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Novotel Cotonou Orisha Hotel

Hotels.comUS$135*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Novotel Cotonou Orisha Hotel
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229 Reviews from our TripAdvisor Community

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Showing 110: English reviews
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Washington DC
Reviewed 17 April 2017

First, this is not a four star hotel, except perhaps by French standards: You have to carry your luggage, check-in staff was very casual when I arrived (but other shifts tended to be better later on), rooms are on the small side, and general hotel services are limited. For example, the shuttle service from the airport was very poorly organised,...

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Helpful?
Thank French_US_13
Eric H, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Guest, We have received your comments regarding your last stay in Novotel Orisha Cotonou. After 2 weeks of my arrival like General Manager of Novotel Cotonou, I would like to confirm you that your comments and opinion about our hotel are very evaluable for me. Somes actions are actualy taken like about Internet acces to offer better service and...

abuja
HOTEL’S FAVOURITE REVIEW
Reviewed 17 November 2016 via mobile

Took the family for a road trip traveling from Abuja, Nigeria through Lagos to Accra Ghana. We chose to spend a few days in Cotonou and stayed at the Novotel. The facility exceeded all our expectations! From the smart check-in service, the play areas for kids, beautiful pool area, piano lounge,great well priced meals and access to the city. It...

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Helpful?
Thank portly_monk
About Hotel's Favourite Review
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Guest, We thank you for your comments regarding your stay at Novotel Orisha Cotonou with your family. We have taken note of your remark about the mastercard. It is a great pleasure to receive such compliments. We will, for sure share those with our team. Your satisfaction is the best reward for us who work day after day to...

Malabo, Equatorial Guinea
Reviewed 12 April 2017 via mobile

Last week I spent 2 days at the NOVOTEL , while my stay was very pleasant specially with Service at the restaurant . Amazing folks always nice and pleasant I had an incident at check out . Since I had a flight leaving at 8pm I requested a late checkout as an Accor member it was not an issue so...

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Helpful?
Thank albertm512
Eric H, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Guest, As during a first sent mail, I am anxious to present you my excuses concerning the disappearance to the amount of money in your wallet in the luggage storage of the hotel. As expected, we led a serious investigation by using tools at our disposal (magnetic key reading, viewing of our CCTV camera, the maintenance with the people...

Reviewed 30 March 2017 via mobile

The lobby is modern and polished but the pool area looks dated and not so clean. The outside changing rooms were yucky & the pool water could have been cleaner too. On the plus site there is security staff and everybody was really helpful. Based on out of the room facilities I wouldn't spend a long family holiday here.

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Helpful?
Thank Denisa P
Eric H, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Mrs DENISA, We have received your comments regarding your last stay in Novotel Orisha Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very evaluable. We have taken note of all your remarks about the pool area and the room. We can assure you that the necessary steps are taken to improve the...

Winnenden, Germany
Reviewed 13 March 2017

The lobby is nice, but the upstairs hallways stink of mildew. The room is old and the carpet stained. The sheets had an old blood stain. All this I can look past if I must but the service here? Dreadful! Ask anyone for anything and they treat you as though you are bothering them. The first day I was at...

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Helpful?
Thank Ronniecrop
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Guest, We have received your comments regarding your last stay in Novotel Orisha Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very evaluable. We have taken note of all your remarks and can assure you that the necessary steps are taken to improve the quality of services. So we are going through...

Rome, Italy
Reviewed 19 February 2017 via mobile

It's sold as one of the best averaged priced hotels but once you get there you understand why is cheaper than others. A bad smell of "toilet" welcomes you at the lobby, then you enter the room going to relax after a long trip and you discover that the moquette is dirty, fourniture is dying and you don't feel like...

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Helpful?
Thank Enrymor
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Mr Enrymor, We have received your comments regarding your last stay in Novotel Orisha Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very evaluable. We have taken note of all your remarks about the lobby, the room, the restaurant and the bar. We can assure you that the necessary steps are taken...

Lagos, Nigeria
Reviewed 19 February 2017

The Chairman and the delegation of CONTEC GLOBAL NIGERIA was on a business visit to Cotonou - Benin. The Manager Richard ROBAIX took very good care of all of us (4 Rooms) from the reservation time done from Lagos Nigeria till our departure. The rooms were ready before time and exactly the way we wanted specially for the sea view,...

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Helpful?
Thank kalibay
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Mr Alibay, On behalf of my team and myself we would like to thank you for your nice words. We wish to welcome you and your team once more at Novotel Cotonou. Best regards

Lausanne, Switzerland
Reviewed 13 February 2017

Overall stay was very disappointing, I have been several times to this hotel and it's getting worst and worst. The whole hotel is suffering from the lack of renovations for years and absolutely 0 work has been done. At least before the employees were friendly. This will be my last stay as there has been several new hotels in town.

Review collected in partnership with Accorhotels.com
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Thank gregoiren2017
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Mr Gregoire, We have received your comments regarding your last stay in Novotel Orisha Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very evaluable. We have taken note of all your remarks and can assure you that the necessary steps are taken to improve the quality of services. So we are going...

Buenos Aires, Argentina
Reviewed 12 February 2017 via mobile

Mostly a business hotel, from the looks if fellow lodgers. We were there on the first leg of a cultural tour of West Africa. The restaurant is quite good; we had the breakfast buffet and an a la carte dinner. Staff is pleasant but quite laid back (good practice for unwinding in West Africa: cool it!). Best views are from...

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Helpful?
Thank Mary T
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Mrs Mary, We thank you for your comments regarding your stay at Novotel Orisha Cotonou. We have taken note of your comments about the electronic lock. It is a great pleasure to receive such compliments. We will, for sure share those with our team. Your satisfaction is the best reward for us who work day after day to offer...

Douala, Cameroon
Reviewed 11 February 2017 via mobile

This hotel came highly recommended, but proved to be a huge disappointment. The reception area is cramped and small, with very little natural light. Only two service desks available on check in and one was closed, which meant a bit of wait to be serviced. The rooms are average, but cleanliness and maintenance is sorely lacking, with dirty carpets and...

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Helpful?
Thank Pappil0n
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Mr Pappilon, We have received your comments regarding your last stay in Novotel Orisha Cotonou. We have taken note of your various observations on the room, the bathroom, the restaurant and the reception by the staff. We can assure you that the necessary measures are implemented in order to improve the quality of the services of the hotel. Regardind...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The Novotel Orisha Cotonou is a 4 star hotel enjoying a seaside location in the centre of Cotonou, close to the two major convention and events centres, the Palais du Congres and the CIC. The hotel offers 110 airconditioned rooms, a restaurant, two barsand five conference rooms for meetings and seminars. This 3 star hotel is equally suited to a business trip or a holiday in Cotonou with your partner or family. The hotel also features a private car park, a swimming pool and a tennis court. ... more   less 

Additional Information about Novotel Cotonou Orisha Hotel

Address: 1821 Boulevard de la Marina, Cotonou, Benin
Region: Benin > Littoral Department > Cotonou
Price Range: $195 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cotonou Orisha Hotel 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Novotel Orisha Cotonou Hotel Cotonou
Novotel Cotonou
Cotonou Novotel
Hotel Style:
#4 Luxury Hotel in Cotonou
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Questions & Answers

Questions? Get answers from Novotel Cotonou Orisha Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid, best tip I can give.”
Ronniecrop, 13 Mar 2017 | Read review
“Ask for a room facing the pool area for the view”
Davybert, 26 Oct 2016 | Read review
“In Africa,as far as possible from the lifts”
hjeang, 13 Jun 2016 | Read review
“Ask for rooms with a view to the sea”
chrischi000007, 14 Nov 2015 | Read review
“Room facing the sea on upper floors - Great View”
  • Sunrise
655kimk, 31 Oct 2015 | Read review
5 of 5
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US$135* /night
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Prices are for 1 room, 2 adults
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