Trip Advisor which was also initially sent through our Starwood portal. Your feedback concerns are definitely valuable to us and thank you for the same. Yours sincerely, Ashraf Siessy General Manager

Dorridge Uk
Reviewed 14 December 2014

If you are into plane spotting this is as near to heaven as you will get. Sit in the rooftop pool sipping cocktails as the airplanes into Dubai pass by a few hundred feet away . They also serve some good snack meals and some very attractive people use this area.

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Helpful?
Thank clivegore
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Clivegore, Thank you for your feedback and description of a ‘Plane spotters paradise’ – truly we have many bookings from avid plane spotters as our swimming pool has an excellent vantage point for spotting planes at close range as we are strategically located close to the flying pathway. We trust you enjoyed your stay as our guest. Looking forward...

Langwarrin, Australia
Reviewed 10 December 2014

This hotel is in the old area of Dubai but upon arrival we were upgraded to the Club Business Room which was a higher floor & meant we could have the executive lounge & free WIFI in our room the "premium package of WIFI" which was great rather than the lobby WIFI systems all the time & gave us a...

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Helpful?
1Thank Rick T
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Rick T, Thank you for sharing your story and experience as our guest at your recent stay at Sheraton Deira Hotel – we understand that it was a pleasant stay. We appreciate the highlights you have mentioned which you enjoyed. Do let us know your next visit as we await to welcome you back again. Warm regards, Ashraf Siessy...

Reviewed 6 December 2014

great hotel at a nice location. great mainly due to the helpful and polite staff from the reception to the room cleaners. Ms Joselyn Bellote is particularly hepful and concerned for your official needs

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Helpful?
1Thank Gunatheesan N
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Gunatheesan N, Thank you for writing such a positive Trip Advisor review regarding your stay at the hotel. We are delighted to read such encouraging comments and to know that you enjoyed your stay as our guest. Reviews like yours is what makes our job 100% worthwhile as positive news and comments regarding the associates are rare but so...

Mumbai (Bombay), India
Reviewed 3 December 2014

We stayed in November end for two nights.It is 15mins drive from airport under normal time traffic. The hotel is clean and standard rooms are spacious with clean bathroom.Decor is good and well maintained.Club rooms provide access to club lounge with happy hours in evening.Hotel a/c is good.Wifi free in the room and lobby. Breakfast spread is with variety of...

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Helpful?
Thank Maddy S
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Maddy S, Thank you very much for your review on Trip Advisor, whereby you have highlighted with compliments every feature & services of the hotel - it’s location, the spacious rooms, cleanliness of room/bath, food variety, staff eagerness and helpfulness to assist, the stand alone restaurants in close proximity of the hotel along with the easy accessibility of metro....

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Club Business Suite (38)
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Junior Suite (36)
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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Concierge
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $31 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Hotwire, Travelocity, Expedia, Hotels.com, Agoda, Hotel.de, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Grand Excelsior Hotel Deira reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#191 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
43 questions
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3 months ago

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Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The junior suite is worth the amount but shower is still cold”
vidyaj2017, 3 May 2017 | Read review
“Try to get higher floors”
g0wrij, 30 Apr 2017 | Read review
“if i where you i will not come to this hotel.”
V2658AXsoniaa, 29 Apr 2017 | Read review
“first or second floor”
Reza120, 28 Apr 2017 | Read review
“top floors can be noisy for the flightpath while all others are ok”
Fabercas, 20 Apr 2017 | Read review
5 of 5
Asia Travel
US$43* /night
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Prices are for 1 room, 2 adults
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