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Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel

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323 North Zeeb Road, Ann Arbor, MI 48103-1552
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US$153
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Free cancellation until 16/06/22
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Traveller (61)
Room & Suite (41)
Dining (11)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 17/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel
Updated 17/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 36 in Ann Arbor
Location
Cleanliness
Service
Value
Welcome to the all-new Holiday Inn Express & Suites Ann Arbor West Hotel. The Holiday Inn Express & Suites Ann Arbor Hotel offers a superb location close to the University of Michigan and everything great in the Ann Arbor area. We are very accessible to Interstate 94. Just a few blocks from the Holiday Inn Express & Suites; Suites Ann Arbor West Hotel is the University of Michigan Medical Center, Terumo Cardiovascular, Navitas, Endress-Hauser, TLS Productions and Stanley Black & Decker. We are a short drive to both Chrysler in Chelsea and Toyota in Saline. You can explore nearby Dexter and Chelsea with their shopping and restaurants. We are a short drive to historic Kerrytown in downtown Ann Arbor and an array of Wolverine sporting events on campus. We look forward to you or your company booking your next stay with us at the Holiday Inn Express & Suites Ann Arbor West Hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Taxi service
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Refrigerator
Cable / satellite TV
Complimentary toiletries
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English
292Reviews3Q+A30Room tips
Traveller rating
  • 226
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  • 10
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Popular mentions
Kathy M wrote a review 11 May
1 contribution
They allow refridgerated truck to park under your window and leave engine running to keep food cold. Needless to say I did not sleep at all. Then I tried to call company trip advisor who booked it to get refund, and they never called me back. Sad
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Date of stay: May 2022
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jesaia wrote a review Apr 2022
Mount Laurel, New Jersey33 contributions6 helpful votes
Stayed for one night with two teens while on a tour of Michigan. Everything from checkin to checkout was perfect. Clean room, comfortable bed, hot shower and a good breakfast. The staff was super friendly and very helpful. Plenty of food and stores in the area and only minutes from the University. Great stay, would come back for sure.
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Date of stay: April 2022Trip type: Travelled
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Kate S wrote a review Jun 2021
2 contributions
Overall this seemed like a great hotel - the room was super clean, and I knew they were following covid protocols, which was great. However, when I went to bed, my skin was very itchy on the pillowcase, and when I woke up in the morning, I had red, irritated skin on my face. I was not the only one in the party who experienced some kind of reaction - others had eyes that swelled up dramatically, or sneezed the entire time in the hotel. Speaking to the clerk at checkout, he told me that they had recently changed cleaning products to be covid-safe, but had "not yet seen the research" as to whether they affected skin or allergies! So, I really can't recommend this hotel, especially if you are allergy prone.
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Date of stay: June 2021
Location
Cleanliness
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Response from IHG Service, Owner at Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel
Responded 8 Jul 2021
Hi Kmschall, Thank you for choosing our hotel for your lodging needs. I am happy you appreciate our clean rooms. We would like you to consider our hotel a home away from home. It seems we missed the mark on this day because of the condition of the pillowcase. We value you as our guest, and your well-being is of utmost concern. I will make sure to forward your concerns to the hotel for investigation and correction. I sent you a private message to ask for your reservation details. Again, thank you for making us aware of your hotel experience. I look forward to your response. Warmest regards, Zel N. Case Manager IHGService
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evenrain wrote a review Jan 2021
Bay City, Michigan4 contributions
This is a really nice, clean hotel - near Ann Arbor but out of the way. Due to COVID I didn't do any exploring. My stay was just a break to get out of the house. I felt the hotel was clean, safe, and committed to COVID precautions. But the real asset is the people. Every staff person I met or interacted with at this hotel was really great! I don't mean just pleasant - I mean kind, helpful, caring, and invested in my well-being and enjoyable stay. When I first arrived I asked if it was possible to change the type of room I had reserved - no problem. The next morning I had a weird car problem and three different members of the hotel staff assisted me - not only to help make sure my problem was resolved, but they even ran a quick errand for me while I was without a vehicle. This is well beyond anything you could reasonably expect! The second night of my stay I had an issue with my room, I'm guessing due to miscommunication between shifts- not really sure. But as soon as I brought my concern to the attention of the staff they did everything they could to fix the situation and I was very happy with the solution. I can't say enough good about this hotel and look forward to staying again.
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Date of stay: January 2021
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Experience669303 wrote a review Sep 2020
1 contribution
My husband and I stayed two nights at this hotel. We came to Ann Arbor for doctor appointments at the U of M Medical Center. Upon returning home I found that we were double-billed $250 on our credit card and confirmed that with their front desk. Two calls later, I was informed that we had smoked in the room and thrown a cigarette butt into the shower. At that time, I still believed it was just an honest mistake and asked to talk with the GM again. The GM told me they had photo evidence and that there was no mistake. I asked the GM to investigate. He insisted there was no mistake. I asked him to review the hallway video as there were cameras in the hallway. He refused. My husband and I do not smoke. If a cigarette was found, it was left there by one of his own staff. The GM refused to tell me the time the room was cleaned, look at cameras, talk to staff, send me the photo evidence, and told me that everyone caught smoking lies about it. During our stay we observed one of the staff of that hotel smoking out front multiple times a day, right in the main entrance to the lobby, the two days we were there That is the only explanation that makes sense. The GM defended his staff but I was the liar. We did not want to travel and expose ourselves to COVID 19 since we are senior citizens. We had appointments that could not be rescheduled in this Pandemic. We have never in our entire lives been treated and accused in this way.
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Date of stay: August 2020
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Response from IHG Service, Owner at Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel
Responded 29 Sep 2020
Hello Experience669303, Thanks for sharing feedback, it's great to hear from one of our guests. I regret to learn that you were let down about the smoking penalty. Our team has been looped of your review and I'm confident this will be improved to deliver complete guest satisfaction. Comments such as yours are important and relayed to the team to help point out areas that need additional attention. In line with this, do know I sent you a private message to further reach out to you. Despite the setbacks mentioned on your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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PRICE RANGE
US$140 - US$194 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMichiganAnn Arbor
NUMBER OF ROOMS
109
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Frequently Asked Questions about Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel?
Nearby attractions include Clueless Escape Rooms (1.1 km).
What are some of the property amenities at Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel?
Conveniently located restaurants include Metzger's German Restaurant, Grand Traverse Pie Company, and Fresh Forage.
Are there opportunities to exercise at Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel?
Many travellers enjoy visiting Davenport House (14.9 km), Kempf House (8.1 km), and Detroit Observatory (9.0 km).
Is Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.