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JA Palm Tree Court

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JA Palm Tree Court
JA Palm Tree Court
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2,510 Reviews from our TripAdvisor Community

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Showing 2,095: English reviews
Treharris
Reviewed 6 October 2016

Another fantastic time at the palm tree court,just a few special people to mention, Akhil in the signature lounge, Doni at the white Orchid lounge, Lahiru and Seville at the signature pool also Christian at the White Orchid, very special people who made our holiday. Thanks to them all. However there is a negative for the first time and that...

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Helpful?
2Thank Len D
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear Len D, Thank you for taking the time to review JA Palm Tree Court. While I am happy to read that you appreciated the heartfelt hospitality that my team showcased, I am saddened to read that your return to us was less than exceptional as we strive to create lifelong repeat guests, part of our JA Family. Allow me...

New Milton
Reviewed 6 October 2016

All inclusive still good, but some of the wines etc. Have been removed and not for the better. All inclusive drinks are different in the bars. These should be the same in all the bars and restaurants. Staff are excellent, but under pressure, as not enough of them. Will return next year and hope these things will be rectified.

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1Thank kathleenpatriciad
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear kathleenpatriciad, While I am happy to know that you appreciated our genuine service, I am saddened to have read of your disappointments with regards to our All Inclusive package. A conscious decision was made last year to review the All-inclusive package, as it had not changed for many years; hence, you may have been surprised to find out that...

Bristol
Reviewed 6 October 2016

We arrived early at 8.30am and checked in very promptly. Our room wasn't ready which we were prepared for so we changed and went to the beach. We were told we were not all inclusive until 12.00 noon which was a bit of a disappointment, this is the first time this as happened to us in Dubai. We had a...

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1Thank BristolBabs27
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear BristolBabs27, Thank you for your recent review of JA Palm Tree Court. I am delighted that you enjoyed the room, gastronomy, beach & pool facility and especially my team member’s genuine service. My team and I pride ourselves on making every guest's stay memorable and are so pleased that we achieved this with you. Your feedback is valuable to...

Hertford, United Kingdom
Reviewed 6 October 2016 via mobile

Our 5th visit to the Palm Tree Court over the years. The resort has got busier as word gets out this resort hotel offers excellent value, good facilities and service, the food at all the restaurants is freshly prepared and cooked, with such a varied choice throughout the resort. You are spoilt for choice, with so many options. Our favourite...

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Thank NickyboyLondon
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear NickyboyLondon, Thank you for taking the time to write such a nice review of our property. I am so happy you and your traveling companions had such a wonderful time with us. It is our pleasure to ensure that every guest has the time of their life with us and from the list of favorite things you listed; it...

Manchester
Reviewed 5 October 2016

A place we always want to come to. Excellent facilities, great food, efficient & friendly staff. Lovely grounds. The rooms are spacious & well equipped, immaculately clean, plenty of high quality toiletries. Good variety of restaurants.

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Thank raymondcharlesm
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear raymondcharlesm, I love hearing from our returning guests and am so gratified to know you had another wonderful time! Your kind words are truly appreciated. My team really works very hard to make sure our guests have an unparalleled experience. Thank you again for taking the time to write your review and we all look forward to seeing you...

Solihull
Reviewed 5 October 2016 via mobile

Having high expectations before you arrive somewhere is often a bad thing as this can lead to disappointment. However, Palm Tree Court exceeded all our expectations. From the moment you arrive to the moment you leave you are 100% given the service one would want on such a holiday. Nothing was too much trouble. Staff were just lovely, all of...

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1Thank BaldersSolihull
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear BaldersSolihull, Thank you for taking the time to write a review JA Palm Tree Court. We strive for extraordinary service and I’m proud that we were able to provide this for you. I am happy you enjoyed your stay with us and took part in so many of our activities across the property. Thank you for your comments about...

Fleet, United Kingdom
Reviewed 4 October 2016

we stayed here for a 3rd time which we have never done before at the same hotel but being our favourite hotel we had to .We stayed in a ground floor room block 7 ,again a beautiful room with gorgeous bathroom,elegies products and double sofa bed all set up ready for us for our boys.We stayed on all inclusive which...

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Helpful?
1Thank Lesley M
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear Lesley M, Thank you for your 5 star review! Our goal at JA Palm Tree Court is to provide exceptional service to every guest; I am beaming with pride that we hit our mark with you once again! Thank you for your very nice comments for my team members, especially to Menchie. They are really wonderful and I feel...

West Lavington, United Kingdom
Reviewed 4 October 2016

My 10 year old daughter and I stayed for 10 nights and upgraded from the Jebel Ali which was worth it as the room and pool were lovely. We arrived at 9.25am and we're tired and hungry but not offered anything in either hotel as AI didn't start until 11am. Our room also wasn't ready until after 3pm and nobody...

Review collected in partnership with this hotel
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Thank Susan P
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear Susan P, Thank you for taking the time to write your very thorough and detailed review of your recent stay at JA Palm Tree Court. While I am happy to know that overall you had a pleasant stay, I am saddened to have learnt that we failed to exceed your expectations in some factors for which I deeply apologise....

Whitley Bay
Reviewed 3 October 2016

Return visit to a little oasis and generally still recommended however many small changes are evident throughout which are beginning to impact the overall experience somewhat, none for the better as it happens. Staff are generally brilliant throughout, being attentive, flexible and really can't do enough for you however the noticeable under-staffing is leading to stresses and strains on the...

Review collected in partnership with this hotel
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3Thank 12dart
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear 12dart, Thank you for taking the time to review JA Palm Tree Court. I appreciate and value our guests’ feedback, both positive and constructive, as it is an excellent tool for us to continually improve our processes and provide a better experience for our guests. I would like to apologise if your recent stay was anything less than exceptional...

Stevenage
Reviewed 3 October 2016

We did our research on Tripadvisor prior to booking and read so many glowing reviews, and I must say our experience was exactly the same. Everyone is friendly, approachable and accomodating, everywhere is spotlessly clean and everybody takes pride in their responsibilities. I would definitely recommend and consider another trip.

Review collected in partnership with this hotel
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Thank J7519ZIneilw
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear J7519ZIneilw, Please allow me to personally thank you for taking the time to share your experience with other traveller's here on TripAdvisor. I am so glad for the opportunity to host you during your trip to Dubai. To know that you had an experience that exceeded your expectations brings much jubilation as I firmly believe that our guests deserve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Palm Tree Court & Spa is situated within the award-winning Jebel Ali Golf Resort & Spa. A stunning palm-lined private beach and three swimming pools are just steps away from the suites and junior suites, surrounded by lush gardens, waterfalls and fish-filled streams. A championship 9-hole golf course, academy, spa, restaurants, bars, kids club, deep-sea fishing trips and horse riding can also be enjoyed. ... more   less 

Additional Information about JA Palm Tree Court

Address: Tariq Bin Ziyad Rd | PO Box 9255, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $272 - $1,001 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JA Palm Tree Court 5*
Number of rooms: 208
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Priceline and Hotels.com so you can book your JA Palm Tree Court reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jebel Ali Palm Tree Court And Spa
Jebel Ali Palm Tree Court Hotel Dubai
Palm Tree Court Dubai
Hotel Style:
#7 Family Hotel in Dubai
#10 On the Beach Hotel in Dubai
#16 Spa Hotel in Dubai
#20 Luxury Hotel in Dubai
#21 Romantic Hotel in Dubai
#113 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from JA Palm Tree Court staff and other travellers.
171 questions
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Manchester, United Kingdom
Durham, United Kingdom

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Questions? Get answers from JA Palm Tree Court staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“beachfront ground floor”
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“We always had a room with a balcony beach front though the terraces literally have there own garden”
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“Junior suite p, garden beach front”
 of 5 bubbles Ofcourseitsme, 11 Mar 2017 | Read review
5 of 5