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Courtyard Detroit Auburn Hills

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Courtyard Detroit Auburn Hills
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128 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Detroit Auburn Hills
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Showing 124: English reviews
Carmel, Indiana
Reviewed 12 February 2016

I stayed at this location for a conference. The front desk staff was very kind and accommodating. They even upgraded me to a suite for free. Anything I needed they were willing to help. The location of the hotel is perfect if you need something close to the interstate just north of Detroit.

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Helpful?
Thank Josdwils28
Beachwood, Ohio
Reviewed 26 January 2016

I looked at internet and priceline and AAA gives me different results for a king bed. Priceline says king bed and AAA says king bed plus sofabed. So I called this hotel try to confirm if I book through AAA if I'm guaranteed to have a sofabed. The staff with an accent seemed to not trained well to listen to...

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Helpful?
Thank wendy426
Kyle T, Manager at Courtyard Detroit Auburn Hills, responded to this review

Dear Wendy, I first want to apologize for the booking issues you recently encountered. It seems as if there was some confusion on our room types. Most of our king bed rooms do come with a full sofabed however there are some that do not. I want to assure you that providing an excellent first impression is our top priority....

Ludington, Michigan
Reviewed 23 January 2016

Our stay at the Courtyard was amazing. Great customer service. We needed a ride to our event but all the taxies and ubers were busy because of the Pistons game so Josh said " don't worry, I will get the car and take you. It will only take a few minutes and you will be there on time." Not only...

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Helpful?
Thank Laura A
Kyle T, Manager at Courtyard Detroit Auburn Hills, responded to this review

Laura, I was so pleased to read your review about our property. Our number one goal is exceed your expectations and I was extremely happy that we accomplished this. Josh has always gone above and beyond for our guests. I hope that whenever a Palace event brings you back to Auburn Hills that we can be your number one choice....

Columbus, Ohio
Reviewed 18 January 2016

We stayed overnight after a basketball game. I have been in Courtyards by Marriott before and thought that this was a great alternative. When we checked in the lady in the reception had just offered water and chips to the customer ahead us, but she did not mentioned anything to us, I guess she was tired. Being so close to...

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Helpful?
Thank Lola M
Kyle T, Manager at Courtyard Detroit Auburn Hills, responded to this review

Dear Lola, I first want to apologize that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. Unfortunately we are not able to offer a shuttle service to the...

Kansas City, Kansas
Reviewed 14 January 2016

BEST CUSTOMER SERVICE EVER !!!! Katelyn was the best hotel staff person I have ever worked with ! Just so "service" oriented & wanted to make sure everything was as we wanted. She was pleasant & SUPER HELPFUL !!!! She even went so far as to make my daughter and I a Chai tea, when the food bar was closed...

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Thank Liz L
Katlyn L, Manager at Courtyard Detroit Auburn Hills, responded to this review

Good Afternoon Liz, It was my pleasure assisting you and your familiy! I am so happy you enjoyed your overall stay and that you felt very comfortable at the Auburn Hills Courtyard. We look forward to seeing your family again when you're travels bring you back to the area! Have a great day! Katlyn

Cortlandt Manor, New York
Reviewed 11 January 2016

Nice place, with clean rooms. The beds were big and there was plenty of space in the room. Breakfast not included, but Starbucks is downstairs in the lobby, as well as a little market to buy small food/beverage items. I came here for a business trip, and I was very happy with my stay.

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Thank lisa c
Troy, Michigan
Reviewed 29 November 2015

Stayed in a one room suite with my hubby and two boys. the boys took the pull out sofa in the living room area. Cheap, but quality hotel room for Thanksgiving weekend. A little bit annoying though that management was not able to control the wild young hockey players staying at the hotel during a tournament weekend.

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Thank DaisyRamirez
Barrie, Ontario
Reviewed 3 November 2015

I recently stayed at the Courtyard while in town for a Detroit Pistons game. The hotel is conveniently located near the highway and is close to the Palace of Auburn Hills. All of the hotel staff that we encountered during our stay were extremely pleasant and helpful. The front desk staff warned us of a local taxi company increased flat...

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Thank byronkent
Katlyn L, Manager at Courtyard Detroit Auburn Hills, responded to this review

Thank for commenting on your recent stay with us. We hope you had a great time at the Palace of Auburn Hills for the Pistons game and we are happy that you found the hotel to be neat, tidy, and comfortable.

Brampton
Reviewed 29 September 2015

SERVICE: Reception is welcoming. Nice people. the night staff responds to greetings. ROOM: The first impression is the constant odour in the room which I find difficult to extinguish between a burning log/smog or accumulated cigarette smoke. don't know if it's the thermostat or the carpet or the woodwork. Not having a standalone wardrobe will work wonders for the appearance....

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Thank Achint S
rdshe118, General Manager at Courtyard Detroit Auburn Hills, responded to this review

I want to thank you for staying with and giving us feedback on your stay with us. I am very sorry the the odor of the room was not up to your satisfaction. It is of hte utmost importance that we maintain cleanliness levels that all of our guests expect. I will ensure this is taken to the appropriate team...

Brighton
Reviewed 25 September 2015 via mobile

There are lots of hotels to choose from in this area and I wouldn't go back to this one. As a solo female business traveller, I just didn't have a great feeling about it. One side of the hotel is next to a highway. Another side backs up to an empty parking lot where a few 18 wheelers were parked....

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Helpful?
Thank MV76
rdshe118, General Manager at Courtyard Detroit Auburn Hills, responded to this review

Thank you for your comments about your recent stay with us. I am sorry that we did not live up to yours or our expectations. I have shared your feedback with the appropriate team to ensure room cleanliness issues such as this do not repeat itself in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available

Additional Information about Courtyard Detroit Auburn Hills

Address: 2550 Aimee Lane, Auburn Hills, MI 48326
Region: United States > Michigan > Auburn Hills
Price Range: $139 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Detroit Auburn Hills 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Courtyard By Marriott Detroit Auburn Hills Hotel Auburn Hills
Courtyard Auburn Hills
Auburn Hills Marriott
Auburn Hills Courtyard
Hotel Style:
#9 Business Hotel in Auburn Hills
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Questions & Answers

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Questions? Get answers from Courtyard Detroit Auburn Hills staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room facing the courtyard with a balcony”
 of 5 bubbles lyndac2015, 16 Aug 2016 | Read review
“We had a king room and was supposed to have a sleeper couch but didn't.”
 of 5 bubbles OhioRunner, 21 Jun 2016 | Read review
“I liked our first floor room. The only noise was from a wedding party there. Not excessive, but expected. Other than that, very quiet.”
 of 5 bubbles 574karenf, 17 Feb 2016 | Read review
“Find out if any "teams" are staying , and get on a different floor !”
 of 5 bubbles 921lizl, 13 Jan 2016 | Read review
“Wonderful room”
 of 5 bubbles DaisyRamirez, 28 Nov 2015 | Read review
5 of 5