I travel a lot in China for work and almost always stay at Hilton properties. I wasn't expecting much from the Hefei Hilton, but I have to say it is probably one of the nicest Hilton's I have stayed at in China with regard to service and little extras such as HHonors wifi that doesn't constantly drop and have to be re-logged into. I arrived a bit late on a Thursday night and one of the sales managers, Daisy, took me straight up to the executive floor to check-in as there was a large group in front of me. At the time she had no idea I am a Diamond member. I found the entire staff there extremely friendly and easy to deal with. I have seen some other reviews saying their English level was not up to par, but I wholeheartedly disagree. Furthermore, the executive lounge breakfast had a chef you could see frying up eggs and omelettes, etc. which was a nice touch. They had quite a well-decorated bar on the 3rd floor, I believe, called SoHo. Too bad no one was there, because it looked quite nice! Just a suggestion: If you only have one customer, maybe ask them what music they would like to listen to. I was pleasantly surprised by the staff, the hotel and rooms, and the location. Really made my stay in Hefei a bit more relaxing amidst the hustle and bustle of work. I have stayed at Hilton's in larger cities such as Shanghai and Guangzhou that aren't even as nice as the Hefei. Well done, Hefei Hilton.…
Once again, a standard "high class" hotel re-branded and managed by Hilton. I had so many standard hotels like this in China and I'm not happy to this situation. Nothing special for Hilton accommodation. No good.
The hotel staff is very friendly and helpful during my stay. The room is large, quiet and clean. The hotel locates near Hefei railway station and very close to subway. In my point of view, Hilton Hefei is one of the best Hilton hotels in China.
Room is clean and quiet, and staffs are friendly and professional. Travel around the city is very convenient since the subway station is next door. More importantly, the breakfast is fantastic! So many choices make me feel I can stay there for the whole morning if I had time.
Hilton Hefei is the best hilton hotel I ever stay. location is good, located at subway station. Reception, room facility, executive lounge, food, gym, everything is great. thanks for their good service.
For those with a bit of China experience, it will be a "yeah, right" situation. For those, who have just arrived, it will not be what you expect, which is in no way meant negatively. I actually just spoke to a hospitality pro and he concurred that all the large hotel chains sacrifice their SOP to cater to the local clientele - and the Hefei Hilton really stood out. Great things: staff was really nice (hi Alina) and helpful but English level not quite there - I can see problems if you dont know Chinese. Thats probably because anyone with a decent English level leaves a third or fourth tier city like Hefei for a better life in Beijing or Shanghai. Breakfast in the lounge was fantastic. The bacon was a little undercooked and they kept running out of tabasco but they really had everything there that was necessary for a great start to a great day. Gym and pool were nice and well maintained. Things not that great: the coffee was not very good and the happy hour spread paled in comparison to the breakfast. The general atmosphere in and around the hotel was not international at all, which is nothing to be expected in Hefei. But, be aware, that as a non Chinese speaking person you may have problems socializing. Lastly, there were tons of kids in lounge. That in itself, I do not have issues with, but if you compare with other lounges in Chinese Hiltons this one really stood out. Anyhow, be prepared to have a Chinese Hilton experience at this property then you will have a great time.…
Went to Hefei for two days work and stayed, as always in Hefei, at the Hilton. The hotel and staff delivered as always. Front desk very helpful, room quality clean and efficient check in and out. Only wish that the hotel was located in a bit more central part of the city (not that it is in the suburbs). I will surely return next time in Hefei.
First of all, the location of hotel is great, next to subway entrance. It is convenient to travel among the city. Next, the decoration of hotel is great and scented. I really enjoyed it. Thirdly, I enjoyed the gym and swimming facilities there. I could relax myself. Besides that, there are couple of high-end jewelry shop and tea shop inside. Overall, I enjoyed my stay there, but I did hope that free guest laundry could be provided. I highly recommended this place!
Firstly, the staff are great - I can’t fault the hospitality. The good things: good size gym and range of equipment, nice lounge with good selection of food including number of calories (which is the first place I have seen this. I don’t really drink but the drinks selection looked good. Quick turnaround laundry is helpful. Rooms clean and to a decent standard and not long to wait when using lifts. Good air con. The not so good - no air con in the gym and for some reason the windows were open when it is 30+ outside, some of the sauna facilities were closed so could not comment. Fridge is not a very cold temperature even when on the highest setting. There is not a decent convenience store close, the nearest is about a 15 min walk each way on the other side of the road and the selection is not great. I ordered breakfast to my room and they would not give me a selection of fruit for some reason - although I’m sure this would be entirely possible if I went to the restaurant. Now the very bad - the water in the shower and taps smelt absolutely rotten, not like drains more like dirty stagnant water - it was a concern but given I was staying for one night and I imagine all rooms use the same system i just decided to grin and bear it. Would I stay here again? Unsure, possibly as it is quite close to the train station. The negatives (apart from the water) are more just inconveniences than anything. …
My friend and I visited Hefei during this May holiday. We chose to stay at Hilton Hefei because the location is very convenient. It is located next to the metro No.1 Changhuai station. Easy to get to the famous Bao Gong Garden, around 4 stops by the metro. We stay at a executive room with city view, by the way the sun set view is good, we had access to executive lounge on the 24 floor. It provided breakfast, afternoon tea and happy hour for executive room guest. The hotel have several restaurants, we had breakfast in the all day dinning, the breakfast have many choices but it was very crowded during the May Day holidays. We also tried Chinese restaurant on the ground floor, it served different kinds of Chinese dishes like Sichuan style,Cantonese and local flavor too. We had a pleasant stay.…
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