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Hotel Kapok Shenzhen Bay

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Hotel Kapok Shenzhen Bay
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31 Reviews from our TripAdvisor Community

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Showing 19: English reviews
Miami Beach, Florida
Reviewed 27 September 2016

Enjoyed Great Service, Beautiful rooms, Wonderful Staff! Awesome experience. The property was just what we were looking for in that it was boutique. this place was amazing will definitely come back...

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Helpful?
Thank Cyrus J
singapore
Reviewed 28 June 2016

Room is spacious and clean, bath room is big but strangely designed with the blind outside the bath room Noise from the outside construction is disturbing Reception is not friendly Overall service very average for such expensive hotel

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Helpful?
Thank tzc19
Panama City, Panama
Reviewed 19 April 2016 via mobile

Over prices room full of cigarette smell . The Staff with very poor English With 0 Motivation to help . The Resturant is waste of your time and money but since the only Option near by is KFC I had no choice . This was my 25 th time In Shenzhen thought to try something new big but big mistake...

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Thank shatz007
Los Angeles, California
Reviewed 6 February 2016

This hotel very nearly deserves 5 stars, and is an excellent choice if you need to be near the Shenzhen Bay sports complex. It is also only 5 or 6 minutes from Coastal City via cab, and about that amount to the Shenzhen Bay crossing check point (into Hong Kong). If your primary reason for visiting is to shop in...

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Thank William J
Singapore, Singapore
Reviewed 22 November 2015

I was forced to look for hotels nearby the Coastal City as my fav hotel was fully booked for 3 nights. So i decided to try this establishment after my 2nd choice was way over my budget. Due to some tight schedule and arrangements, i made a quick booking to lock down the booking before I maybe forced to stay...

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Thank soochie
New Delhi, India
Reviewed 5 April 2015

As i could not find the restaurant listing i am writing this for the Chineses Restaurant in this Hotel. This is near the Sports stadium in Shenzhen near the Bay. As this was a Business Dinner by our Hosts, we were informed this is a very special restaurant. That turned out to be true as we were served a variety...

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Thank SinghCzar
Perth, Australia
Reviewed 12 February 2015

I had never heard of this hotel brand previously but a business associate recommended it. This is a new-ish hotel with beautiful design, large rooms, good, interesting fit outs both in the rooms and in the public areas and can be a 5 star facility but for small staffing and training issues. Little attention to details like wiping off finger...

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Thank EricPerth_Australia
Beijing, China
Reviewed 2 January 2015

The hotel looks very nice, rooms are very comfortable, clean, cloth cleaning lady very nice and polite. Doorman was also helpful when asked to go out to buy something in a nearby shop. However, some problems with other services, inconsistent quality of service that brings the hotel to sub-standard level WiFI not working Wi-Fi does not work well, it has...

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Helpful?
Thank chinatraveller888
St Ives, United Kingdom
Reviewed 16 October 2014

This is a place that you should want to love. The whole ambiance is wonderful and the location not bad - walking distance from a mall and the metro and reasonably close to Seaworld and the HKG border. The rooms are also very good indeed being of very reasonable size and extremely well fitted. The shower is brilliant which brings...

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1Thank Colin C
Candy Z, Guest Relations Manager at Hotel Kapok Shenzhen Bay, responded to this review

Dear Colin, Thank you for sharing your honest review of our property with the Trip Advisory community. I am glad that you enjoyed your overall stay with us, meanwhile I am very sorry to hear that the service did not meet your expectations.Your feedback is extremely important to us, we will review our service process with our team and make...

Ukraine
Reviewed 16 September 2014

This a such a good hotel, great buffet with a touch of local fusion cuisine,nice people,right in the middle of Shenzhen bay. My next upcoming stay in Shenzhen,Kapok would be my first choice.Most of the staff in front desk speaks good English.Its very different from any other local hotel in China.Modern design with a touch of Eurasian arts and architecture.Go...

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Helpful?
Thank oksana_wanderlust
Antoine G, Guest Relations Manager at Hotel Kapok Shenzhen Bay, responded to this review

Dear oksana_wanderlust, Thank you so much for staying at Kapok Hotel Shenzhen Bay. Your recognition of our restaurant and service is highly appreciated. We look forward to welcoming you back soon. Yours sincerely, Antoine Gillet Guest Relations Manager Kapok Hotel Shenzhen Bay

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Situated beside Shenzhen Bay Sports Centre, Hotel Kapok Shenzhen Bay is a 2-minute walk from Shenzhen Bay Stadium and a 5-minute drive from Poly Theatre and Shenzhenwan Port. The 5-star property offers free Wi-Fi in all areas, fitness centre, games room and elegant guestrooms. The lobby area is designed according to the concept of a gallery. Hotel Kapok Shenzhen Bay is 2 km from Shahe Golf Club, 7.5 Km from Happy Valley and Window of the World, 10 km from Hongshulin Seashore Ecological Park. Shenzhen Luohu Railway Station is a 30-minute drive away, while Bao'an International Airport is a 45-minute car journey away. Tastefully decorated, the guestrooms feature modern interiors and clear windows that offer plenty of natural lights. Each unit is fitted with a flat-screen cable TV, minibar and safety deposit box. The attached bathrooms are stocked with bathrobes and slippers. Select room feature the sea view. Guests can enjoy singing in the karaoke rooms, take a stroll in the tropical hanging garden, or rent a car to explore the surroundings. Alternatively, the library provides for a quiet afternoon indoors. Staff at 24-hour front desk can assist with luggage storage and currency exchange services. Xiao Nan Yang Chinese restaurant serves a fine selection of local dishes. Daily buffet spreads for breakfast is provided as well. ... more   less 

Additional Information about Hotel Kapok Shenzhen Bay

Address: No.3001 Binhai Avenue, Nan Shan District, Shenzhen 518054, China
Region: China > Guangdong > Shenzhen > Overseas Chinese Town
Price Range: $190 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Kapok Shenzhen Bay 4.5*
Number of rooms: 242
Reservation Options:
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Hotel Style:
#125 Luxury Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Kapok Shenzhen Bay staff and other travellers.
2 questions
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Questions? Get answers from Hotel Kapok Shenzhen Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose your room facing the bay”
 of 5 bubbles tzc19, 27 Jun 2016 | Read review
“Facebook, Google, YouTube, Instagram, & Twitter are blocked on the mainland. Download a VPN app before leaving home, such as Betternet.”
 of 5 bubbles williamj942, 5 Feb 2016 | Read review
“Before checking in and paying deposit, make sure the air-condition works properly...test for cold and hot air., otherwise you will roast or freeze :)”
 of 5 bubbles chinatraveller888, 2 Jan 2015 | Read review
“Higher up is better as the construction goes on late!”
 of 5 bubbles Bobjob21, 15 Aug 2014 | Read review
“As construction on progress,please advise the receptionist for better room and view.”
 of 5 bubbles MrLeoric, 20 Jun 2014 | Read review
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