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The St. Regis Shenzhen

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#19 of 2,667 Hotels in Shenzhen
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238 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Mexico City, Mexico
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 October 2015 via mobile

I have stayed in several St Regis (NY, Mexico City, Punta Mita, Aspen, etc...) and I must say this one was very disappointing. Rooms need remodeling. Old furniture, stained rugs and quite small rooms. The staff at the reception is rude. They have staff just standing all over the lobby to help you with the elevator. A little bit overwhelming.... More 

Helpful?
Thank Her7181
03651, Executive office at The St. Regis Shenzhen, responded to this review

Thank you for sharing your experience on your recent stay with us. We apologize that you did not have perfect experience during your stay. Thank you for you kind advices and we will continuously pay more attention on the details. The St. Regis Shenzhen will also ensure that appropriate training is provided to our associates and we will insist in... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 September 2015

The St. Regis will blow your altitude. We stayed in a club room on the 80th floor and you could just make out Hong Kong skyline in between the rolling clouds, Staff where excellent with great english, Room with a view was spectacular and location is in a desirable part of Shenzhen close tp shops and restaurants galore.

Helpful?
Thank Roger M
03651, Exective office STR at The St. Regis Shenzhen, responded to this review

Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

Hong Kong, China
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2015

Excellent stay here. Amazing views, very attentive and polite staff. Nice personal touches - including a special birthday gift. Definitely a highlight of the Starwood group in Asia! Would recommend paying the extra for a view of Hong Kong!

Helpful?
Thank UKinHK
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Miami, Florida
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 August 2015

One of the most incredible, jaw-dropping hotels on earth. The views are worth every penny. Also in a prime location in the city. Located on the top floors of KK100, with a subway stop steps away from the lobby.

Helpful?
Thank stubbs25
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. The St. Regis Shenzhen is located in the best address in Shenzhen City. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back... More 

Shenzhen, China
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 August 2015

After staying in other high skyscraper hotels such as Hyatt in Shanghai, Ritz Carlton in Hong Kong, and Four Seasons in Guangzhou my expectations were exceedingly high. And I have to say this hotel did not disappoint. As with most of these high rise hotels you do have to change elevators a few times from ground floor to get to... More 

Helpful?
1 Thank SouthBaySurfer
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Singapore, Singapore
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 August 2015

Here for a business trip. And I have to say the hotel did exceed my expectations in terms of its service throughout my duration of stay. Room on the 83rd storey had a good view of the entire Shenzhen, which was definitely breathtaking. Not only that, one could even catch the view from the bathroom. Most memorable feature of the... More 

Helpful?
1 Thank Henrytjr
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. The Stregis Shenzhen ensure to provide our staffs proper training constantly in order to offer guests uncompromising service. We sincerely look forward welcoming your next visit in near future. More 

Cambridge, Massachusetts
Level Contributor
89 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 7 August 2015

St. Regis is a storied name associated with very high end service. But I suspect the name has cynically been attached to a rapidly growing chain of hotels that don't live up to it. This Shenzhen property is stunning to look at, and the rooms are very nicely appointed, but service was notably poor and impersonal. The hotel touts "butler... More 

Helpful?
1 Thank ProNomad33062
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Thank you for sharing your experience on your recent stay with us. We apologize that you did not have perfect experience during your stay. Thank you for you kind advices and we will continuously pay more attention on the details. The St. Regis Shenzhen will also ensure that appropriate training is provided to our associates and we will insist in... More 

New York City, New York
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 July 2015

This hotel is situated on the very top floor of the KK100 Building, currently the tallest in the city. The service was impeccable and the staffs' English skills were excellent, which was a huge relief being that most people in Shenzhen don't speak English. I got a deluxe city view on floor 76 overlooking the border shared by China and... More 

Helpful?
Thank UnqualifiedJetsetter
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for taking the time to provide us with the feedback about your stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Hong Kong, China
Level Contributor
58 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 July 2015

I have stayed here many times this year on short business trips. Pluses - location, large rooms, good facilities, staff. It's next to a mall with plenty of food choices, and there is a metro station too. It's halfway between Futian and Luohu, so access to either is good. Rooms are large and well equipped, including electrically operated blackout blinds.... More 

Helpful?
1 Thank KACommuter
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 July 2015 via mobile

Outside the up and coming Futian district I would say this is the best place to stay in Shenzhen. Close to Louhu and Hua qiang bey if you're there to get business done. The checkin itself is an experience. Be sure to have the afternoon tea.

Helpful?
Thank Sandy W
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We sincerely look forward to welcoming your next visit in near future. More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The St Regis Shenzhen occupies the 75th to the 100th floor of the Kingkey100 Building and commands only the impressive views from each of it's elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, this exclusive urban hotel is the tallest St Regis in the world. With 290 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 5 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 

Additional Information about The St. Regis Shenzhen

Address: 75-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District | No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen
Price Range: $377 - $783 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#19 Luxury Hotel in Shenzhen
#58 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Shenzhen staff and other travellers.
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Questions? Get answers from The St. Regis Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“when you eat at the italian restaurant , talk to the cook , he will do whatever you like , even if not on the menu”
 of 5 bubbles amielavi, 28 Aug 2016 | Read review
“Choose a room with a view towards Hong Kong”
 of 5 bubbles Jarrad13, 24 Apr 2016 | Read review
“Choose room and breakfast”
 of 5 bubbles 97ebrahima, 19 Apr 2016 | Read review
“Upper floors are good, but also check out the suites on the 76th floor.”
 of 5 bubbles rjarman0404, 25 Mar 2016 | Read review
“Corner suites are large and have walk in closets. Ask for an upgrade and maybe you'll be rewarded.”
 of 5 bubbles peterlR6234NE, 19 Feb 2016 | Read review
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