Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Futian Shangri-La, Shenzhen, is conveniently located in the Futian Central Business District and is just a stone's-throw away from landmarks such as the Shenzhen Convention and Exhibition Centre, Ping An Finance Centre, Shenzhen Stock Exchange and Shenzhen COCO Park, which are just 5-minute away from Futian Station by walk and 14 minutes away from Hong Kong West Kowloon Station by high-speed railway, respectively, provide direct connections to main attractions in the city via 5 Metro lines.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Futian Shangri-La, Shenzhen garners praise for its comprehensive amenities, which include a well-appointed gym, spa, and various dining options, all located in a central spot that facilitates easy access to public transport. While many guests commend the hotel for its value and clean, luxurious atmosphere complete with live music in the lobby, some find the executive lounge crowded and the rooms a touch dated.
The staff's professionalism and friendliness are often highlighted, although occasional service hiccups have been noted.
Location
Convenient
Atmosphere
Luxurious
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Friendly
Amenities
Comprehensive
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The hotel is super convenient. It takes 14 minutes to take the high-speed rail from Hong Kong to Futian Station. There are many large shopping malls and attractions nearby. . When you enter the hotel lobby, you can already feel the grandeur. Check into the deluxe room with a view of the hotel. The environment is more spacious and comfortable than expected. The large floor-to-ceiling glass in the room allows you to enjoy the open view of Shenzhen city. The hotel also pays great attention to details and has a variety of pillows to choose from. The shower space is mind-blowingly large and features L'Occitane toiletries. . There are many facilities in the hotel, including Shangri-La Chi Spa, fitness center, indoor heated swimming pool, children's play area, and outdoor children's high truck park. . There are many restaurants to choose from, including Fresh Coffee, Xiangyuan, Lobby Lounge, and Xiangfang where you can taste local and international cuisine. The room also provides 24-hour room meal service. The Horizon Club breakfast buffet is of high quality, with many choices and delicious food. . The happiest thing is the service attitude of the hotel staff, which is worthy of praise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
During my stay, Horizon club/ Front desk manager Louis and Edward helped a lot in room arrangement, as well as professional service in terms of food and beverage, especially at the peak hours (breakfast and evening cocktail). Yuki showed Shangri-la's passion and friendliness by offering small mooncakes when my friend and I were exploring the mooncake promotion leaflets. Besides, as I spent several hours in the Horizon Club, I could fairly say that Horizon club's staff are just impressive, while Dianna, Anna and Wing were non-stop collecting empty dishes with intoxicating smile. In addition, Horizon Club's chef, Jolin made my stay memorable no just by offering delicious food, but also by her friendly smile and communication. Another chef, 吳少區 also worth mention as he offered fried eggs, with limited food and resources at the end of cocktail hour, with his exquisite cooking skills, which is tasty, and undoubtedly enhanced our experience with Shangri-la. To conclude, I would say the Horizon club is well managed by Louis, Edward and Yuki, successfully offered another home for visitors, which is a irresistible temptation to me to come back in the near future.
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Date of stay: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Great view from hotel as it overlooks a huge park and the local government office sets a nice backdrop. I like that the location is quiet, even on weekends, which gives me the peaceful rest I was looking for but without compromising on convenience. Breakfast spread at the hotel is slightly inferior as compared to other Shangri-Las I've stayed at in the past in other parts of Asia. On its own, the breakfast is good. Service wise, the staff are always busy because there is always a crowd whenever I'm not in my room e.g. during breakfast, check in, check out, when I'm leaving to go sightseeing, when I'm back for the day, etc. so that hinders the fast and attentive service for me. I do like their attention to details to facilitate an enjoyable stay - there's even a map of jogging routes around the vicinity on a lanyard. Definitely scoring well in the top right quadrant of the Kano model.
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Date of stay: June 2024
Value
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Location
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Futian Shangri-La is located in CBD Shenzhen, location is good and overall hotel experience is acceptable. It’s not a super standard but okay, rooms are average standard and not a feel like 5 star standard. I booked luxury executive room with executive club lounge facilities, executive lounge experience was disappointing and it was over crowded and had to sit somewhere else instead of lounge, I was thinking if they can’t accommodate people then why they over booked ? Well, it’s not a top or super hotel, nor a bad choice. Overall it’s a so so hotel compare to choices are available around in same area.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
noticed that a cleaning towel was left over my belongings after turndown service. While I understand that oversights can happen, it was concerning to find a used towel placed on my personal items.
2) I was surprised when we requested a back support pillow at the club lounge and were informed that the pillow was actually a seating pad from another guest, and that it might not be available for us. I suggest considering stocking some back support pillows for guests’ comfort, rather than providing that response. The chairs in the club lounge are not user-friendly without proper back support. General Manager, I encourage you to experience this yourself.
Compliments:
- Chief Concierge: He handled my delivery issue very well on November 17, going the extra mile to assist me.
- Club Lounge Staff (Lulu):She understood guest expectations and responded professionally.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is well managed and suitable for all kinds of activities including business, solo or family reunion. The hotel is located within walking distance to Futian high speed railway station. Hotel staffs are very friendly and always ready to help. Even they might not be able to solve the problem, they can always guide you to find the right person to solve it. Daily housekeeping staffs are working diligently to keep your room clean and comfortable. Restaurants offer great selection of foods at high quality. Fitness center and swimming pool are fantastic for doing workouts. We’d like to thank Ms. Ma Erxia for her excellent job and Mr. Rock Chen.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at the Futuna Shangri La in June 2023. The hotel was conveniently located right outside the Futian rail station, which was great for travelers arriving via train. The check in experience was pleasant, in a beautiful and decadent lobby. The front desk did not lead us up to our room, nor did anyone help us with our three large bags. Our room was on the 26th floor, which provided sweeping views of Shenzhen from our room. The room itself was spacious but dated, especially the bathroom. The bathroom was lacking some of the amenities expected at a 5 star resort, and the mirrors had some marks on them. However, the real showstopper was the breakfast. At only 20 USD pp, the breakfast buffet consisted of both Cantonese and Western selections, including a build your own congee station and fresh wonton noodle soup station, as well as dim sum and others as well. For the western options, there were fresh pastries, breads, meats and cheeses. There was also an extensive fruit selection. Overall, I enjoyed my one night stay at Futian Shangri La, and it was an overall enjoyable experience.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My second visit here. Hotel was good, very clean. Housekeeping is persistent about getting into room every day despite Do Not Disturb. Concierge is excellent. Good neighborhood, close to train stations. Breakfast is excellent. Dinner buffet is overpriced unless you like seafood. Not a lot of western choices on the dinner buffet. Executive club is good.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I checked into Shangri-La Hotel Shenzhen on August 5, 2022, and stayed there for three days. My room number is 3102. My name is GUO Since I checked in at 11 o 'clock in the evening, the gym of the hotel has been closed, but I have to exercise every day for personal reasons, so I asked Coco that I need to use the gym for an hour. At that time, Ms. Coco quickly helped me apply for admission to the gym and informed the person in charge of the gym to take me to the gym. Allen Liu, patiently guided me through the treadmill functions and provided me with cold mineral water and a towel. I was very moved. Allow me to commend the Coco with Allen.
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Date of stay: August 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Choose the direction of the convention center and the view will be very nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Performance in all aspects is 100 points. The hotel service is excellent. The room was kept very tidy. The bathroom is very large and well maintained, with brand new marble walls. It's just that the decoration and furnishings of the room are a bit old, the lights are dim, and the carpet is a bit worn, but the rest is very good overall. In particular, the hotel service is excellent. The employees in all departments are very enthusiastic and courteous, and the service is absolutely meticulous. Suite guests can use the VIP Room of the Zunrong Pavilion on the 37th floor. The environment is very large, very comfortable and the scenery is very beautiful. The hotel's location is very advantageous. There is Liancheng underground street nearby that connects to various shopping malls. It is located between the Shopping Park Station and the Convention and Exhibition Center Station. The transportation is very convenient. It only takes a few minutes' walk to reach the Ping An Financial Center shopping park. If you want to choose a hotel with good service, cleanliness, convenience and comfort, Futian Shangri-La is the best choice.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kuala Lumpur, Malaysia36 contributions4 helpful votes
Hi Cindy, taxis are easily available from your hotel, but I do not know the distance of Luohu mall.
China Visa can be obtained but they have long queues, so it's better to obtain it before hand.
Enjoy your stay,
Stanley
Dear Rosli,
Thank you for your enquiry on TripAdvisor and we are so glad that you are considering to choose Futian Shangri-La for your next visit in Shenzhen.
Given that you have 5 family members traveling together, two options are considered for you and your families:
Option 1:
We would like to recommend our Connecting Room for your consideration. This room is connected with one Deluxe Room (king bed) and one Deluxe Room (twin bed). And one complimentary extra bed will be provided upon your request.
The price for the Connecting Room is RMB 2,776 + 15% surcharge per room per night (Room only) and RMB 3,256 + 15% surcharge per room per night with daily breakfast for four persons. For the additional breakfast, your child aged at eight years old will be entitled to 50% discount (after discount is RMB 78), while kids aged above 11 years old will be charged at RMB 120 / person.
Option 2:
We also suggest another Connecting Suite which is connected with an Executive Suite (king bed) and a Deluxe room (twin bed). And also one complimentary extra bed will be offered.
The price for this Connecting Suite is RMB 5,216 per room night+15% surcharge with daily breakfast for four persons and complimentary access to our Horizon Club Lounge for the two guests stay in the Suite. For the additional breakfast, your child aged at eight years old will be entitled to 50% discount (after discount is RMB 78).
For hotel's location and facilities, please refer to the following:
Futian Shangri-La, Shenzhen is located in the heart of Shenzhen, the central district of Futian. It is near Shenzhen Convention and Exhibition Center, Central Walk and Coco Park and surrounded by shopping malls, bars, cinemas and supermarkets. Close to Lotus Mountain and only a 20-minute drive to local attractions, such as the Window of the World, Splendid China, Happy Valley and OTC Loft, it is conveniently located near Shenzhen Airport and Hong Kong. The 40-storey luxury hotel houses 548 guestrooms and 53 serviced apartments offering impressive city and park views. Its six food and beverage outlets feature an excellent variety of gastronomic experiences. Particularly, all-day dining Café Zen serves tantalising international favourites, while Shang Garden delights palates with authentic Huaiyang flavours. It has the city’s most extensive fitness centre, generously equipped with a gym, indoor swimming pool and outdoor tennis courts. Meanwhile, CHI, The Spa at Shangri-La is a sanctuary for revitalising the body and soothing the mind.
Should you need any other assistance please just let us know!
Look forward to seeing you next week and wish you and your families a wonderful trip in Shenzhen.
Yours sincerely,
Jonathan Reynolds.
Resident Manager
There are more places to choose from in the Shenzhen area.
PRICE RANGE
S$173 - S$232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
futian shangri-la shenzhen hotel shenzhen
LOCATION
ChinaGuangdongShenzhenHuanggang Port
NUMBER OF ROOMS
528
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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