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JW Marriott Hotel Shenzhen

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#19 of 2,667 Hotels in Shenzhen
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663 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Shenzhen
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Showing 361: English reviews
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 June 2012

The hotel is fantastic, the staff are incredibly helpful, the room was superb, the bath was big, the wetroom and rainforest showerhead was so good I didn't want to get out of it... I could go on! I don't like to gush too much (!) but it was great. The location is a bit far away from downtown Shenzhen but... More 

Helpful?
Thank B1lly2
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear B1lly2, Thanks for your great review! Hope that rainforest shower head didn't make you late for your meetings! Plus, with a TV in the bathroom it's a little too easy to spend all day in there! We're really glad you liked your room and the hotel's facilities! We're so pleased to hear that you will be returning to stay... More 

Marina del Rey, California
Level Contributor
87 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 June 2012

The staff at this hotel bent over backwards to make sure we had everything we wanted. A beautifully appointed hotel not too far from the subway, our room was huge and extremely comfortable. The Executive lounge had some unusual food offerings, but was comfortable and the staff was polite. Word of advice: If it's raining and you need to get... More 

Helpful?
Thank TravelingProducer
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hey TravelingProducer, Thanks for your great review! Your comfort and enjoyment are our staff's utmost priority. I hope that they were able to provide everything you required while staying in our hotel. We hope that our rooms can make you feel right at home. Our menu on the executive floor changes every few days, we are always trying bring fantastic... More 

Singapore
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 May 2012

I stay at the Marriott whenever I can, and I have stayed at many around the world and this has got to be one of nicest Marriott (city) hotels I've stayed at (excluding the resort types!) The service was great, and as usual you get a good night's sleep in one of the most comfortable beds ever. The bathroom was... More 

Helpful?
Thank Abekin
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hey Abekin! Thanks for your lovely comments! We really value your loyalty to Marriott. We're honoured that you would hold us in such high regard! It's great to hear that your room met your expectations and that you had a great night sleep! At the JW Marriott Shenzhen we want to make sure all the details are taken care of!... More 

Atlanta, Georgia
Level Contributor
187 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 23 May 2012

Most JW Marriott proerties in China are relatively new, top tier properties, and this JW property in Shenzhen does not disappoint. It is stylish, well appointed, and has excellent staff. The rooms are great, and the concierge lounge is wonderful. The location is not center of the city, but taxis are abundant and cheap in China. The neighboorhood is a... More 

Helpful?
Thank AtlantaRes
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear AtlantaRes, Thanks so much for your feedback. We really appreciate your wonderful comments and are so pleased you have made us your hotel of choice in Shenzhen. Our hotel opened in 2009 and has since maintained a very fresh and modern feel, while still providing the quality service you would expect from a JW Marriott hotel. Our location in... More 

Seattle, Washington
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 May 2012

The front desk, staff at the top floor lounge, and concierge make this hotel. They were able to point me away from the standard tourist destinations and helped me find the slightly more local and authentic version from a day-spa not in the guide books to the right ferry to take to Hong Kong. The room was great and the... More 

Helpful?
Thank Calsee
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hey Calsee! Thanks for your great review of our hotel! Our staff make it a personal responsibility to know the area surrounding our hotel so they can provide you with the help you need. Be it a spa, a shopping destination or a great place to eat, the hotel's locale is something all of our staff are familiar with. This... More 

Hudson, Massachusetts
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 12 May 2012

JW Marriott in Shenzen is that rare find in Southern China... a 5 star property with service and amenities on par with similar Hong Kong hotels. The hotel is located in the Cyber Park area of Shenzen which is about 15 minutes by taxi from the main rail station. The hotel seems relatively new - very clean and modern design.... More 

Helpful?
Thank JDERV
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear JDERV, Thanks so much for your wonderful review! We're really honoured you would say such great things about our hotel! Our bathrooms are a big hit with most of our guests, they love the modern feel and the waterfall shower head! The 24 hour gym access is also a favourite for guests who find themselves up at all hours... More 

Singapore, Singapore
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 May 2012

Great hotel stay w 5* experience! Room was very beautiful, spacious, clean and brightly lit. There is an additional TV at the toilet area. The bathtub in the room is a luxuary! The hotel has a good breakfast spread. The only downside is that it is too far from a train station (20 min walk).

Helpful?
Thank eleda16
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hey Eleda16, Thanks for your review! We are so glad you liked your room! We couldn't agree with you more! We think our rooms are very well designed and are a big fan of the bathrooms! We are looking forward to seeing you again in the future! The hotel is located between Chegongmiao and Xiangmihu metro stations, Chegongmiao being the... More 

Shanghai, China
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 April 2012

Recently stayed at this hotel for two nights - in two different rooms - one suite, one standard room. As a Marriott Rewards Gold member, I also accessed the Executive Lounge. There are many unpleasant surprises during the stays. - When I arrived to the hotel, the front desk said she could not give me a room with King-sized bed.... More 

Helpful?
Thank GGLI
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hello GGLI, Sorry to hear about your experience in our hotel. We're sorry that you encountered so many problems and would like to apologise. I can assure you that the issues you described in your review are not common occurrences here at the JW Marriott Shenzhen and that in the future we will endeavour to do all that we can... More 

NJ
Level Contributor
49 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 April 2012

As newer internationally branded luxury hotels (many are a part of or adjacent to big retail complexes) continue to come on-line in Shenzhen, the JW is one of the hotels that I would drop from my rotation of accommodations. This <400 guest room hotel has been well-kept since its opening in 2009, I have stayed here 5 times this past... More 

Helpful?
Thank Rm_1272
Virginia
Level Contributor
119 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
Reviewed 18 April 2012

For Americans traveling to Shenzhen, this is the place to stay. Check-in is quick and, for two separate stays, they had rooms ready early. All staff speak at least acceptable and, in some cases, excellent English. From the front desk to the concierge, everyone was incredibly pleasant and helpful. I received an upgrade to a suite and the room was... More 

Helpful?
Thank MisstheDogs
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hey MisstheDogs, Thanks so much for your wonderful review of our hotel! We are flattered that you would speak so highly of us! Thank you so much for staying in our hotel. Guests who are not bilingual should never feel nervous in our hotel, a large portion of our staff are english proficient, or in the event they are not,... More 

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover one of the newest International 5 star luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen 5 star luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury 5 star hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 

Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Xiangmi Lake
Price Range: $183 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
Jw Marriott Shenzhen
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#19 Luxury Hotel in Shenzhen
#45 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Shenzhen staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher floors have great views.”
 of 5 bubbles philr144, 19 Nov 2016 | Read review
“As close to the golf course side as possible. No pillars”
  • After asking for no pillar and them agreeing, HAHA!!
  • Facing south
  • If you look out the window East
  • Executiive room facing south
 of 5 bubbles cameron66, 1 Oct 2016 | Read review
“Room views are good (south or north). I was on 26th floor towards the main street and still very quiet and nice view”
 of 5 bubbles amir_cam, 16 Sep 2016 | Read review
“1216 was a nice sizable room that i have stayed in.”
  • Spacious Bathroom with separate WC
  • Spacious Bathroom with Bathtub
  • Deluxe room with study desk
 of 5 bubbles tazo1201, 21 Aug 2016 | Read review
“Hotel room is cozy and large”
 of 5 bubbles TT0419, 1 Jul 2016 | Read review
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