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Futian Shangri-La Shenzhen

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#14 of 2,724 Hotels in Shenzhen
Certificate of Excellence
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Futian Shangri-La Shenzhen
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844 Reviews from our TripAdvisor Community

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Showing 356: English reviews
Singapore
Reviewed 1 January 2017

the shang experience is being worse and worse. when i called to ask for an international newspaper, i was told that there was only one copy of the wsj in the hotel and i could go to the lobby to read it. when i called to ask for help to reserve a table at am external restaurant, i was told...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank objectiveSingapore
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear objectiveSingapore, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We are truly sorry to read about your experience and please accept my sincere apologies for not living up to our high level of standards promised and I hope that you will look us up again on your next trip to Shenzhen, so we can regain the trust...

Hong Kong, China
Reviewed 24 December 2016

Although it is a business hotel, it is an enjoyable hotel as leisure traveller as well. I visited this hotel almost every month as business traveller. The hotel is in great location of the city center thats why it is good to position as business hotel. The room is new and luxury. I particular love the smell of the featured...

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Helpful?
Thank AngusHHK
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear LifeSnap, Thank you for coming back to Futian Shangri-La, Shenzhen again and for taking the time to post your comments. I am thrilled to read that you enjoyed your each stay with us and we appreciate your compliments on our location, room and Shangri-La Essence. We certainly believe that you will continue to receive the exceptional service on your...

Atlanta, Georgia
Reviewed 22 December 2016

One of the best hotel I have ever stayed over the last 5 years. Excellent staff and facilities. They treat their regular guests with exception services and special treatment. They do made your stay like home away from home. Their VIP lounge is the best among other VIP lounge you will experienced. The Horizon Club manager Tiffany is great with...

Review collected in partnership with shangri-la.com
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Helpful?
Thank cloo1005
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear cloo1005, Thank you for always choosing to stay at Futian Shangri-La, Shenzhen as your home away from home and for taking the time to share your experience at our hotel. We very much appreciate that you address each colleague by name and we are certainly very proud of them and have shared your compliments with them for which they...

Shanghai, China
Reviewed 20 December 2016

I came back here after longer time, since not coming on businesses trips to SHENZHEN anymore. It is still the same great and comfortable place with excellent service and very good rooms. I remembered they have a relationship with Xili Golf Club (I prefer in SHENZHEN) so could book from the hotel to play there... my stay was just a...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Ralf M
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Ralf M, Thank you for your continued support of Futian Shangri-La, Shenzhen. As our valued guest, we really appreciate your compliments. As you have mentioned, we have a partnership with Xili Golf Club and hotel guests can book through our Concierge team directly to enjoy access to this prestigious golf course here in Shenzhen. Thank you once again for...

Chattanooga, Tennessee
Reviewed 18 December 2016

I am frequent traveler to China and this hotel is my favorite. I always book an executive room to have access to the breakfast and lounge. The breakfast and upstairs lounge are as good as it gets. I would recommend this hotel to anyone.

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Helpful?
Thank TravelStayRepeat
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear TravelStayRepeat, Thank you for coming back to Futian Shangri-La, Shenzhen again and for being a loyal supporter of the brand and our hotel in particular. We very much appreciate your recognition of our Horizon Club and we are all looking forward to welcoming you back at Futian Shangri-La in the near future. With best regards, Rudolf Gimmi Hotel Manager

Shanghai
Reviewed 3 December 2016 via mobile

Narrow aisle, obsolete and unwieldy facilities, illogical construction, broken power switch button, unfriendly staff's manner, very thin and light quilt for deep winter season, unprofessional problem solving skills.

Review collected in partnership with 单个酒店
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Helpful?
1Thank edmundc892
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear edmundc892, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. I am so sorry to read your comments about our facilities and service quality. We have taken note of your comments and shared them with the related departments for further investigation and corrective actions. Regarding the quilt issue, please note that there is a spare blanket at the...

Xi'an, China
Reviewed 28 November 2016

Excellent Hotel and service.;;;probably the best in Futian area .;;;poeple are nice , service is fast , poeple help you with all your needs.;;;i can actually say that i feel home when i am in Futian Shangrila

Review collected in partnership with shangri-la.com
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Helpful?
Thank michel9992016
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear michel9992016, Thank you for your tremendous support extended to Futian Shangri-La, Shenzhen. I am thrilled to read that you enjoyed the service provided and felt at home when were staying with us. We are very much looking forward to be at your service again. Yours sincerely, Rudolf Gimmi Hotel Manager

Leuven
Reviewed 22 November 2016

Nice lobby and building but my room wasn't really that spotless, as a non-smoking room it clearly also had a tobacco smell; the room service food was very average, the smoked salmon sandwich was fast-food style on very thick industrial bread without any refinement; quality of the salmon was also questionable; so all in all not what I'm used to...

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Helpful?
Thank Odilon
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Odilon, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. I was very sorry to read of your concern regarding our room smell and food quality, and we are looking into the case with related departments since the room and food are the key to a pleasant experience for each of our valued guests, therefore we are truly...

Prospect, Kentucky
Reviewed 21 November 2016

I'll break it down for you: smiling faces, pampered, great food, heavenly bed, the 37th floor, a view of the Ping Am building, shopping at CoCo Park... all of the amenities you'd want in a great location. I'd recommend it as a value and experience proposition!

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Helpful?
Thank Emmett P
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Emmett P, Thank you for your time on sharing your experience at Futian Shangri-La, Shenzhen. Your generous comments will be delivered to our team. We are all looking forward to welcoming you back at your home away from home again in the near future! Yours sincerely, Rudolf Gimmi Hotel Manager

Shenzhen, China
Reviewed 21 November 2016

The Shangri La in Futian District of Shenzhen is an outstanding hotel with all of it's amenities! Tiffany, Rudy and Troy are but three of the great people making my experience. Subscribe to the Horizon Club! Tiffany makes me feel like it's a home away from home.

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Helpful?
Thank Chris K
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Chris K, Thank you for such a lovely post. We are thrilled to read that our team made you a memorable stay here. Needless to say, Tiffany and and Troy are delighted that their service was highlighted. We are all very much looking forward to welcoming you back and to offering you more “WOW” days again! Yours sincerely, Rudolf...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is steps away from the newly opened Futian Station, which is the largest underground station in Asia, and the second largest in the world, also is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 

Additional Information about Futian Shangri-La Shenzhen

Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Huanggang Port
Price Range: $210 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen
Hotel Style:
#6 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#10 Spa Hotel in Shenzhen
#14 Luxury Hotel in Shenzhen
#50 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Futian Shangri-La Shenzhen staff and other travellers.
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Questions? Get answers from Futian Shangri-La Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an end room with sweeping panaromanic views of the city.”
 of 5 bubbles 682BillB, 24 Jan 2017 | Read review
“The upgrade to Horizon Club is well worth the charge. Study the amenities you receive.”
 of 5 bubbles gerrygagnon, 16 Jan 2017 | Read review
“View the Ping Am building”
 of 5 bubbles A2246WMchrisk, 21 Nov 2016 | Read review
“Choose a Horizon Club room for the best views, food, beverage, and service!”
 of 5 bubbles L2279FGjm, 12 Sep 2016 | Read review
“If you booked Club Floor, go directly to 37/F for check in. Do not check in at reception.”
 of 5 bubbles locsyk, 8 Sep 2016 | Read review
5 of 5