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I am so pissed. We have to live in a hotel for 2 weeks due to a home fire. We just switched from a very nice Townhome Suites in Sterling Heights to this location due to it being a lot closer to our home. What...More
Response from 00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 3 weeks ago
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More
I stayed in Extended Stay America from April 11th 2017 to April 30th 2017.
It was really a wonderful stay in this hotel.
The staffs are well known of their policy.
The free Wi-Fi have no issues.
The kitchenettes provided are well maintained.
Thank Kumaraguru N
Response from 00esa, General Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 6 May 2017
Kumaraguru, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Detroit - Auburn Hills - University Drive. We are thrilled to read that you loved our helpful associates, internet service and your well-equipped...More
A staff should be reviewed and or trained. There is a lack of the Quality of their service. Pets in almost every room med size to big size!, noisy dogs, odors in asiles and elevators. Extreme odors in the rooms. Cleanliness if the room to...More
Thank Ricardo T
Response from 00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 5 October 2017
Ricardo, thank you for taking the time to give us a feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for...More
Felt like we were in a crummy dorm. The bathroom was filthy so they moved us to another room. That bathroom was dirty. No cleaning staff after 4:00. Good location to Rochester. No ice machine. Only can get clean towels if you take your dirty...More
Response from 00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 23 September 2017
I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the cleanliness issues you encountered and have shared it with my housekeeping team to take corrective actions immediately. As we have fully equipped kitchen at our property...More
I was booked to stay here 8/12/2017 for the Bruno Mars concert and I was coming all the way from Toledo OH. At 5:50 pm someone calls me from the hotel and says that they would not be able to accommodate me for the night....More
Response from 00esa, Front Office Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 14 August 2017
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire...More
US$83 - US$102 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from juliebug25 | Reviewed this property |
None of the rooms that I saw, which were rooms that we're finished from the remodel, had a fireplace. They were still in the middle of the remodel when we stayed there. My guess is that none of them have a fireplace. Hope... More
None of the rooms that I saw, which were rooms that we're finished from the remodel, had a fireplace. They were still in the middle of the remodel when we stayed there. My guess is that none of them have a fireplace. Hope this info helps!