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Holiday Inn Express & Suites Ann Arbor

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Holiday Inn Express & Suites Ann Arbor
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189 Reviews from our TripAdvisor Community

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Showing 187: English reviews
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Bristol, Indiana
Reviewed 5 days ago NEWvia mobile

My husband and I stayed here while I was being treated by the U of M medical center. The room was nice and well kept, pool and hot tub was enjoyable BUT their website says "breakfast included" is very misleading. Even my reservations said breakfast included, but you have to buy breakfast from their restaurant the only thing included was...

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Helpful?
Thank cindymS9631RW
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

I apologize that you were not fully satisfied with your experience at our hotel. We truly value your feedback and I find it quite embarrassing to say the least that you were not properly informed about our hotel options while you were staying with us. I can assure you our breakfast is complimentary for all registered guests and there is...

Seattle, Washington
Reviewed 1 week ago

This hotel is by a really nice mall and the staff was really nice and welcoming. My room was a nice size and clean which is always a plus. They also have a inside pool that was also clean. The breakfast was ok but good enough to eat on the run.

Review collected in partnership with this hotel
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Helpful?
Thank Sam S
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you for sharing a wonderful review about our hotel. Your overall experience is what we aim to make a pleasurable one. We are pleased to know our location was an ideal choice for you and our staff welcomed you with warmth and friendliness. We hope to see you again in the not so distant future. Kindly, Elshawn M

Reviewed 2 weeks ago via mobile

The hotel and rooms were good,breakfast was great, Location is at right aria where Brarwood Mall quite helpful for shopping, special thanks to Front desk staff,Mr. Alshawn Martan, Miss Deanna Lowe, Miss Cali.

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Helpful?
Thank Saeed S
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you for sharing your experience about your visit at our hotel. I really appreciate your kind words about our staff and will be sure to share them with our team. It was truly a pleasure having you as one of our valued guests and if there is anything we can do for you in the future, please do not...

Marlboro, New Jersey
Reviewed 2 weeks ago

This is our fourth stay there this school year. Everyone is very friendly. The rooms are clean. The breakfast buffet is very good. I have already booked three more stays. I highly recommend this hotel. It is very convenient to the university and to a mall that has many restaurants.

Review collected in partnership with this hotel
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Helpful?
Thank Pmsherman
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Wow, what more can a hotel ask for! Thank you so much for sharing a wonderful review about our hotel and staff. We do our absolute best to accommodate our guest’s needs during their visit with us and strive for delivering the type of service you deserve. I am pleased to know you have re-booked with us for a future...

Chicago, Illinois
Reviewed 2 weeks ago

Very friendly and courteous staff. Comfortable, spacious room; upgrade recognizing Spire status. Would certainly return to this property if ever in the area again. Convenient restaurant in the sister hotel next door. Keep up the good work.

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Helpful?
Thank dxxross
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Courtesy service is what we aim to deliver and it appears we have made a good impression on you. It's something our staff takes great pride in and we truly appreciate your kind words. Thank you for sharing your comments and choosing our hotel as your choice for comfort while visiting the Ann Arbor area. Please let us know if...

Reviewed 2 weeks ago

We live in the area and needed a place to stay with no power with the wind storms and no heat with our son. The staff could not have been more kind and helpful after a stressful long day. Chris and Elshawn at the front desk went out of their way to be helpful and Shirley at the breakfast bar...

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Helpful?
Thank Nichole T
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you so much for your kind words and wonderful review. The high wind storm we experienced last week affected so many people and we were fortunate enough to have you and your family with us during that difficult period. It's always good to know that our staff went above and beyond for you and I will be sure to...

Mount Pleasant, South Carolina
Reviewed 3 weeks ago

The pool was very warm and hot tub was hot .. they were nice ...!!! The rooms were clean and staff was very friendly!!! The breakfast bar was Awsome and there was a lady that was so sweet I forgot her name .. the manager was so helpful to us !!! Mom did not find her bed very comfy but...

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Helpful?
Thank Wenswheels
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you for sharing your wonderful review with us! We are pleased to know you were able to appreciate our hotel features such as the pool and hot tub during your stay. The breakfast bar is one of the most popular areas of our hotel and as you mentioned our staff do an amazing job to make sure guests truly...

Buffalo, New York
Reviewed 4 weeks ago

Stayed at this H. I. Express recently while touring the Univ. of Michigan. Close location to the mall was a bonus while killing some time before dinner. Rooms were great, clean, quiet, well appointed. Loved the breakfast buffet and the staff couldn't have been more helpful with questions about the area.

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Helpful?
Thank Buffalo33
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you for your wonderful review! It's always good to hear and know that our staff is helpful. Our breakfast buffet is a great way to start off any day and those pancakes and cinnamon rolls in the morning are always a great hit with many travelers. We really appreciate your choice with us and look forward to serving you...

Madison Heights, Michigan
Reviewed 20 February 2017

My family enjoyed the Christmas holiday stay at this hotel. Our room was upgraded at no additional cost to a suite, which was most comfortable. The staff was always pleasant and accommodating. Upon checking out, I accidentally left several items, one of which was an address book, with irreplaceable information. Upon contacting the hotel, I learned the items were found...

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1Thank ptrcperry869
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you for sharing your feedback about your experience at our hotel. It makes me feel great knowing that we were able to reconnect you with your lost items as well as reassure you, that we value your time and choice with us. I am glad you had a chance to stay in one of our suites at no additional...

WAREHAM
Reviewed 5 February 2017

This HIX was one of the best we have used. The gentleman that checked us in was very professional and friendly. Our preferences were all honored. Room was clean and comfortable. We would highly recommend this.hotel.

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Helpful?
Thank RUSSELL C
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you so much for sharing your experience about our hotel. We truly appreciate your loyalty and time with us at the Holiday Inn Express & Suites Ann Arbor. It's great knowing we made a good impression with you and we hope to have the opportunity to serve you again in the not so distant future. Your friend in Hospitality,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Just two miles South of the University of Michigan, near I-94, the Holiday Inn Express Hotel & Suites Ann Arbor offers a convenient location for Ann Arbor's visitors. Whether visiting Ann Arbor's growing campus or city center, the Holiday Inn Express Hotel & Suites Ann Arbor is only 5 minutes away from most destinations including athletic and performing arts venues. We are located next door to a major regional shopping mall and an easy 22 mile drive West from the Detroit Metropolitan Airport. Hotel features include complimentary continental breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Ann Arbor, MI and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express & Suites Ann Arbor

Address: 600 Briarwood Circle, Ann Arbor, MI 48108
Region: United States > Michigan > Ann Arbor
Price Range: $156 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ann Arbor 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Holiday Inn Express Ann Arbor Hotel Ann Arbor
Holiday Inn Ann Arbor
Ann Arbor Holiday Inn
Holiday Inn Express & Suites Ann Arbor Michigan
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Ann Arbor staff and other travellers.
4 questions
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Questions? Get answers from Holiday Inn Express & Suites Ann Arbor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check beds .. if older may need replacing .. but was a clean room .... maybe clean more behind the tv ...”
 of 5 bubbles Wenswheels, 4 Mar 2017 | Read review
“beds were actually comfortable.”
 of 5 bubbles 207steves, 25 Jan 2017 | Read review
“Customer service is great”
 of 5 bubbles larnab802, 17 Jan 2017 | Read review
“The only tip would be to get a bigger trash can.”
 of 5 bubbles clareetaw, 26 Nov 2016 | Read review
“Room away from elevators and ice machine.”
 of 5 bubbles WaltA879, 20 Oct 2016 | Read review
5 of 5