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I stayed for a total of 7 nights at the L'Hermitage. Overall it was truly a wonderful experience. Everything from the professional staff reception to the concierge and room service was excellent. The room was large and clean and was refreshed daily. Wifi was fast,...More
I would totally recommend the place as the equivalent to a larger boutique hotel in a nice residential area in central town. The service is impeccable from reception to Taxi bookings and the room well appointed. It "feels" right and serves a business traveller well...More
Response from L'Hermitage H, Guest Relations Manager at L'Hermitage HotelResponded 5 September 2017
Dear valued guest,
Thank you very much for taking your time for sharing your experience with other Tripadvisor users.
We are really glad to know you enjoyed your time in our property, as you mentioned, we put a big effort to offer the most impeccable...More
The hotel is large, has many of the typical amenities. I guess it's been around for awhile (> 5 years), because I notice the smell of dampness or musty in some of the common areas. Which isn't surprising as Shenzhen can get a lot of...More
Stayed at this hotel for 2 nights whilst in Shenzhen. My first impression of this hotel was not that great. Staff at reception desk only spoke Chinese and didn't bother even trying to get and English speaking staff member to help out. That was until...More
Thank Angela H
Response from L'Hermitage H, Senior Guest Relations Officer at L'Hermitage HotelResponded 28 June 2017
Dear valued guest,
Thank you for taking some of your time to share your experience with other tripadvisor users.
We are absolutely happy to read such great comments about our hotel, it makes us very glad to know you enjoyed every single detail of our...More
The room was clean and comfortable. The extra large overhead shower head was especially appreciated, as the jet lag was killer. Every morning Raffael seated our group and served us deliciously fresh coffee. He picked up on our morning habits quickly, and brought us our...More
Response from Shenzhen_Lhermitage, Senior Guest Relations Officer at L'Hermitage HotelResponded 5 June 2017
Dear Valued Guest,
In first place thank you very much for taking some of your precious time to share and post part of your experience in our hotel. We feel very happy to read all those nice comments about your interaction with our hotel staff....More