What a wonderful stay in Ann Arbor! The reception desk staff was so accommodating, respectful, and helpful. We decided to have dinner at the hotel as they offer specials and other type of food selections that are freshly prepared there. All of us loved our selections. The woman bar staff offered suggestions and explained options. She was attentive and helpful. We were happy to discover their food service and not eat at a chain restaurant. If I find myself in Ann Arbor in the future, I will stay at this hotel. Additionally, the rooms are spacious, clean, and have upscale toiletries.
Rooms wore out, restaurant open, I think?!? They closed the concierge lounge, I guess as a money maker as they only give you 2 breakfast coupons even though in my case, I had my 2 sons with me. When I asked the person at the front desk about it, she was rude and even laughed. Ambassador Elite apparently means nothing to Sheraton.
We always stay in a Marriott Hotel and always front desk person very nice, kind and respectful. Except for this one named ANNA is rude and impatient. I don't if she just woke up on the wrong side of the bed or having a bad morning but please don't bring it to work. Just bad attitude. Very Frustrating.
Stayed 1 night 8/31-9/1 for business. I’m lifetime Platinum Elite & Titanium Elite status. I was not placed on a club floor and the club still remains completely closed… not even water/soft drinks available or coffee in AM. It’s a simple thing and as the world emerges from the pandemic back to travel… it’s about time you offer some limited additional amenities, IMHO. Additionally, the Wi-Fi is set up in such a manner that I was unable to connect my VPN through it… and the walls block cell signal so I could not hit spot from my phone. I had to leave the premises to conduct work. Staff was extremely friendly, room was clean.
I stay only in Marriott branded hotels, and as you know there are many. This time, in Ann Arbor, there for our annual family event I elected to stay in a relatively new member of the Marriott family, the Ann Arbor Sheraton. What a great find! We stayed on the concierge floor that looked and felt like it had been recently remodeled. Our room was excellent with normal space BUT with considerable more closet and drawer space. Maybe we are old fashioned. My wife likes to unpack our suitcases. There was plenty of space. I also appreciated a very comfortable sofa on which to sit and read, watch TV etc. No it was not a modern piece of furniture which is not comfortable and sometimes not even easy to sit on. Marriott take a look at this property. The lobby had plenty of space in which to gather. The fitness center was adequate. The evening restaurant menu was limited but ok. The hotel has a very pleasant decor. There was a slight housekeeping snafu that was promptly, and pleasantly, resolved. I do look forward to our next visit and hope the Sheraton Club, or M Club, or whatever it is called will again be opened. Yes, indeed we’ll stay here for our next family visit. Thanks Sheraton.…
I stayed one night after a day of traveling. The hotel is in a quiet area, seemed clean, has a pool. No ice machines on the floors, you have get it from the front desk. And they charge for coffee. But what put this place for me at three stars the bulk soap dispensers in the shower. Bad idea to attract professional travelers.
We booked a room at the Sheraton 7 months ago for graduation weekend. They reached out to us about 3 weeks before graduation to tell us they had oversold the hotel and had canceled our room! We were left without a hotel room in Ann Arbor for the weekend of graduation. They were completely unprofessional and unresponsive about this and I would never recommend the hotel to anyone. If they can charge people cancelation penalties for canceling, yet they can just cancel on their clients whenever, even when they have confirmations, what good is a confirmation?
A decent place to stay for a few days. The room condition is ok and had simple layout. The internet speed is terrible, meaning you can connect to its "free" internet which is the only option. But you cannot really do much with its super slow internet speed. I believe that the hotel has to upgrade its current speed tier to match prevailing standards. O'wise I won't stay next time around.
If your idea of good service is a 55 minute check in process with over 100 maskless guests snaking around the lobby to check in, a GM who is not a problem solver and sits in her office while her two front desk team members become overwhelmed by the crowds, and then barks at guests who complain, and then throw in NO hot water, stay here. It was chaos at check in with huge high school groups who the hotel was checking in at a snails pace, no separate lines for check in of individuals, no key less check in and a GM who watched her staff wilt and did nothing to assist and told guests who complained they could leave if they didn't like it. We were treated like dirt as a platinum members. GM Susan is sinking her hotel ship. Feel sorry for her team.
I booked the Sheraton during a football Saturday. It is conveniently located by Briarwood Mall in Ann Arbor. Was a bit shocked mostly at sticker price of $600 for one night. Nevertheless I took the booking. The hotel itself is clean. I was hoping to see a hotel bar where I could sit and have a late night drink but this wasn’t available. My son was also hungry around 10 PM and unfortunately there are no food options at this time. No room service and no dining option available in the late evening. They do have a small convenient store attached to the front desk with frozen meals and salads. He got a prepackaged Caesar salad which was fine. The room itself was clean and beds comfortable. A small refrigerator was available and two complementary bottles of water were there. Bathroom was nice with relatively new shower. I did want to meet Family for brunch at 10 AM and was told there is no brunch at this time available. Not even any sit down dining option at 10 AM. Breakfast closes by then so we had to move up to 930. There is a breakfast buffet which was below average. No sit-down menu option. Quality of the food including pancakes and fruit was just OK. There was an omelette station and this was good. $20 pp which was fine. In the end the hotel was fine but for $600 I expected more. It should have been about half the price considering what you get… The thought that I paid as much to stay at the Sheraton than I did at Bardessono in Yountville or Auberge in Anguilla is somewhat laughable, but nevertheless, I was the idiot who said okay.…
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