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The Ritz-Carlton, Shenzhen

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Traveller (709)
Room & Suite (347)
Dining (102)
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Overview
  • Excellent80%
  • Very good16%
  • Average2%
  • Poor1%
  • Terrible1%
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AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Offers from The Ritz-Carlton, Shenzhen
Special Offer: Member Rates
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Offers from The Ritz-Carlton, Shenzhen
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,172)
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496
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496
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All reviewsthe club loungecurve barladies and gentlemenconvention centerguest relationshome away from homeduty managergeneral managersecond homeservice levelhotel experiencebusiness tripspecial thankswonderful hotelcoco parkchinese new yearfavorite hotel
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1 - 5 of 592 reviews
Reviewed yesterday via mobile

Absolutely perfect hotel in Shenzhen to stay...I have been stay 3 days in Ritz Carlton, Shenzhen. Clean rooms, washrooms with kitchen. Daily service also very good. Staff members also friendly with customers. I recommend Ritz Carlton hotel to stay with your family or friends. But...More

Thank Vidura V
Reviewed yesterday

We spent two nights at this hotel. It was our first time in Shenzhen (a quick getaway from Hong Kong for the weekend) and were thoroughly impressed. The hotel staff were the friendliest and most attentive that we have ever experienced - and we travel...More

Thank Allan_Morrison
Reviewed 4 days ago via mobile

Facility is not so new but still good to use. Most impressive thing is people in Ritz. Most of staff I meet are all friendly and willing to assist you. Here I want to thanks to Jessie Li from guest relation dept. She made me...More

Thank Nick C
Reviewed 1 week ago via mobile

This is my 7th stay at the Ritz Carlton and I consider this hotel one of the best. Excellent staff who anticipates my needs and home away from home. All the staff seems happy to be there. Staff to guest ratio is ideal. Location is...More

Thank dlim38
Response from Iwan D, General Manager at The Ritz-Carlton, ShenzhenResponded 6 days ago

Dear dim38, Thank you for taking the time to share your very nice comments on TripAdvisor and your loyalty to the Ritz-Carlton brand! I am most delighted to hear that you had fantastic stays at Your Ritz-Carlton, Shenzhen and especially impressed by the services provided...More

Reviewed 1 week ago via mobile

Easy to find and a great location the hotel seems to survive on its proximity to the convention center. Not sure when it was last renovated but doesn’t seem like it was this century. It was clean and a good side just not up to...More

Thank tbb0101
Response from Iwan D, General Manager at The Ritz-Carlton, ShenzhenResponded 6 days ago

Dear tbb0101, Thank you very much for staying at The Ritz-Carlton, Shenzhen! I am very proud to learn that you were especially impressed by the genuine care and exceptional services provided by our Ladies and Gentlemen during your stay with us recently, who are always...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$211 - US$378 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#4 Luxury Hotel in Shenzhen
#228 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$211 - US$378 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#4 Luxury Hotel in Shenzhen
#228 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (709)
Room & Suite (347)
Dining (102)
Pool & Beach (19)
Amenities (19)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
Ask a question
Via_Claire
15 May 2018|
AnswerShow all 2 answers
Response from Anglotraveller | Reviewed this property |
It did for our group up to about 22:00 hours (but I might be a bit out on the time)
1
Vote
michellelui2412
21 June 2015|
Answer
Response from Iwan D | Property representative |
Dear michellelui2412 To answer your concern regarding kids access to club lounge, we do not restrict kids to access lounge as we trust they will behave well. And in our lounge there will be variance 5 times food and... More
2
Votes
ZYelds
30 July 2014|
Answer
Response from Iwan D | Property representative |
Dear Sir, Warm greetings from The Ritz-Carlton, Shenzhen. Regarding the transportation bus service from Hongkong airport to our hotel. In Hongkong airport have shuttle bus to the border(the name is Huanggang... More
0
Votes
Room Tips
"Excellently services,City view,Swimming pool view"
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"room with city park view is best"
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"Every room is a winner"
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"Garden view room gives you the best view over the sky line."
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