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It reminded me of a Spanish holiday hotel in Benidorm. Brunch was served blocking the passage way and we had to take a detour around the hotel to check out. Reminded me of a 'Carry On' film The service seemed superfluous to clients and was...More
The Gran Hotel in the centre of the city is ideally located for easy access to the main plaza, about 21/2 blocks away. There was an atrium where breakfast was served . The coffee was excellent as well as the local fruit, juices and other...More
Stayed here when the American Airlines flight broke down and they paid for the hotel. Now it could be that they were just not used to the number of people checking in and had not checked all the rooms but our room was a dump!...More
Everything is so wrong with this property that I don't know where to start. I can remember few hotels where I've felt so helpless. I encourage everyone not to stay here. It's extremely expensive for what you get. I was staying for 3 nights but...More
Every town in Latin America has a 'Gran' Hotel. I look for them. They are located in the center of downtowns, are built big and first-class, and are invariably a generation out-of-date. Gran Hotel Santa Cruz is a prime example. (plaque in lobby: 'since 1952')...More
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