Residence Inn by Marriott Ann Arbor North
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About
#10 of 36 hotels in Ann Arbor
Location
Cleanliness
Service
Value
Newly Renovated All Suite Hotel
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Pool / beach towels
Heated pool
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Picnic area
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English
Location
3535 Green Court, Ann Arbor, MI 48105
Getting there
Car HireSee all Ann Arbor car hire
152Reviews1Q+A18Room tips
Reviews
Traveller rating
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Richard Porco, General Manager, is incredibly helpful, thoughtful, and caring - particularly because this stay was for a medical visit at the U-M hospital nearby. He made things as easy and comfortable as possible, which means so much when having cancer treatment.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Richard Porco, General Manager at Residence Inn by Marriott Ann Arbor North
Responded 1 week ago
Dear Roving367401, Wow! Thank you so much for the amazing review. It was my pleasure to help out your family with their recent stay. I hope I can help you out again for any future visits that you will need to go to the UM Hospital for treatment. My staff and I are happy to help out with all your needs. I hope everything went ok with the treatment and if you ever need anything in the future, please let me know. Sincerely, Richard Porco General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brittanne was AMAZING!!! We will definitely be back!! We came in on a Friday for our Anniversary, we were able to check in early. Unfortunately there was a snow/ice storm Friday night that left places in Ann Arbor without electricity, which meant somethings we had planned over the weekend were cancelled due that. She assisted us in cancelling our second night without any trouble. She went above and beyond giving us ideas where to go for dinner, activities etc. We cannot rave enough about her customer service, attitude and generosity.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Richard Porco, General Manager at Residence Inn by Marriott Ann Arbor North
Responded 9 Mar 2023
Dear Stephanie V, Wow! I am so happy that Britanne took such great care of you! And Happy belated Anniversary. I hope you were able to use some of the suggestions that Britanne gave you for activities too. We look forward to your future visits with us the next time you come back to Ann Arbor, hopefully no snow storms. Warmest thanks, Richard Porco General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great stay! Renovated rooms look Great. Many options for breakfast. Staff was very professional and nice, even when we asked for more supplies. Nice hotel for my wok needs and whenever I come back to Ann Arbor.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Richard Porco, General Manager at Residence Inn by Marriott Ann Arbor North
Responded 8 Feb 2023
Dear k a, Wow! Thank you you so much for the amazing review. We are delighted to hear that you enjoyed your stay here. We look forward to hosting you again for your future visits to Ann Arbor. Kindest thanks, Richard Porco General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just finished a 2 days stay at the Residence Inn Ann Arbor North and it was very disappointing. We needed to stay in the area to be close to a relative, who was in the hospital, during the storm as it passed through. At twice the price of other hotels in the area I expected more. TLDR; Don’t stay here unless you’re a deep deep sleeper and don’t mind paying double the cost of hotels in the area for an average(at best) stay. I arrived around 5. There was no one manning the front desk, but within a few minutes someone did come out of the back and check me in. The young man was pleasant enough and did accommodate my request for a first floor room. I had to ask if they had breakfast and the times it was available. There was also no acknowledgement of my gold status at Marriott. I got to the room and immediately put our stuff away so I could get back to the hospital. It’s a one bedroom unit so the bedroom and living area are separate. After being in the bedroom for 5 minutes the sound of the furnace was extremely unpleasant. Think jet airplane taking off when it starts up and a constant drone and rattle while it’s running. I went back to the front desk. Again there was no one there but eventually someone came out of the back. When I mentioned how loud the furnace was I was told that is normal. WHY WOULD THEY PUT THE FURNACE IN THE BEDROOM IF IT SOUNDS LIKE A JET ENGINE TAKING OFF? We were woke up all night by the noise of the furnace. With no choice, due to storm and need to be close to the hospital, we suffered through it. This is reason enough to never stay here again. Unfortunately there’s more. Breakfast : Advertised 6:30 to 9:30. At 9:00 when we got there they were out of eggs and almost out of potatoes. When I asked when more eggs would be put out I was told they wouldn’t. How do you serve breakfast until 9:30 and run out of a staple before 9? One a bright note the young lady did acknowledge our disappointment and offer us breakfast sandwiches. Unfortunately the microwaved Bob Evan’s sandwiches weren’t very good. Kitchen: There were dishes in the dishwasher when we arrived. I have no idea if they were clean or not. Also, it’s advertised as a full kitchen but there’s no oven. I would not consider a kitchen without and oven compete. Bathroom: The sink drain did not drain properly. We ended up having to use the kitchen sink. I would expect housekeeping to have noticed this when they cleaned the bathroom. The shower curtain had soap or shampoo on it as though it hadn’t been cleaned. Conclusion: On the surface the hotel looks nicely remodeled , but don’t stay here if you want a good nights sleep or mind paying a premium for an average stay.…
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Avoid rooms with furnace in them.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Richard Porco, General Manager at Residence Inn by Marriott Ann Arbor North
Responded 27 Dec 2022
Dear ronjwilson, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel and staff is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all departments and leadership teams to ensure the necessary guidelines are in place and reviewed to prevent these incidents from occurring in the future. Sincerely, Richard Porco General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all, I am so lucky to be able to stay here for one night during the busiest week of the year, moving in week. Second: front desks staff are awesome, shout out to Nicolette and Mike who went above and beyond to help me with my needs Cannot wait to come back here
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Richard Porco, General Manager at Residence Inn by Marriott Ann Arbor North
Responded 24 Aug 2022
Dear JianJenny T, Thank you for staying with us. We look forward to your next visit to Ann Arbor. Warmest thanks, Richard Porco General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the second time I have stayed here (last time was pre covid) and it was just as lovely as I remembered! The rooms (and beds) are very comfortable with everything you need for your stay (fully equipped kitchen), people are kind and helpful, and the amenities are great (pool/exercise room/outdoor area/laundry/spacious I ndoor spaces/nice breakfast)! The general manager, Rich, very generously upgraded us from a one to a two bedroom unit so that we’d be more comfortable (rather than having someone sleep on the pull-our sofa), and even called after our departure to check that something we had left in the room to the throw out wasn’t left accidentally. Highly recommend!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Richard Porco, General Manager at Residence Inn by Marriott Ann Arbor North
Responded 24 Aug 2022
Dear Nicole S, Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay and have decided to re-visit us. I am also happy that I was able to take care of you with a upgrade. We look forward to your next visit to Ann Arbor! Kindest thanks, Richard Porco General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicolette, at the front desk was AMAZING! She was so kind to each and every one of the guests! She helped with directions of good places to eat, and welcomed us to Ann Arbor with a lovely smile! Thanks Nicolette! 😊
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Richard Porco, General Manager at Residence Inn by Marriott Ann Arbor North
Responded 27 Jul 2022
Dear janecD3511TI, Thank you for staying at the Residence Inn and for the nice comments about Nicolette. Hope to see you again for your future stays in Ann Arbor. Warmest thanks,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gorgeous hotel, convenient and safe location, but the reason we'll remember this place is Nicolette. She is absolutely the belle of this ball. I've literally never had this kind of service anywhere. She made me feel as if we were bffs. I wanted to hug her goodbye. Bonus: She's hilarious, too! Thank you to her for showing us where to eat, for treating us with the upmost attention and kindness, and generously personalizing our experience from the beginning!
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Richard Porco, General Manager at Residence Inn by Marriott Ann Arbor North
Responded 27 Jul 2022
Dear mmksopaholic, Thank you for staying at the Residence Inn and for the nice comments about Nicolette. Hope to see you again for your future stays in Ann Arbor. Warmest thanks,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicolette was very sweet right from the start. She made funny jokes, helped us with directions to dinner, and was overall very kind-hearted. The hotel is nice and clean. Nicolette made us feel welcomed and comfortable during our stay.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Richard Porco, General Manager at Residence Inn by Marriott Ann Arbor North
Responded 27 Jul 2022
Dear Trigger_n_Mira, Thank you for staying at the Residence Inn and for the nice comments about Nicolette. Hope to see you again for your future stays in Ann Arbor. Warmest thanks,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly, attentive front desk. Unfortunately, there is no safe in the room, so I had to use the front desk a lot. The mattress is quite firm. The window opens, but it is too hard to reach it because of the desk blocking it. The kitchenette is reasonably well equipped. The room was clean. The bathroom/sink area was poorly designed: there is no towel rack by the sink, which is separated by a door from the shower/toilet. The shower enclosure uses a sliding glass door, but it is poorly designed, leaking water on the floor. Furthermore, that door had a misaligned latch and strike plate, so it could not latch closed. The (bath) sink drains somewhat slowly. The fridge buzzes briefly throughout the day and night. The ventilation works well but is a bit tricky to understand. Air does not circulate from other rooms, which is good. The wifi was good. I could hear noisy neighbors through the walls (but they were quiet at night).…
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Date of stay: May 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Richard Porco, General Manager at Residence Inn by Marriott Ann Arbor North
Responded 29 May 2022
Dear Russell L, Thank you for staying with us. I will inform my team for all the items you mentioned so we can fix each issue. We hope to see you again. Sincerely, Richard Porco General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$187 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hawthorn suites by wyndham ann arbor hotel ann arbor, hawthorn suites ann arbor, ann arbor hawthorn suites
FORMERLY KNOWN AS
Hawthorn Suites by Wyndham Ann Arbor
LOCATION
United StatesMichiganAnn Arbor
NUMBER OF ROOMS
86
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Claim Your ListingRESIDENCE INN BY MARRIOTT ANN ARBOR NORTH: UPDATED 2023 Hotel Reviews, Price Comparison and 56 Photos (Michigan) - Tripadvisor
Frequently Asked Questions about Residence Inn by Marriott Ann Arbor North
Which popular attractions are close to Residence Inn by Marriott Ann Arbor North?
Nearby attractions include Baxter Park (0.6 km).
What are some of the property amenities at Residence Inn by Marriott Ann Arbor North?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn by Marriott Ann Arbor North?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Residence Inn by Marriott Ann Arbor North?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Residence Inn by Marriott Ann Arbor North?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn by Marriott Ann Arbor North?
Conveniently located restaurants include Banditos, Zamaan Cafe, and Carson's American Bistro.
Are there opportunities to exercise at Residence Inn by Marriott Ann Arbor North?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn by Marriott Ann Arbor North?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Ann Arbor North?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Ann Arbor North offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Residence Inn by Marriott Ann Arbor North?
Many travellers enjoy visiting Kempf House (5.2 km) and Detroit Observatory (4.1 km).