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Grand Hyatt Shenzhen

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Traveller (442)
Room & Suite (152)
Dining (47)
Overview
  • Excellent64%
  • Very good28%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“the penthouse”(14 reviews)
“mixc mall”(11 reviews)
“great hotel”(38 reviews)
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Reviews (828)
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448 results
Traveller rating
300
106
26
7
9
Traveller type
Time of year
LanguageEnglish
More languages
300
106
26
7
9
Show reviews that mention
All reviewsthe penthousemixc mallgreat hotelground floorhigh end shoppingthe club loungerain showercorner roomdiamond memberguest roomsbreakfast buffethk borderf bfitness centerrooms are spaciousbusiness travelchinese restaurant
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1 - 5 of 448 reviews
Reviewed 1 week ago

My wife and I recently spent a couple nights here while on vacation. We had spent some time in a couple of other hotels on the mainland, and really wanted something that was a little special. This Grand Hyatt came through. You check in on...More

Thank jimdeansmith
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 1 week ago

Dear jimdeansmith, Thank you for staying at Grand Hyatt Shenzhen. We are proud to learn that our hotel left you with a very “special” impression and made you and your wife a great time during your vacation. We are glad that our professional front desk...More

Reviewed 2 weeks ago via mobile

My boyfriend and I stayed for 1 night whilst on a weekend away in Shenzhen, we currently live in Hong Kong. Overall I would recommend this hotel and we had a great experience. Pros Staff -were really welcoming and friendly, English was good, called us...More

Thank Anonymous451
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 2 weeks ago

Dear Anonymous 451, Thank you for staying at Grand Hyatt Shenzhen and taking the time to share your recent stay experience with us. We are glad to learn that you and your boyfriend enjoyed the upgraded room and liked the design and facilities of the...More

Reviewed 2 weeks ago

business long term stay. Club staff and facitlities are amazing. F & B is very good. Hotel rooms are superior to almost all others. The staff is professional in every interaction I have had there. Highly recommend this hotel if the location works for you.More

Review collected in partnership with Hyatt Hotels
Thank pb0sc0
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 2 weeks ago

Dear pb0sc0, Thank you for being our long-term guest and leaving Grand Hyatt Shenzhen a full-score review. Your kind words about the hotel’s facilities and services are much appreciated and I will definitely share your compliments with our associates at the Grand Club. Thanks also...More

Reviewed 2 weeks ago

I've stayed at quite a few Grand Hyatt properties, and this is one of the properties that, in my experience, truly value my Globalist status! I was upgraded up suite (as it was available when I check-in). The staff at Grand Club not only address...More

Review collected in partnership with Hyatt Hotels
Thank yikuoj
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 2 weeks ago

Dear yikuoj, Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review. It is a great honor for us to be one of the best Grand Hyatt properties you have ever experienced, especially as you are a World of Hyatt globalist....More

Reviewed 2 weeks ago

Recently made a decision to try more hotels other than Marriott brands like JW SZ, Ritz SZ and etc. after getting bored and, sometimes, disappointed. Glad I stayed at this property. Pros 1. Well-trained staff. The front desk assigned a corner room to me as...More

Thank puzhoutufts
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 2 weeks ago

Dear puzhoutufts, Thank you for choosing Grand Hyatt Shenzhen and taking the time to leave us such a detailed review. We are honored to host your stay with us. Your kind words about our thoughtful services, spacious guestrooms, well-equipped sports center and convenient location are...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$172 - US$289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#19 Luxury Hotel in Shenzhen
#226 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$172 - US$289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#19 Luxury Hotel in Shenzhen
#226 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (442)
Room & Suite (152)
Dining (47)
Pool & Beach (13)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Tina D
24 August 2016|
AnswerShow all 4 answers
Response from 33Kim633 | Reviewed this property |
Not pretty sure, I did not try to find this service near the hotel.
0
Votes
Google Translation
ludogdoo
5 May 2015|
AnswerShow all 2 answers
Response from Susan T | Reviewed this property |
You don't need a visa for hotel. Visa for entry into country will depend on your nationality. You can go through the Hong Kong airport, catch a taxi from airport into the hotel, which takes about 1.5-3 hrs, crossing the... More
0
Votes
danasbox
5 May 2015|
AnswerShow all 2 answers
Response from danasbox |
Thanks yikes looks like Hong Kong is MUCH faster!!! We may try the Hyatt Regency Hong Kong Sha Tin Which I guess it the new territory and no visa requirements and hopefully closer the HKG. Thanks if you have any Hyatt... More
0
Votes
Room Tips
"loud music coming from the outside of 16th floor room when I was working at 8:00 pm. they promptly moved me..."
Read review
"Corner room #1918 was huge with great views of the city and the Hong Kong border."
Read review
"take a higher floor to have the full view, either of the mountains or the cityscape."
Read review
"if facing the mountains, be sure to not be opposite the apartment block."
Read review
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