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Stayed here last year and had a great experience, this year not so much.
First - my parents booked a 1st floor room (for handicap reasons) in advance and are frequent IHG rewards members and were assigned a 2nd floor room the furthest possible distance...More
1 Thank M H
Response from IHGService, Guest Relations Manager at Candlewood Suites - Detroit/Ann ArborResponded 16 June 2016
Dear M H,
Thank you for taking the time to leave us with your feedback and for being one of our IHG Rewards Club members. It is truly regrettable that some of our amenities did not live up to your expectations and I sincerely apologize...More
I stayed in this hotel for two nights when the Formula SAE competition was going on at the Michigan International Speedway in Brooklyn. Everything nearby was taken, so I settled for this place about 30 minutes drive away. It is located near the I94 and...More
I'm just finishing a three-night stay at the Candlewood Suites Ann Arbor. Candlewood Suites are long stay properties with limited housekeeping. This works great for me. The rooms are large, have a kitchen and good work area. This particular hotel also has free use of...More
We stayed here last fall and we were back in Ann Arbor this month. For us there is just no reason to stay anywhere else. This hotel is convenient, clean, the staff is great and the price is very reasonable. There are so many places...More
Ok. This place is clean, friendly and in a good location. There is a small store onsite where you can buy stuff to cook in the microwave. No free breakfast, but they do have free coffee. Internet connection was lousy all week. This is a...More
Thank Bruce W
Response from IHGService, Guest Relations Manager at Candlewood Suites - Detroit/Ann ArborResponded 7 May 2016
Dear Bruce W,
Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the cleanliness of our property and the convenience of our location. However, I was concerned to see that...More
Pets are allowed with a nonrefundable fee of $15 for the first night and $10 for additional nights up to $150. Each pet must weigh less than 80 lbs. There is a pet agreement that they require you to sign during check-in that... More
Pets are allowed with a nonrefundable fee of $15 for the first night and $10 for additional nights up to $150. Each pet must weigh less than 80 lbs. There is a pet agreement that they require you to sign during check-in that basically says that you're responsible for any damage incurred by your pet during your stay.
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"Quiet rooms do not face the parking lot. Black out curtains work very well."