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About
#16 of 36 hotels in Ann Arbor
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Experience comfort, convenience and excellent service at Sheraton Ann Arbor Hotel. Located just minutes from Downtown Ann Arbor, our hotel places you near Main Street, corporate headquarters, the University of Michigan, Briarwood Mall, Cobblestone Farm and local attractions. Spread out in our airy, spacious guest rooms and suites, featuring Sheraton Signature Beds, complimentary high-speed Wi-Fi, Le Grand Bain bath amenities, microwaves and more. Dine on delicious American cuisine and cocktails in our upscale lounge and bistro. Stop by our pantry for a quick bite on-the-go or to stock up your in-room refrigerator. Discover versatile event venues at our hotel, from our three ballrooms to boardrooms, perfect for your next conference or social occasion. Enjoy complimentary 24/7 access to our state-of-the-art Sheraton Fitness Center. Go for a leisurely swim in our indoor and outdoor pools or relax in our whirlpool. We know you'll feel right at home in our comfortable and inviting hotel in Ann Arbor, Michigan.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Highchairs available
Car hire
Electric vehicle charging station
Parking
Wifi
Indoor pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Special diet menus
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air purifier
Air conditioning
Fireplace
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Room service
Safe
Microwave
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
Spanish, Arabic
Location
49Car recommended
Grade: 49 out of 100
28Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
3200 Boardwalk Street, Ann Arbor, MI 48108
Getting there
Car HireSee all Ann Arbor car hire
477Reviews3Q+A100Room tips
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What a wonderful stay in Ann Arbor! The reception desk staff was so accommodating, respectful, and helpful. We decided to have dinner at the hotel as they offer specials and other type of food selections that are freshly prepared there. All of us loved our selections. The woman bar staff offered suggestions and explained options. She was attentive and helpful. We were happy to discover their food service and not eat at a chain restaurant. If I find myself in Ann Arbor in the future, I will stay at this hotel. Additionally, the rooms are spacious, clean, and have upscale toiletries.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Rooms wore out, restaurant open, I think?!? They closed the concierge lounge, I guess as a money maker as they only give you 2 breakfast coupons even though in my case, I had my 2 sons with me. When I asked the person at the front desk about it, she was rude and even laughed. Ambassador Elite apparently means nothing to Sheraton.
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Avoid this property
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Susan Sereno, General Manager at Sheraton Ann Arbor Hotel
Responded 10 Oct 2022
Dear Guest; Your experience is important to us and I am sorry that it was less than perfect. Our club lounge has not yet opened but, we will have an update very soon. In the meantime, we will work on our training and communication. Thank you for being our guest and for letting us know. Susan GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We always stay in a Marriott Hotel and always front desk person very nice, kind and respectful. Except for this one named ANNA is rude and impatient. I don't if she just woke up on the wrong side of the bed or having a bad morning but please don't bring it to work. Just bad attitude. Very Frustrating.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Susan Sereno, General Manager at Sheraton Ann Arbor Hotel
Responded 5 Oct 2022
We are very sorry that your experience was disappointing, we will work on our training. Thank you for staying with us. Susan GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 1 night 8/31-9/1 for business. I’m lifetime Platinum Elite & Titanium Elite status. I was not placed on a club floor and the club still remains completely closed… not even water/soft drinks available or coffee in AM. It’s a simple thing and as the world emerges from the pandemic back to travel… it’s about time you offer some limited additional amenities, IMHO. Additionally, the Wi-Fi is set up in such a manner that I was unable to connect my VPN through it… and the walls block cell signal so I could not hit spot from my phone. I had to leave the premises to conduct work. Staff was extremely friendly, room was clean.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stay only in Marriott branded hotels, and as you know there are many. This time, in Ann Arbor, there for our annual family event I elected to stay in a relatively new member of the Marriott family, the Ann Arbor Sheraton. What a great find! We stayed on the concierge floor that looked and felt like it had been recently remodeled. Our room was excellent with normal space BUT with considerable more closet and drawer space. Maybe we are old fashioned. My wife likes to unpack our suitcases. There was plenty of space. I also appreciated a very comfortable sofa on which to sit and read, watch TV etc. No it was not a modern piece of furniture which is not comfortable and sometimes not even easy to sit on. Marriott take a look at this property. The lobby had plenty of space in which to gather. The fitness center was adequate. The evening restaurant menu was limited but ok. The hotel has a very pleasant decor. There was a slight housekeeping snafu that was promptly, and pleasantly, resolved. I do look forward to our next visit and hope the Sheraton Club, or M Club, or whatever it is called will again be opened. Yes, indeed we’ll stay here for our next family visit. Thanks Sheraton.…
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed one night after a day of traveling. The hotel is in a quiet area, seemed clean, has a pool. No ice machines on the floors, you have get it from the front desk. And they charge for coffee. But what put this place for me at three stars the bulk soap dispensers in the shower. Bad idea to attract professional travelers.
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Date of stay: July 2022Trip type: Travelled on business
Room Tip: Be careful exiting the south door when the sprinklers are running, you will get soaked.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Susan Sereno, General Manager at Sheraton Ann Arbor Hotel
Responded 2 Aug 2022
Hello and thank you for being our guest, we appreciate you. We only charge for the coffee machine in our gift shop as we pay for this to be servicesd. directly accrross from our Pantry is complimentary guest coffee located in front of our share restaurant. The "Bulk sopa dispenser are a Marriott brand standard and not a hotel choice and not a choice that we can change. Thanks for your feedback. Kind Regards, Susan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a room at the Sheraton 7 months ago for graduation weekend. They reached out to us about 3 weeks before graduation to tell us they had oversold the hotel and had canceled our room! We were left without a hotel room in Ann Arbor for the weekend of graduation. They were completely unprofessional and unresponsive about this and I would never recommend the hotel to anyone. If they can charge people cancelation penalties for canceling, yet they can just cancel on their clients whenever, even when they have confirmations, what good is a confirmation?
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Date of stay: May 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Susan Sereno, General Manager at Sheraton Ann Arbor Hotel
Responded 3 May 2022
We are very sorry that the hotel was oversold during the makeup graduation. We did make other accomodations for you as well as offer to pay first nights room and tax at another sister hotel in Romulus. Thanks for letting us know. Susan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A decent place to stay for a few days. The room condition is ok and had simple layout. The internet speed is terrible, meaning you can connect to its "free" internet which is the only option. But you cannot really do much with its super slow internet speed. I believe that the hotel has to upgrade its current speed tier to match prevailing standards. O'wise I won't stay next time around.
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Date of stay: April 2022Trip type: Travelled on business
Value
Rooms
Service
Room Tip: higher floor maybe
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Susan Sereno, General Manager at Sheraton Ann Arbor Hotel
Responded 18 Apr 2022
Thank you for being our guests. We are working with our provider to make your internet experience better. Thank you, Susan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If your idea of good service is a 55 minute check in process with over 100 maskless guests snaking around the lobby to check in, a GM who is not a problem solver and sits in her office while her two front desk team members become overwhelmed by the crowds, and then barks at guests who complain, and then throw in NO hot water, stay here. It was chaos at check in with huge high school groups who the hotel was checking in at a snails pace, no separate lines for check in of individuals, no key less check in and a GM who watched her staff wilt and did nothing to assist and told guests who complained they could leave if they didn't like it. We were treated like dirt as a platinum members. GM Susan is sinking her hotel ship. Feel sorry for her team.
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Date of stay: March 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I booked the Sheraton during a football Saturday. It is conveniently located by Briarwood Mall in Ann Arbor. Was a bit shocked mostly at sticker price of $600 for one night. Nevertheless I took the booking. The hotel itself is clean. I was hoping to see a hotel bar where I could sit and have a late night drink but this wasn’t available. My son was also hungry around 10 PM and unfortunately there are no food options at this time. No room service and no dining option available in the late evening. They do have a small convenient store attached to the front desk with frozen meals and salads. He got a prepackaged Caesar salad which was fine. The room itself was clean and beds comfortable. A small refrigerator was available and two complementary bottles of water were there. Bathroom was nice with relatively new shower. I did want to meet Family for brunch at 10 AM and was told there is no brunch at this time available. Not even any sit down dining option at 10 AM. Breakfast closes by then so we had to move up to 930. There is a breakfast buffet which was below average. No sit-down menu option. Quality of the food including pancakes and fruit was just OK. There was an omelette station and this was good. $20 pp which was fine. In the end the hotel was fine but for $600 I expected more. It should have been about half the price considering what you get… The thought that I paid as much to stay at the Sheraton than I did at Bardessono in Yountville or Auberge in Anguilla is somewhat laughable, but nevertheless, I was the idiot who said okay.…
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Date of stay: November 2021Trip type: Travelled with family
Room Tip: Not great for a late night business travelers who want a hotel bar, or for a nice sit down...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$182 - US$254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton ann arbor, four points ann arbor, ann arbor sheraton, ann arbor four points
FORMERLY KNOWN AS
Four Points by Sheraton - Ann Arbor
LOCATION
United StatesMichiganAnn Arbor
NUMBER OF ROOMS
197
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Claim Your ListingSHERATON ANN ARBOR HOTEL: UPDATED 2023 Reviews, Price Comparison and 118 Photos (Michigan) - Tripadvisor
Frequently Asked Questions about Sheraton Ann Arbor Hotel
Which popular attractions are close to Sheraton Ann Arbor Hotel?
Nearby attractions include Briarwood Mall (0.9 km), Tapestry Girls (1.1 km), and Kidopolis (0.8 km).
What are some of the property amenities at Sheraton Ann Arbor Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Ann Arbor Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Ann Arbor Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Ann Arbor Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Ann Arbor Hotel?
Conveniently located restaurants include Mediterrano, Red Robin Gourmet Burgers, and Los Amigos Restaurant & Cantina.
Are there opportunities to exercise at Sheraton Ann Arbor Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Ann Arbor Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Ann Arbor Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Ann Arbor Hotel?
The staff speaks multiple languages, including Spanish and Arabic.
Are there any historical sites close to Sheraton Ann Arbor Hotel?
Many travellers enjoy visiting Kempf House (4.3 km) and Detroit Observatory (4.6 km).