We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Ritz-Carlton, Shenzhen

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Ritz-Carlton, Shenzhen
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

791 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 424: English reviews
Reviewed 2 days ago NEWvia mobile

My team stays here around 40 nights a year- I can't say enough about Jack, Annie and Sun who take care of the Club level. They are wonderful, thoughtful and will get you anything you need. Truly unforgettable!

 Report
Helpful?
Thank Laura D
Reviewed 2 weeks ago

Ritz Carlton Shenzhen locates at the heart of the Futian District. It is really convenient for me to directly take the subway from Baoan Intl' Airpot to reach here. There is a few expansive plaza for dining, shopping and entertainment. The receptionists are very welcoming and patient to introduce details you would like to understand during the entire stay. The...

 Report
Helpful?
Thank Tengjiao W
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Tengjiao W, Thank you for taking the time to share your very nice comments on TripAdvisor. I am thrilled to learn that you had a great dining experience at Flavorz restaurant with the variety of breakfast options and the finest personal services provided by our Ladies and Gentlemen throughout your stay. As the General Manager, I am very proud...

Hong Kong, China
Reviewed 2 weeks ago

I stayed in this hotel many times since 2002. The thing I like most is the services of the hotel. One will find many new hotels poping up in China with nice amenities but not all of them can provide persistantly the high quality service ritz is providing. Partly becasue of the lack of experienced service people. In ritz you...

 Report
Helpful?
Thank lee20172017
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear lee20172017, Thank you for taking the time to share your comments on TripAdvisor and your loyalty to the Ritz-Carlton brand. I am most delighted to hear that you had a fantastic stay at Your Ritz-Carlton, Shenzhen, especially the finest personal service provided by our Ladies and Gentlemen. As the General Manager, I am extremely proud of each and every...

Reviewed 3 weeks ago via mobile

Stayed at the Ritz-Carlton for a few days over Chinese New Year as a mini-vacation from Hong Kong. The hotel is a fantastic property in a great location in the modern and impressive CBD (away from the hustle and bustle of other parts of Shenzhen). Very nice decor and all the luxury you would expect from the Ritz-Carlton (we popped...

 Report
Helpful?
Thank Grooveshark01
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Grooveshark01, It was a great pleasure to have you visit The Ritz-Carlton, Shenzhen, and to learn that you enjoyed your experience with us. I am very happy to receive your wonderful feedback about the overall service provided by our incredible Ladies and Gentlemen. I will personally share your comments with the team, to thank and celebrate their commitment to...

Reviewed 3 weeks ago

I stayed at this hotel for 19 days in January 2017. I have stayed there several times in the past few years and the service is always first class! The staff was always professional and friendly and they went out of their way to make me feel at home during my long stay. Each day I was greeted by name...

 Report
Helpful?
Thank mholstine
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear mholstine, Thank you for taking the time to share your wonderful comments on TripAdvisor and your loyalty to the Ritz-Carlton brand. I am most delighted to know that you had a beautiful and remarkable journey at Your Ritz-Carlton, Shenzhen and shared your dining experience at our Italian restaurant Paletto with the heartwarming touches. I am very proud to learn...

London, United Kingdom
Reviewed 3 weeks ago via mobile

We stayed in the club level for one night. The club lounge is too nice, staffs are very professional and always give you a great smile, helpful and cheerful. Food and juice in the club lounge are very nice. We enjoyed our stay very much and will definitely come back for more.

 Report
Helpful?
Thank Travelwithkid2014
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Travelwithkid2014, It was a great pleasure to have you visit The Ritz-Carlton, Shenzhen. I am very happy to know that you enjoyed your stay, especially the service provided by our talented Ladies and Gentlemen at the Club Lounge. I will personally share your comments with the team, to thank and celebrate their commitment to service excellence. Thank you for...

Virginia
Reviewed 3 weeks ago

Our experience at the Ritz Carlton in Shenzhen surpassed our expectations and set the bar for all luxury hotels. It started when we arrived and were greeted at the door by May. Her warmth, enthusiasm and knowledge was outstanding. She was so attentive and made sure everything for us was taken care of. Other staff members including Marc at Flavorz...

 Report
Helpful?
Thank WendyJML
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear WendyJML, Thank you for taking the time to share your very nice comments on TripAdvisor. I am most delighted to learn that you had an excellent stay at Your Ritz-Carlton, Shenzhen, with the consistent services provided by our Ladies and Gentlemen. As the General Manager, I am very proud of each and every Lady and Gentleman for creating unmatched...

Hong Kong, China
Reviewed 4 weeks ago

I stayed at this hotel in January of 2017. The stay was amazing from the time I walked into the hotel to the time i checked out. No complaints! Food choices are unlimited around the hotel so there is no shortage of things to do, within walking distance. I will be returning next time I am in Shenzhen.

 Report
Helpful?
Thank FrankieLankie
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear FrankieLankie, Thank you very much for staying at The Ritz-Carlton, Shenzhen, and for your very nice review on TripAdvisor. I am most delighted to know that you had a beautiful and remarkable journey at Your Ritz-Carlton, Shenzhen. I am very proud to learn that you were impressed by the genuine care and outstanding services provided by our Ladies and...

London, United Kingdom
Reviewed 4 weeks ago via mobile

The rooms are very nice. Now travelling in the week before Chinese New Year may have coloured my experience. The breakfast room was large busy. A pleasant hotel with nice enough rooms, fine for business and gets the job done. Nothing special but I would not stay here as a tourist it's very corporate and good for business.

 Report
Helpful?
Thank Manydaysaway
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Manydaysaway, It was a great pleasure to have you visit The Ritz-Carlton, Shenzhen, and to learn that you enjoyed your experience with us. I am very happy to receive your wonderful feedback about the breakfast at Flavorz restaurant. The convenient location of the hotel makes it ideal to do business in Shenzhen. I also recommend you explore the many...

Sunnyvale, California
Reviewed 4 weeks ago

Staff greeting you by your name, remembering your breakfast order, always smiling, these are hallmarks of Ritz service and the Ritz in Shenzhen does not disappoint. From the time I walked in, the staff was courteous, cheerful and always willing to help. Highly recommend getting lounge access as it elevates the entire experience. The food, service and view from the...

 Report
Helpful?
Thank gtg619x
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear gtg619x, Thank you very much for staying at The Ritz-Carlton, Shenzhen, and for your very nice review on TripAdvisor and your loyalty to the Ritz-Carlton brand. I am most delighted to know that you had a beautiful and remarkable journey at Your Ritz-Carlton, Shenzhen. I am very proud to learn that you were especially impressed by the genuine care...

368 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (328)
Viewed
Room/Suite (54)
Viewed
Hotel & Grounds (25)
Viewed
Pool/Beach Area (8)
Viewed
View from Room (13)
Viewed
Bathroom (26)
Viewed
Dining (10)
Viewed
Family/Play Areas (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (189)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (40)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (1)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (31)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Shenzhen hotels
Four Seasons Hotel Shenzhen
#8 of 2,724 in Shenzhen
227 reviews
Luohu Port
Grand Hyatt Shenzhen
Grand Hyatt Shenzhen
#5 of 2,724 in Shenzhen
661 reviews
Show Prices
Show Prices
Show Prices
Shenzhen High-tec Industrial Park
InterContinental Shenzhen
InterContinental Shenzhen
#4 of 2,724 in Shenzhen
1,189 reviews
Huanggang Port
Futian Shangri-La Shenzhen
Futian Shangri-La Shenzhen
#14 of 2,724 in Shenzhen
844 reviews
Zhuzilin
The Langham, Shenzhen
The Langham, Shenzhen
#7 of 2,724 in Shenzhen
278 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: $292 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Priceline, Marriott and Ctrip TA so you can book your The Ritz-Carlton, Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Business Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#49 Best Value Hotel in Shenzhen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Shenzhen staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from The Ritz-Carlton, Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are excellent”
 of 5 bubbles dawesom1, 4 Jan 2017 | Read review
“High floors and executive lounge have great views”
 of 5 bubbles MLLeclerc, 1 Jan 2017 | Read review
“Professional staff and excellent hospitality. They have your best interest at heart.”
 of 5 bubbles Z1427MCdavidt, 27 Nov 2016 | Read review
“Best personalized service!”
 of 5 bubbles ADG_Cal, 23 Nov 2016 | Read review
“The junior suite has two king beds made into one massive bed.”
 of 5 bubbles dougb708, 22 Nov 2016 | Read review
5 of 5