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Shangri-la Hotel Shenzhen

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#19 of 2,755 Hotels in Shenzhen
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-la Hotel Shenzhen
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2,147 Reviews from our TripAdvisor Community

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Showing 804: English reviews
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Hong Kong, China
Reviewed 2 days ago NEW

In addition to good room and arrangement, the hotel offers above average Asian and Western food along with excellent and friendly services of the F&B team with good pricing in the area. 360 lounge and restaurant is a good place for couple as well as for business.

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Helpful?
Thank Poohbiaodi
Sydney, Australia
Reviewed 6 days ago NEW

We've stayed here many times over the past 9 years and are always so excited to return. It's always such a joy to walk into the lobby to be greeted by familiar faces. The staff are not only well trained, they truly enjoy their work and take pleasure in delivering a value experience for their guests. Special thanks to Lisa...

Review collected in partnership with shangri-la.com
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Helpful?
Thank V R
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear V R, Welcome home to Shangri-La Hotel, Shenzhen and for sharing the positive review with us. We are excited and appreciate, your kind comment on our friendly colleagues, happy hour and breakfast in our Horizon Club, comfortable room, convenient location. It's inspiring for us so to receive such praise. We look forward to seeing you again in the future....

Sydney, Australia
Reviewed 1 week ago

We stayed in the Horizon Club and are repeat patrons, however in comparison to prior visits, our experience was not good. Unlike another recent review, we received no personalised welcome note as a return customer but were informed when checking in that we got 'cheap rates'. Given the booking was made directly with the hotel and we were charged at...

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Helpful?
1Thank marie1Sydney
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear marie15ydney, Thank you for sharing your valuable feedback with us on TripAdvisor giving us the opportunity to further improve our service standards. We do apologize to hear about the experience you encountered during your stay with us. Rest assured that we have shared your comments with our team. I would appreciate if you would connect with me at slz@shangri-la.com...

Somerset West, South Africa
Reviewed 1 week ago

The hotel is old. Restaurants are out dated. Rooms and bathrooms are old. Breakfast for the Shangri-La was very, average. In fact, the breakfast was -- definitely disappointing . Not that many western options.Location is only great for catching a train, otherwise stop elsewhere.It is NOT the shangrila you would find in other parts of the world, much lower standard....

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Helpful?
Thank TachlessCps
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear TachlessCps, Thank you for residing with us at Shangri-La Hotel, Shenzhen and fining our convenient location next to the Louhu train station. We would like to extend our most sincere apologies for the disappointing stay that you experienced. Rest assured that we have shared your comments with our team, so that we can make improvements. We do hope you...

Hong Kong, China
Reviewed 1 week ago

Stay there for 2 nights. Join the lounge club offer. Very good service at lounge club. the suite is excellent. space is good enough for the whole family. the hotel is convenient to border and to the underground train and a lot of restaurants and malls around.

Review collected in partnership with shangri-la.com
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Helpful?
Thank augustine123456
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear augustine123456 Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing your positive review on TripAdvisor. We appreciated your comments on convenient location, service, food and Horizon Club rooms. We look forward to welcoming you again in the future. Yours Sincerely, George Baird General Manager

Melbourne, Australia
Reviewed 1 week ago

Have stayed here now 4 times and the hotel never fails to please. Starting with the personalised welcome note as a return guest through to the outstanding service in the Horizon club. Can't fault this hotel and the location is perfect if travelling by Grafton Hong Kong. An oasis of calm in a hectic city.

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Helpful?
Thank Catherine J A
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Catherine J A, Welcome back to Shangri-La Hotel, Shenzhen and sharing your valuable feedback with us. We are thrilled to learn that our outstanding services and convenient location impressed you. We look forward to welcoming you again. Yours Sincerely, George Baird General Manager

Honolulu
Reviewed 2 weeks ago

Great hotel in a great location - close to to the shopping mall and the train station. Horizon Club was excellent! Loved the food and service there! Love the set up of the rooms and cleanliness. Great service from the personnel throughout the trip.

Review collected in partnership with shangri-la.com
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Helpful?
Thank marshie808
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear marshie808, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen. We appreciate your compliment on our convenient location, and the food and service from our Horizon Club, as well as the setup of the room and cleanliness. We have shared your positive review with our team. We look forward to welcoming again in the future. Yours...

Hong Kong, China
Reviewed 3 weeks ago

Enjoyable buffet supper with oysters, sashimi, oysters ... and lobsters from four different origins and ways of cooking! I like the coffee and the vitamin (lemon) water. I like the view of my room thought facing the construction site of the China Railway High-rise Building because I can see the swimming pool at close and Shenzhen TV tower at far....

Review collected in partnership with shangri-la.com
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Helpful?
Thank DTKMak
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear DTKMak, Thank you for choosing to stay with us at Shangri-la Hotel, Shenzhen and for taking your valuable time sharing the review on TripAdvisor. We are delighted to learn that our Lobster theme buffet dinner at Coffee Garden impressed you, and the view from your room left you with a good experience. We look forward to welcoming again in...

Shenzhen, China
Reviewed 3 weeks ago

near custom, very easy to Honking. I think it should be one of your choice in Shenzhen. Thank Foday Mily Peter and Province for giving me a great experience in Shenzhen. I will come back in the near future.

Review collected in partnership with shangri-la.com
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Helpful?
Thank xiexinle
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear xiexinle, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen. We are glad to learn that you have a great experience during your stay, and your kind compliment on our colleagues from Front Office team, and this message has been shared with the team. We look forward to welcoming you in the near future. Yours Sincerely,...

Tallinn, Estonia
Reviewed 4 weeks ago

The only, but really the only problem we had during our stay was the communication with the staff that were partly a bit adventurous due to lacking english skills ( and the inevitable chinese accent that was a bit hard t get) but overall Shangri-la Shenzhen is a great location to stay during a business trip. The people there are...

Review collected in partnership with shangri-la.com
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Helpful?
Thank IngoDentz
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear IngoDentz, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen. We appreciate your compliment on our location, rooms and helpful service from our colleagues, your other comments have been shared with the team. We look forward to welcoming again in the future. Yours Sincerely, George Baird General Manager

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 

Additional Information about Shangri-la Hotel Shenzhen

Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: $175 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Shangri-La Hotels and Resorts, Hotwire, Agoda, Travelocity, Ctrip TA, Booking.com, TripOnline SA, HotelQuickly and getaroom.com so you can book your Shangri-la Hotel Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Shenzhen
Hotel Style:
#3 Romantic Hotel in Shenzhen
#19 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#27 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-la Hotel Shenzhen staff and other travellers.
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Questions? Get answers from Shangri-la Hotel Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to Horizon Club for a higher floor, beautiful breakfast and afternoon cocktails.”
catherinejodiea, 16 Apr 2017 | Read review
“Better views with higher floors.”
gbn, 19 Feb 2017 | Read review
“Great all round rooms.”
JakeyP123, 21 Dec 2016 | Read review
“choose another room”
df339, 17 Nov 2016 | Read review
“Rooms floor 7 and above are much nicer and are less noisy.”
mmyatt6, 2 Nov 2016 | Read review
5 of 5