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Shangri-la Hotel Shenzhen

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#16 of 2,744 Hotels in Shenzhen
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-la Hotel Shenzhen
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2,132 Reviews from our TripAdvisor Community

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Showing 793: English reviews
Reviewed 5 February 2017 via mobile

Good standards but probably not at the same level as other Shangri La's. It is straight opposite the Lo Wu station if you are coming from Hong Kong so super convenient. We got a great deal to get in the horizon club which included a really good breakfast with loads of variety and also nibbles and drinks in the evening....

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Helpful?
Thank Roseanne H
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Roseanne H, Thank you for residing with us at Shangri-La Hotel, Shenzhen and finding our hotel location convenient being next to Luohu border and the shopping malls. We are happy to learn you had a great stay with us, and you enjoyed our service and breakfast at Horizon Club. Your other comments have been recorded and shared with the...

Blandford Forum, United Kingdom
Reviewed 4 February 2017

This Hotel is well located close to the train station and bus terminals and shopping centre. The lobby feels a bit out dated and soul less. Rooms are small and feel as if they need a bit of a revamp. Although are clean and the bed is comfortable. Went for two nights. After checking in went to check out pool...

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Helpful?
Thank Stuart M
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Stuart M, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing your review on TripAdvisor. We are pleased to learn that you were impressed with our selection of our location and Champs bar. Sorry to learn of your experience of our pool, your comments have been noted and recorded for future improvement. We look...

Moscow, Russia
Reviewed 29 January 2017 via mobile

The rooms are not so great as may you expect for a Shangri La , however it is a clean room . The carpe had some spots , the futniture was a little outdated. But i have to tell you that i ve been impressed by the breakfast & buffet dinner at this hotel. Don't skip the buffet dinner ,...

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Helpful?
Thank Ioana-Lara
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Ioana-Lara, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on our convenient location, buffet breakfast and lobster buffet dinner. We look forward to welcoming you back in the future. Yours Sincerely, George Baird General Manager

Mangalore, India
Reviewed 28 January 2017

This place we preferred to dine since they serve very good Chinese food and also continental. A bit of the higher side but quality and ambiance compensates the price.You will get nice french / European wine to ago along. It is very near to a shopping mall,train station etc. Getting a taxi in peak time is difficult and don't ever...

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Helpful?
Thank cshas3
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear cshas3, Thank you for choosing to stay with us at Shangari-La Hotel, Shenzhen, and sharing the positive review on our convenient location close to the train station and shopping mall. We are excited to learn that you had a good dining experience in Shang Palace, our Chinese Restaurant. We hope to welcome you again soon. Yours Sincerely, George Baird...

London, England, United Kingdom
Reviewed 21 January 2017

Stayed in the hotel for 4 days and found it very comfortable. The bed was perfect, all amenities spot on, as expected by a 5* hotel, and the only shame was that the rooftop pool was closed for refurbishment. Had a lovely massage. Amazing views from the 360 bar on the top floor, especially at night. Fun entertainment and pool...

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Helpful?
Thank Anna P
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Anna P, Thank you for choosing to reside at Shangri-La Hotel, Shenzhen. We appreciate you sharing the review with us on our bed, amenities and the night view of 360° Bar, Restaurant and Lounge, also we are excite to know that you were impressed by our entertainment at Champs Bar, and the buffet breakfast at Coffee Garden. We look...

Floridia, Italy
Reviewed 20 January 2017

I was there for business trip and stay for about 1 week. the hotel in both the public areas and rooms looks very elegant with a classical 90 years style. all the service are at top level specially the one reserved to horizon club. also the dinner at garden is good in both quality of food and availability of different...

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Helpful?
Thank MarcoRenna
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear MarcoRenna, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on TripAdvisor. We are glad to learn that you had a great stay with us, and you enjoyed our service at Horlizon Club, buffet dinner at Coffee Garden. Also your comment on Champs has been recorded and shared with the team....

Melbourne, Australia
Reviewed 17 January 2017 via mobile

Great service at the Shangri-La Shenzhen. This is in the old part of the town next door to the railway station. The hotel is older than many Shangri-Las I have visited. Still up to the standard set. Excellent service and clean rooms. Very convenient for my business dealings. We had tried to sty at the Futian Shangri-La but it was...

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Helpful?
Thank Bill M
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Bill M, Thank you for choosing to reside with us at Shangri-La Hotel, Shenzhen. We appreciate your kind comments on our service, rooms and location. We look forward to welcoming you again in the future. Yours Sincerely, George Baird General Manager

Hong Kong, China
Reviewed 17 January 2017 via mobile

Great location if you are in Shenzhen to shop. Close to the trains and border of Hong Kong. Friendly staff. Rooms are clean and spacious, very nice. Note: queen size beds are really twin beds, US dimensions.

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Helpful?
Thank Stacie M
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Stacie M, Thank you for choosing to stay with us at Shangari-La Hotel, Shenzhen, and sharing the positive review on our convenient location close to the trains and border of Hong Kong, friendly colleagues and rooms. We hope to welcome you again soon. Yours Sincerely, George Baird General Manager

Shanghai
Reviewed 11 January 2017

Obviously a very tired hotel in dire need of a makeover but it also seems to be a cash cow so why close it. I won't be staying here again. I did expect a better breakfast than was offered and the rooms aren't even that cheap.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Safemach
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Safemach, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing your review on TripAdvisor. Your comments have been noted, and shared with the team for future improvements. We hope look forward to welcoming you back. Yours Sincerely, George Baird General Manager

Reviewed 7 January 2017 via mobile

The Shangri-La provides 24/7 complementary concierge services for diamond membership holders. I request a luggage deposit service, but the hotel part are extremely reluctant to provide any service. I present my Shangri-La app which showed diamond status, it was still of no-use. The duty manager came with no willingness to solve and still questioning around, though I had expressed my...

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Helpful?
Thank 玉白 任
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear 玉白 任, We are sorry you had a less that great experience with us. I have addressed this issue with our Concierge personally. We do hope you allow us another opportunity to regain your trust and allow you to experience a true Shangri-La hospitality experience. Please contact me directly at slz@shangri-la.com and we will prove to you that we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 

Additional Information about Shangri-la Hotel Shenzhen

Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: $173 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Reservation Options:
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Also Known As:
Shangri La Hotel Shenzhen
Hotel Style:
#3 Romantic Hotel in Shenzhen
#16 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#27 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-la Hotel Shenzhen staff and other travellers.
8 questions
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Questions? Get answers from Shangri-la Hotel Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Better views with higher floors.”
 of 5 bubbles gbn, 19 Feb 2017 | Read review
“Great all round rooms.”
 of 5 bubbles JakeyP123, 21 Dec 2016 | Read review
“choose another room”
 of 5 bubbles df339, 17 Nov 2016 | Read review
“Rooms floor 7 and above are much nicer and are less noisy.”
 of 5 bubbles mmyatt6, 2 Nov 2016 | Read review
“bathtubs only for standard rooms, not separate shower”
 of 5 bubbles andersonh502, 18 Oct 2016 | Read review
5 of 5