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Crowne Plaza Dubai Festival City

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Crowne Plaza Dubai Festival City
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1,482 Reviews from our TripAdvisor Community

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Showing 1,259: English reviews
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Dubai, United Arab Emirates
Reviewed 4 days ago NEWvia mobile

Check in: was soo welcoming and warm. Im a gold member so i was offered a complimentary drink for one. The lady at the reception was clever to accommodate most of my needs and make me satisfied. Checked in 1046 Room: facing the harbour, specious, clean and has everything u need. I love the simple yet elite decorations. Bed is...

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Thank Hind A
Crieff
Reviewed 5 days ago NEW

I never thought that I would ever give any hotel a 10 rating but the Crowne Plaza Festival City, Dubai, gets it ! From the minute we arrived, at 6.20am I hasten to say, a room was found for us and from then on the service was superb, The room was spotless with a great supply of water and excellent...

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Thank Fraser B
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Fraser B Big thank you for your kind words and comments We are very glad to have you as a loyal guest and you are always very welcome. It makes us very proud to hear your feedback. I am looking forward sharing it with the team. I hope we may welcome you again soon. With our best regards from...

Amman, Jordan
Reviewed 1 week ago via mobile

I usually travel to Dubai on business trips and most of the times I stay in 5 star hotels. Most of the hotels I've been to are very clean, have good location, and good food. Crowns plaza wasn't any different yet to me, what made it really special and different was the excellent service and the friendly staff! Frequently traveling...

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Helpful?
Thank hijaziro
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear hijaziro Thank you so much for taking the time to share your comments and feedback We are delighted to read your praise of our team highlighting that you had a wonderful experience during your stay because of them. It is truly rewarding when our efforts are recognised. We acknowledge that the success of our hotel is due to the...

Reviewed 1 week ago via mobile

Have reviewed the hotel twice before and nothing changed but the treatment ! The place is still great with a great location , spacious rooms , excellent views of the city and great food BUT am disappointed from their attitude. Being a spire elite ihg rewards I always favored ihg chain due to the royal treatment I get , simple...

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1Thank rbandak
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear rbandak Thank you so much for taking the time to sharing your experience with us here in Tripadvisor I truly appreciate your loyalty to Crowne Plaza Dubai Festival City and your gesture of letting us knows of your recent stay with us through this review. Most of all, we are delighted to hear that despite some disappointment, you still...

Burton-on-Trent
Reviewed 1 week ago

Outside terrace offered a pleasant eating area . Pool quite small but fine .we were quite high up and the views were spectacular especially at night . Only issue was with the lifts as they seemed to have a complicated but good security system implemented . Location was slightly out of the main city but easy to get to with...

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Thank JadeBurton_on_Trent
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear JadeBurton_on_Trent Thank you for taking the time to share your feedback I truly appreciate your loyalty to Crowne Plaza Dubai Festival City and your gesture of letting us knows of your recent stay with us through this review. I am sorry to read that you encountered inconvenience with lifts however I would to inform you that we are currently...

Beirut, Lebanon
Reviewed 2 weeks ago

I really enjoy staying at this property when I am in Dubai. The fact that the Festival City Mall is right next door is a plus (with tons of shopping, food, etc). The property is clean, service is great and you are always treated well here.

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Thank Naji E
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Naji E Thank you for sharing your valuable feedback here in TripAdvisor. We are delighted to know that our team’s hospitality created a pleasant experience during your stay with us. It is always a pleasure to know that the team's service is recognized and admired by our guests. We look forward to welcoming you back to the Crowne Plaza...

Edinburgh, United Kingdom
Reviewed 2 weeks ago via mobile

Comfortable, really friendly staff and great rooms. Connected to Festival City Mall. Belgian Bar is good for food - but over in the mall there is every choice you want from Starbucks and Ikea meatballs to great steaks, Italian and Asian.

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Thank Paulbearuk
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Paulbearuk Thank you for taking the time to share your experience with us. I truly appreciate your loyalty to Crowne Plaza Dubai Festival City and your gesture of letting us knows of your recent stay with us through this review. Thank you once again and we hope to hear from you! Sincerely Nabil Youssef

Farnham, United Kingdom
Reviewed 2 weeks ago via mobile

I have stayed at this hotel many times over several years and it offers the best combination of value and comfort. I like the buzz and informality in the belgian cafe. The staff are great. The rooms are nice. The wifi works. Being right next to Festival mall means you can eat out or stay in.

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Thank Dadsrus
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Dadsrus Thank you for taking the time to share your nice comments I am delighted with your fantastic review of our hotel. It is a pleasure to know that our guests leave our hotel happy and satisfied with our services. Thank you once again and looking forward to welcome you back. Sincerely, Nabil Youssef

Here and there
Reviewed 2 weeks ago

Excellent hotel with great views from the grounds, lovely pool area and gardens. The hot tubs are a nice touch. Breakfast in Zaytoun was really nice too and the proximity to Festival City Mall is great. I note the review below mine mentions that Crowne Plaza is indeed a no smoking hotel but must point out that this does not...

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Thank Latimer
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Latimer Thank you so much for taking the time to share your experience with us here in Tripadvisor We are delighted to read your praise of our team highlighting that you had a wonderful experience during your stay because of them. It is truly rewarding when our efforts are recognised. We acknowledge that the success of our hotel is...

Antelope, United States
Reviewed 2 weeks ago

Check in was easy and the staff was very friendly. The room was amazing. Very large and comfortable. Couldn't figure out all the control panels and what they worked, but it didn't matter to us. We had room service for dinner. It was brought up on a cart which was turned into a little table. The server covered it with...

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Thank Mary R
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Mary R Thank you for taking the time to share your feedback here in Tripadvisor I am delighted to read your wonderful review and very pleased to know that we are one of your favorite hotels. We take great pride in delivering exceptional service to our guests and I'm truly grateful that our hard work and efforts don’t go...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 

Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $194 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline and Hotels.com so you can book your Crowne Plaza Dubai Festival City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Spa Hotel in Dubai
#27 Family Hotel in Dubai
#34 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dubai Festival City staff and other travellers.
34 questions
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Questions? Get answers from Crowne Plaza Dubai Festival City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing the Dubai Creek for great views of downtown.”
 of 5 bubbles NajiE_12, 13 Feb 2017 | Read review
“Creek view rooms have excellent views”
 of 5 bubbles Latimer, 11 Feb 2017 | Read review
“Ask for a creek view room above the 5th floor. The pool area is on the 5th floor. It's cool to look down on the pool area.”
 of 5 bubbles F4899XPmaryr, 10 Feb 2017 | Read review
“ask for a clean room”
 of 5 bubbles da-np-1017, 3 Feb 2017 | Read review
“Go high, Dubai has some great views.”
 of 5 bubbles MillerWithanE, 17 Jan 2017 | Read review
5 of 5