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Mercure Alger Aeroport

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505 Reviews from our TripAdvisor Community

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Showing 145: English reviews
Reviewed 2 days ago NEWvia mobile

Room is not clean, bed is so hard to sleep on, old and bath is barely usable, service is extremely weak and staff are unfriendly!! It is also way over prices for quality of services!! I dont know how it carries the stars???

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Helpful?
Thank Behdad N
Rome, Italy
Reviewed 3 days ago NEW

Conveniently located next to the airport, the service is generally good. I recommend for business travelers, not family. Moreover, Breakfast is very huge and food is absolutely good with a really lot of choice.

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2Thank Businesswomanitalia
Paris, France
Reviewed 2 weeks ago

The room was dirty The bed was hard The shower of my bathroom was out of order. It took 2 days to fix it. One elevator out of three was OK during my whole stay. It means that in the morning we had to wait more than ten minutes, to get in a crowded lift cabin which was stopping at...

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Helpful?
Thank Z8699PKolivierg
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear PKolivierg, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your...

Reviewed 3 weeks ago via mobile

The hotel is not bad, the rooms are comfortable, if a bit dated. I tried two of the three restaurants, they were average. Breakfast is also okay, although the selection is a bit limited. But the big problem were the lifts, or rather the only one lift out of three that was sort of operational. Every trip took about ten...

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Helpful?
Thank Dietlind L
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Dietlind, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your...

Basel, Switzerland
Reviewed 3 weeks ago

I spent two nights there and could not wait to get out. I truly wish I could have done a nice review but it is simply impossible. Here is the list of things that went wrong: - Check in took about 20 mn (not enough staff and long queue of people waiting)- - WIFI in the room did not work...

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Helpful?
Thank Laurent V
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Laurent; Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your...

Gaborone, Botswana
Reviewed 1 November 2016

No bad; nothing spectacular. Breakfast was expensive, but not special. Room was fine, but TV reception was dodgy and the unit didn't work initially. The Algerian restaurant was good, but the Chinese was forgettable. staff was helpful and courteous.

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Helpful?
Thank AdamV1307
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear AdamV1307, Thank you for choosing Mercure Algiers for your stay. We really appreciate your constructive feedback and would like to ensure it has already been shared with our team. Looking forward to welcome you back. Best Regards Rèmy SELLINI General Manager.

Reviewed 29 October 2016 via mobile

Two nights spent at the Mercure Alger Aeroport, together with one breakfast and one dinner, and while it was not tragically bad in any aspect, it was not particularly impressive in any area either. Staff seem capable but under-resourced, food is ok without being excellent and the decor needs a serious shake-up...! My room for the first night was pretty...

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Helpful?
Thank Jonathan B
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Jonathan B, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate...

Rome, Italy
Reviewed 19 October 2016 via mobile

The location is good, close to airport and to business area. Around shopping mall and many local typical restaurants. Hotel is old and seems they are disinvesting from it Elevator is bed: one out of tree is out of order; the others are not working well: noisy, sometimes do not stop, sometimes do not start. Breakfast is enough but could...

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Helpful?
Thank Ale293758
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Ale293758, At first I would like to thank you for taking the time to post a comment on Tripadvisor, following your recent stay at Mercure Alger Aeroport. Any comments from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest and we...

Dublin 8
Reviewed 18 October 2016 via mobile

Loved every mnt in that hotel,staff were friendly and great location lots of restaurants just cross the road and big shopping centre on the the back of it is beat expensive but it worth it as 4 stars hotel

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Helpful?
Thank soufyaneb2016
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear soufyaneb2016, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rèmy SELLINI General Manager.

Reviewed 30 September 2016

Outside of the hotel and the lobby area look very nice. Rooms are very old and not well maintained. In my particular case the air conditioning was also not working. Location is great, as its only 5 mins from the airport and a quick cab ride to the city centre. But well over-priced for what you get.

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Helpful?
Thank Alex P
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Alex P, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar, your feedback is very important to us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer;...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luxury hotel offering 307 rooms including 50 non-smoking rooms. Only international hotel located near the airport. 3 restaurants, 2 bars, WiFi Internet, business centre, laundry and pressing services, large outdoor pool, 2 tennis courts, fitness centre,sauna, massage. Free airport shuttle operating 24 hours. ... more   less 

Additional Information about Mercure Alger Aeroport

Address: Route de L'Universite | BP 12 5 Juillet, Bab Ezzouar 16024, Algeria
Region: Algeria > Algiers Province > Bab Ezzouar
Price Range: $189 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Alger Aeroport 5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Grand Mercure Alger Aeroport
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Alger Aeroport staff and other travellers.
2 questions
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Questions? Get answers from Mercure Alger Aeroport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Simply don't go...”
  • ceiling
  • Sink
  • Bathroom sink
  • carpet
 of 5 bubbles 688laurentv, 11 Nov 2016 | Read review
“i was in room no 1215 which has a gutter smell so avoid this room not sure if the other room too have this smell”
 of 5 bubbles 600ramans, 29 May 2016 | Read review
“Ask for room from 09th floor and above”
 of 5 bubbles 75customer, 15 Apr 2016 | Read review
“Clean the rooms before you let new guests in. Do not use plastic cups. Offer more decent food”
 of 5 bubbles ronakh852, 31 Oct 2015 | Read review
“Try other hotels around the area and write a review. Cannot recommend this one for security problems as detailed above.”
 of 5 bubbles Kelvin_10, 28 Oct 2015 | Read review
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