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Sheraton Shantou Hotel

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Block 11 Loguang Century Mansion, Shantou 515011 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (208)
Room & Suite (57)
Dining (22)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Shantou Hotel
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 236 hotels in Shantou
Location
Cleanliness
Service
Value
Located in business center, the Sheraton Shantou Hotel (Shantou Longguang Xilaideng Jiudian) features convenient transportation to the Convention and Exhibition Center, the greenbelt zones of People’s Square and Times Square.Rooms at this hotel are all outfitted with standard amenities and include mini bars, in-room safes and satellite TVs. The on-site restaurant serves an assortment of delicacies of Chinese and Western palate.Modern meeting facilities in the hotel include conference hall and business center offering a variety of services. For recreation, guests can enjoy steams in the sauna, work out in the gym or dip into the pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids club
Business Centre with Internet Access
Conference facilities
Valet parking
Wifi
Hot bath
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Massage
Salon
Steam room
Baggage storage
Concierge
Newspaper
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Chinese
Hotel links
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223Reviews9Q+A25Room tips
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Popular mentions
Marc_from_China wrote a review Mar 2021
Beijing, China297 contributions161 helpful votes
Extremely nice staff: from housekeeping to technicians (I needed some help with how to switch on certain lamps), all of them where exceptionally nice people, thanks again! The room was what you could expect from Sheraton. Food was below average, especially at breakfast (industrial and tasteless bread and pastries, no egg station).
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
2 Helpful votes
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mMikeHuang wrote a review Jul 2020
26 contributions12 helpful votes
Stayed here for couple of nights with friends for a long weekend trip in Shantou. Ms Qi from Royalty team contacted me by phone before arrival and arranged everything and set me up with the room that I preferred. It's a Sheraton but quality of the build from public area to room are in better quality and condition than most of the Sheratons I have been in. The service is also impeccably from house keeping to concierge, way beyond what you can ask for in a Sheraton. There are also downsides, the outdoor swimming pool looks it's more designed for work out then relax, no music no bar, a bit waste of the weather and pool. The towels also show their age and need some replacement. Overall great stay and exceeded expectation.
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Date of stay: July 2020Trip type: Travelled with friends
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Response from Huang Silvia, 其他 at Sheraton Shantou Hotel
Responded 29 Jul 2020
Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the old towel. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.
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Jannnq wrote a review Nov 2019
New York City, New York7 contributions13 helpful votes
We had a fabulous stay at Sheraton Shantou. My request for a room near to the elevator was met, and the Club staff were competent and very personable. I want to personally thank Cheer Li and Molly from the Club. They went above and beyond to address my questions and gave me helpful insights. Overall, my dad, brother and I had a great stay. We will come back again, and will definitely recommend the hotel to anyone visiting Shantou.
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Date of stay: November 2019Trip type: Travelled with family
1 Helpful vote
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Response from Silvia3617, 經理 at Sheraton Shantou Hotel
Responded 2 Jan 2020
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
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Ser1980 wrote a review Oct 2019
Tokyo, Japan138 contributions21 helpful votes
The room is spacious. With sufficient amenities. However, as commented by many reviewers the rooms are a bit dark. There isnt any full length mirror in our rooms this is not a major concern for me. But for the ladies maybe it's 1 cons. We had 1 day of hotel buffet breakfast. Which is fabulous. The range and quality is good. Around the area there is 1 big mall call Suning Mall which is about 5mins walk. Lots of food options but nothing captures our eyes so did not try any of them. Convenience store is abit further.. you can ask the concierge for direction. it's about 10mins walk from the hotel. Price wise definitely not the cheapest but since i'm traveling with elderly I do feel that i need a hotel that i'm more comfortable with and i know where their standard is.
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Date of stay: October 2019
Rooms
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David L wrote a review Sep 2019
Sydney, Australia402 contributions187 helpful votes
Cannot find any fault with all hard wares-room, amenities and the club lounge. However, calibre of staff which is a common challenge in China is evident in multiple areas-service and kitchen staff in the cafe during breakfast area and to a lesser extent, club lounge staff.
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Date of stay: September 2019
Cleanliness
Service
Sleep Quality
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Response from Silvia3617, 經理 at Sheraton Shantou Hotel
Responded 9 Sep 2019
Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.
Read more
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PRICE RANGE
US$84 - US$134 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangdongShantou
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Frequently Asked Questions about Sheraton Shantou Hotel
Which popular attractions are close to Sheraton Shantou Hotel?
Nearby attractions include ZhongGuo MeiShuJia XieHui YueDong ZhanLan ZhongXin (0.9 km).
What are some of the property amenities at Sheraton Shantou Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sheraton Shantou Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Shantou Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Shantou Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sheraton Shantou Hotel?
Conveniently located restaurants include You Dao Li Coffee, DongHai Restaurant, and Ai Xi GanMian (HaiBin Road).
Are there opportunities to exercise at Sheraton Shantou Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Shantou Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Shantou Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Shantou Hotel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Sheraton Shantou Hotel?
Many travellers enjoy visiting Chaozhou Congxi Ancestral Hall (14.0 km), Hong's Family Temple (9.8 km), and Chen Xu'nian Ancestral Hall (14.2 km).