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We were on our way to mpls and decided to stay in Alexandria we picked country inn and suites. We walked into the room and the rug was very dirty ,paint on the walls needed a touch-up, the tv would not turn on the poor...More
Management response:Responded 26 July 2017
We apologize you were not satisfied with the condition of the hotel during your stay. (PERSONALIZE TO THE GUEST)We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
We stayed in a King suite on the 4th of July. I was impressed with our room! Very clean, very quiet, and the bed was very comfortable! The pool area was very nice as well. Staff was helpful. I have no complaints and WILL be...More
Last day of stay received a 8:00 am knock/pound at the door by the time I woke up and put pants on to see what was going on. I heard someone swipe the key to get in our room. I said "wait I'm getting dressed"...More
Thank Amy B
Response from CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, AlexandriaResponded 11 July 2017
Thank you for reaching out to us. We are sorry to hear that you were bothered by the noise made by our staff during your stay. This is definitely not the kind of experience we want our valued guests to have. Our team is working...More
The Country Inn & Suites in Alexandria doesn't live up to the standards that we expect from this franchise. Our room was very worn - scuffs on the walls, old caulk in the bathroom, lumpy beds. We were on a 17-day roadtrip, staying mostly in...More
Response from CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, AlexandriaResponded 4 July 2017
Thank you for your candid review. We sincerely apologize that you were not pleased with the condition of the hotel during your stay. Also, we are sorry that you were not satisfied with the cleanliness and accommodations of your room at that time, particularly, the...More
US$91 - US$124 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from countryale | Property representative |
I am sorry if you did not get a senior rate. Most of the time we do have the senior rate available. Certain times it does get turned off because of high demand of occupancy. It is based on the supply and demand. I hope this... More
I am sorry if you did not get a senior rate. Most of the time we do have the senior rate available. Certain times it does get turned off because of high demand of occupancy. It is based on the supply and demand. I hope this answers your question and that you have a great week.
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"The upper south side of the hotel is the quietest"