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No.888 Qianshan Road, Zhengwu District, Hefei 230031 China
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US$72
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Traveller (3)
Room & Suite (22)
Pool & Beach (5)

About

#45 of 1,096 hotels in Hefei
Location
Cleanliness
Service
Value
Somerset Swan Lake Hefei is strategically located in the central of Hefei Cultural District,Each apartment allows you to overlook the beautiful skyline and enjoy serenity of the Swan Lake nearby. 250 stylish and comfortable studio to three bedroom apartment units, each unit has a spacious living and dining areas, a fully equipped kitchen, and state-of-the-art family entertainment system.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Golf course
Indoor play area for children
Valet parking
Wifi
Pool / beach towels
Sauna
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
24-hour security
BBQ facilities
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Sun umbrellas
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Kitchenette
Complimentary toiletries
Safe
Seating area
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Kitchenware
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Room types
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Chinese
9Reviews0Q+A1Room tip
Traveller rating
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Roxy C wrote a review Apr 2019
Salt Lake City, Utah108 contributions30 helpful votes
Five of us wanted a getaway with gardens and A lake. We found our suite modern efficient and roomy. We have a full kitchen and private bedrooms with a decent living room area and dining area. The challenge was we really wanted to go swimming and to get in the hot tub to relax. Both the pool and the hot tub were cold And swim caps were required and charged for to use the pool so we didn’t and it was disappointing as it wasn’t stated in their marketing material. There were five of us and only four bath towels so we asked for another bath towel and report given two hand towels. When we explained the confusion and asked again for a bath towel we were given a set of flat sheets. This is not a miscommunication of English to Chinese because three of us speak Chinese. It’s customer service. The other thing that was quite nice what is the complementary breakfast they didn’t give us which was Quite extensive with a wide variety of Chinese foods consisting of meat eggs Vegetables fruit yogurt espresso juices and much more. Customer service in the dining room was excellent and friendly. We were not allowed to walk in the beautiful garden along Swan Lake as that property belongs to the hotel next-door. For five people to stay in a nice sweet for $138 a night it was worth the price as long as you weren’t counting on going swimming or using a hot tub.
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Date of stay: April 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kurt M wrote a review Jul 2018
Redmond, Washington110 contributions113 helpful votes
My family (wife, 15 & 12 year old daughters) traveled to Hefei to visit my wife’s family. We have been going back to Hefei for the past 25 years but ever since we had children, it has been a challenge to find accommodation that is comfortable for us. When the kids were smaller we could get by, but now they are older it becomes a necessity for everyone to have their own space. Ascott built this beautiful property in Hefei that completely met our needs for the 6 days we were in Hefei. Overall it is a fantastic place with just a few shortcomings. Arrival/check in We arrived Hefei close to midnight and we were lucky to have my wife’s brother pick us up from the airport. The drive takes forever even when there are no cars on the road and when it comes to finding the hotel, it was good to have someone who already drove over to see where it is located. Not the easiest place to find, you have to go through a gate, wind around the building and then arrive at the lobby. Check in was a little problematic – it is now almost 1AM, we are the only people checking in, so it should be pretty quick, but unfortunately it was not. There is a standard set of tasks that need to be accomplished in China (i.e. photocopy passports, fill out paperwork) which cannot be avoided. However we spent a good 20 minutes on the rate I booked and what that rate meant. It came down to the clerk not understanding the booking confirmation which happened to be in English. Ultimately we were charged the correct price which included 4 breakfasts per day and it worked out fine. On a side note the hotel followed up with me after I provided feedback to them which I appreciated. The lobby is somewhat small but nice with sofas and chairs along with a sort of business center with computers at an elevated table. Room We booked a 2 bedroom apartment which is exactly why we stayed at this hotel. Most hotel rooms in China cannot accommodate 4 people and with our kids getting older, we definitely need the space. We were on the 12th floor at the end of the hall. When you walk in there is a small entrance that leads right into the kitchen. There is a microwave, cooktop, oven and washing machine. The kitchen is well stocked with silverware, dishes, cups, glasses and other kitchen implements. There is a table with four chairs for meals as well. The sitting room is just past the kitchen with a sofa, chair and TV. The master bedroom had a queen sized bed with ensuite bathroom, lots of space and tons of storage. The second bedroom had two twin beds, plenty of storage, a little more cramped, and the bathroom was just outside the door. There were TVs in both bedrooms. Another nice touch is all of the places to plug in and they are thoughtfully placed throughout the apartment. We had a view of Swan Lake which was quite nice – in the distance is a mall and larger buildings. The room faced away from the main road to get to the hotel, so it was nice and quiet. Location The hotel is in the Swan Lake area of Hefei – I had never been out this way before, mostly stayed in or near the city center on previous trips. It was good for us as my brother-in-law’s family lived about 5 minutes from there, and there are a couple large malls relatively close by for dining and shopping options. The hotel was also close to Hefei Olympic Stadium where they had soccer training for four mornings during our time in Hefei. The city center is pretty far, about a 20 minute taxi ride, but the Swan Lake area is a calmer and less hectic, but there definitely are less things to do and it can seem a little boring. A word of caution – taxi drivers do not know this hotel as it is relatively new. And you generally will need to go out to the street to get a taxi. My wife had to explain each time to the driver where this place was. Food Four breakfast buffets were included in our rate as we stayed at a 2 bedroom apartment, and I have to say that it was quite good! There is a great deal of variety with both Chinese and Western foods. We particularly liked the meat buns, rice porridge, various fruits and fruit juices, toast, meats and vegetables. You have to get your own coffee via a machine, it was a little challenging as the buttons are labeled in Chinese, but once you figure it out you are set! The eating area is on the 2nd floor and is well laid out with various table configurations (2 people, 4 people, 8 people), it is also very nicely decorated. Pool When our kids were younger a pool was a requirement, but as they get older it is less important. Swimming in China is a different experience – swim caps are required, non-hotel guests using the pool to swim laps, non-hotel swim instructors giving kids swim lessons…it just takes a little bit of fun out of everything. We felt like the lap swimmers expected the use of the pool, so we stayed to the side and ultimately left early and didn’t go back down. The facility is quite nice and it is well maintained. Billiards There is a billiards room available for rent, I think it was RMB80 per hour. My parents-in-law came by to visit a couple of times and they really like to play! It was a good way to pass a couple hours and once again, the room and the table are in good shape. Check out Much simpler than the check in, we verified all the charges and everything matched up with what we expected. If paying with foreign credit card, ask to pay in RMB and not in USD – credit card exchange rate is much better than the hotel. Overall Based on our experience with this hotel, I would be more than happy to return to stay once again. This is a very nice, well-appointed hotel which worked very well for my family. I would highly recommend staying here!
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Date of stay: July 2018
Location
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GlobalPassion wrote a review Jun 2018
Shanghai Region, China234 contributions215 helpful votes
So much good to say about this hotel. The design of the rooms from style to practical service is amazing. We were very impressed by the storage options in the rooms. (It was fantastic for us as we had significant belongings with us). We had 5 pieces of luggage and we were able to store them out of sight. This hotel should win an award for the room designs alone. Sleep Quality was truly amazing. The bed was so dreamy, I looked forward to it every night. The kitchen had everything we needed to make a meal. The giant plus at this property is that there is a washer/dryer in the unit, so we were able to wash our clothes quite frequently. The staff here is so helpful and kind. Bob speaks excellent english and helped us whenever we had an issue come up. It was good to have such excellent english speakers. The female staff was great too, as were the housekeeping staff. I was sad for this brand when we were staying in our lovely hotel apartment and the sofa was already stained. This should not happen! The housekeeping staff can see that the sofa is soiled. It matters to international customers. I don't want to stay in a room where the dirt of former clients is still remaining. Once we brought this to their attention, they provided an excellent solution, and came and removed the pillows, washed them and replaced them within the day. I believe the head of housekeeping was embarrassed by us pointing it out, but it is time to grow up, China. Take care of your carpets and your lovely furniture. The big downside of this hotel is that it is still unknown and the local taxi drivers don't know where it is. This will be solved in time, but if you want a relaxing, calm place, this is exactly the setting. Very often we bought a burger next door and took our dinner out and ate by the pond, watching the men hoping to catch a fish. The other downside, and I hope this will be solved in time too, is that there is a small quick shop next door, and a burger place (with great burgers!) next-door. But the big mall within walking distance is almost empty. Breakfast was okay, but not exceptional enough sometimes to even want to go to breakfast. I am sure it is great for Chinese patrons, but not much was available for the international guests. The omelette makers need to know how to make them better, and the servers seem to be easily overwhelmed, although very friendly. They couldn't seem to keep up with refilling the milk at the coffee/tea table, or many of the other offerings.
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Date of stay: June 2018
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Even rooms seem to overlook the little lake
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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muhilan1_p wrote a review Sep 2017
1 contribution
Rooms with Nice Lake view, Good Chinese cum western breakfast, Very good hospitality by the Staff members. Kitchen is fully loaded with all necessary utensils and equipment. A very good place to stay in Hefei. They have got a very good Swimming pool and Gymnasium. Has supermarkets and Malls nearby.
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Review collected in partnership with this hotel
Date of stay: September 2017
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Responded 30 Sep 2017
Dear muhilan1_p, Warmest greeting from Somerset Swan Lake Hefei. We are delighted to hear you had a comfortable stay.Thank you for your kind words and wonderful comment.It is truly a pleasure to read such compliments with regard to your recent stay. Appreciate for your recommendation and wish you all the best. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
139zhenz wrote a review Sep 2017
Huangshan, China1 contribution
Excellent experience, nice stuff treat me as a family. Room is very clean and tidy with a beautiful city view.A wonderful swimming pool and as well as the little cinema. Breakfast is ok, the pork sausage is recommended.
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Review collected in partnership with this hotel
Date of stay: August 2017
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Responded 30 Sep 2017
Dear 139zhenz, Warmest greeting from Somerset Swan Lake Hefei, Thank you very much to share your positive comments.We are delighted to hear you had a comfortable stay.It is truly a pleasure to read such compliments.I will definitely share your compliment to my operations team. Appreciate for your recommendation and wish you all the best. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Small_BuG_123 wrote a review Jul 2017
Jiangsu, China118 contributions99 helpful votes
This hotel is new and next to their new development of Baili center, no coffee shop, no restaurant surrounding.. a bit difficult at the moment for the taxi driver to enter the hotel. The hotel hardwares are good such as shower, bed comfortable, sound proof, and convenience of wifi is fast. The front desk services is great!! they have a very well train and courtesy services. They can even contact to post the invoices while i have forgotten when check out.
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Date of stay: July 2017
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Responded 6 Aug 2017
Dear Small_BuG_123, Warm greeting from Somerset Swan Lake Hefei! Thank you very much for share your positive comments, We are delighted to hear you had a comfortable stay.It is truly a pleasure to read such compliments. We will share with the entire team. The taxi you mentioned in the comments, we will work hence to improve it, the surrounding facilities are getting better erevery day. Appreciate for your recommendation and look forward to welcoming you back soon, Best Regards, Peter PAN
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$75 - US$79 (Based on Average Rates for a Standard Room)
LOCATION
ChinaAnhuiHefei
NUMBER OF ROOMS
250
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Frequently Asked Questions about Somerset Swan Lake Hefei
Which popular attractions are close to Somerset Swan Lake Hefei?
Nearby attractions include Bao Zheng's Ancestral House of Anhui (7.1 km), Former Residence of Li Hongzhang (7.9 km), and Hefei Botanical Garden (7.6 km).
What are some of the property amenities at Somerset Swan Lake Hefei?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Somerset Swan Lake Hefei?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Somerset Swan Lake Hefei?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Somerset Swan Lake Hefei?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Somerset Swan Lake Hefei?
Conveniently located restaurants include Bitburger Beer Hall, LuZhou TaiTai (SuZhou Road), and TongQingLou (HeFei HuaYuan Hotel).
Are there opportunities to exercise at Somerset Swan Lake Hefei?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Somerset Swan Lake Hefei have an airport shuttle?
Yes, Somerset Swan Lake Hefei offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Somerset Swan Lake Hefei have airport transportation?
Yes, Somerset Swan Lake Hefei offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Somerset Swan Lake Hefei?
Yes, dry cleaning and laundry service are offered to guests.