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The St. Regis Shenzhen

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#21 of 2,742 Hotels in Shenzhen
Certificate of Excellence
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The St. Regis Shenzhen
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264 Reviews from our TripAdvisor Community

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Showing 193: English reviews
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Sydney, Australia
Reviewed 3 days ago NEW

I usually do not leave any reviews as I have no time for it. However, I believe that the St Regis and its team deserve to be mentioned. The rooms, location and the view are breathtaking of course. I stayed in the room with the Hong Kong view. Just wow! But on top of that, the impeccable service quality from...

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Helpful?
Thank PepsiGlass
Palo Alto, California
Reviewed 1 week ago

The views of the city of Shenzhen from this hotel are out of this world. The rooms and public spaces are spacious and luxurious. The bed was the most comfortable I've slept in while traveling in China. I especially enjoyed "spa mode" in the bathroom, which automatically dims all the lights and starts playing relaxing music over the room's built...

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Helpful?
Thank Stephanie L
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Stephanie L, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great stay at our hotel, with your highlights of the gorgeous view, comfortable bedding and the bespoke bathroom mode which met your needs. Thank you once again for your nice words and we look very much...

China
Reviewed 2 weeks ago via mobile

Great service, from arrival to departure everyone is so friendly and welcoming we didn't want to leave the hotel...Reason from Front Office is true gentleman and Yulia's attention to details during our afternoon tea was well pointed! We will definitely be back and once again thanks to The St Regis Team for making our stay very memorable!

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Helpful?
Thank MAESTRO1973
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear MAESTRO1973, Thank you for sharing the review of your recent stay with us. It is my pleasure to hear that you have a wonderful journey with our bespoke service provided by our welcoming associates, such as Reason and Yulia. Thank you for your kind words and we look very much forward to welcome you back, whenever you are in...

Reviewed 2 weeks ago via mobile

We have been hosted by great service management of the hotel. General Manager Yap personally gave very warm welcome and provided excellent services to us. All the amenities are brand new and perfect. Rooms are very comfortable with amazing view of Shenzhen. Definitely recommended.

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Helpful?
Thank Cem D
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Cem D, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great stay at our hotel, with the convenient location, wonderful interiors and especially the bespoke services. Thank you once again for your nice words. We are looking forwards to your next visit. Please do not hesitate...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

This hotel was one of the nicest hotel I ever stay! The loft unit oversee the border of Hk and Shenzhen and is located next to shopping mall, concert hall and train station. The lower deck offer a 3D TV B&O sound living room with a single bed room with attached shower toilet facility, which was suitable for elderly or...

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Helpful?
Thank Tamogamidan
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Tamogamidan, Thank you for sharing a detailed review of your stay at The St. Regis Shenzhen. We appreciate you taking the time to share your experience and valuable inputs. We fully understand your points in terms of the issue occurred during your visit to our swimming pool. Please accept our sincere apologies for any inconvenience. I am delighted to...

Antwerp, Belgium
Reviewed 2 weeks ago

hi , i visited the st regis with my indian clients the unexpected was the indian food Paul is an indian cook working at the st regis , and he loves to help the indian clients with any vegetarian indian food they would ask him to cook for them he will go to the kitchen and return with the requested...

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Helpful?
Thank amielavi
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear amielavi, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great stay at our hotel, with the rich choices for different Food and Beverage options and especially the outstanding services provided by our associates, such as Paul, our Chef de Cuisine. Thank you once again for your...

Reviewed 3 weeks ago via mobile

I like the hotel for the view, service and food. The check in is in floor of 96F with beautiful view. Breakfast is in 95F, really nice food. The orange juice is sooo fresh like sun shining. Tasty mushrooms and egg benedict et.. Also find my blueberry here in the breakfast list -:) Have one dinner at Elba in 99F....

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Helpful?
Thank CeciliaShen
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear CeciliaShen, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great stay at our hotel, with the convenient location, wonderful service, rich choices for different Food and Beverage options, and outstanding city view. Thank you once again for your nice words. We look very much forward to...

Reviewed 3 weeks ago via mobile

Must recommend it as one of my favorite hotel. Great experience to be there. The view is breathtaking for both daytime and nighttime. Breakfast is best among all the hotels I stayed. It's not big area, but the food are very diversified. Don't miss 100F happy hour. Besides the beautiful view, the food definitely will bring you pleasant surprise if...

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Helpful?
Thank Pinghsu
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Pinghsu, Thank you for sharing a detailed review of your stay at The St. Regis Shenzhen. We appreciate you taking the time to share your experience and valuable inputs. I am delighted to hear that you had a great stay at our hotel, with the convenient location, wonderful interiors, rich choices for different Food and Beverage options, and especially...

London, United Kingdom
Reviewed 18 February 2017 via mobile

Stayed two nights at this hotel. I didn't realise that the reception was on the 96th floor and that my room would be on the 87th floor. I do not have a head for heights so I was apprehensive about my stay. However after the first hour I got over it and enjoyed the views which are amazing. The room...

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Helpful?
Thank Attila V
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Attila V, Thank you for sharing a detailed review of your stay at The St. Regis Shenzhen. We appreciate you taking the time to share your experience and valuable inputs. I am not sure whether you have been to our restaurants yet. My personal suggestions for your next stay is that it would be great to have a try...

Reviewed 29 January 2017 via mobile

Possible the most overated afternoon tea I have been too. You have to buy a voucher before looking . Admittedly you are on the 96th floor with a great city view. But the food was at best average fruit was not fresh. Coffee was restricted to one cup. Service was surly. All for 30 pounds per person ! A joke...

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Helpful?
Thank Gary C
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Gary C, Thank you for sharing a detailed review of your stay at The St. Regis Shenzhen. We appreciate you taking the time to share your experience and valuable inputs. We fully understand your points in terms of the overall afternoon tea experience. Please accept our sincere apologies for falling short of your expectations. We definitely recognize that guest...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The St Regis Shenzhen occupies the 75th to the 100th floor of the Kingkey100 Building and commands only the impressive views from each of it's elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, this exclusive urban hotel is the tallest St Regis in the world. With 290 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 5 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 

Additional Information about The St. Regis Shenzhen

Address: 75-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District | No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen
Price Range: $372 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#21 Luxury Hotel in Shenzhen
#58 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Shenzhen staff and other travellers.
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Questions? Get answers from The St. Regis Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the higher the better”
 of 5 bubbles amielavi, 5 Mar 2017 | Read review
“All rooms have different views. Think they are all good.”
 of 5 bubbles Z5179XUfrankc, 18 Jan 2017 | Read review
“Lower floors, avoid the night club on top floor.”
 of 5 bubbles DonkeyRanRan, 8 Dec 2016 | Read review
“when you eat at the italian restaurant , talk to the cook , he will do whatever you like , even if not on the menu”
 of 5 bubbles amielavi, 28 Aug 2016 | Read review
“Choose a room with a view towards Hong Kong”
 of 5 bubbles Jarrad13, 24 Apr 2016 | Read review
5 of 5