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Novotel Shenzhen Bauhinia

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279 Reviews from our TripAdvisor Community

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Showing 126: English reviews
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Campbell, California
Reviewed 1 week ago via mobile

The hotel looks dated. In fact, I was looking forward to doing some laps in the pool but it was shutdown; very disappointing. The check in was typical but they gave me a room with double beds andand clearly someone smoked in it. They were kind enough to switch me to another room on the VIP floor (5F). The rooms...

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Helpful?
Thank Anthony L
Singapore, Singapore
Reviewed 23 January 2017

The hotel is located at a quiet area in Shenzhen but what impressed me most is the service of the staffs. I have a little issue with my courier service and looked for Assistant Manager on duty, Mr Jacques Cui for help. I had already checked out but he went extra mile to contact the courier company. He tried to...

Review collected in partnership with Accorhotels.com
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Thank James H
Oxford, England
Reviewed 3 December 2016 via mobile

We were there for my work for 3 nights. Booked into an executive room on the 5th floor with access to the premium lounge. Room was clean and fine and large. The lounge made it easy to be comfortable - quality coffee machine, wine and snacks. I used it to work with my laptop in the evening to avoid disturbing...

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Thank Terry L
Singapore
Reviewed 22 October 2016

So there's not much to say. It's business hotel. It's safe enough and clean enough and quiet enough. Please moderate your expectations when planning on staying here. Don't expect a Hilton or even an Accor hotel in Europe. This is China after all and you could certainly do a lot worse for a functional business hotel. Stayed on the 4th...

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Thank Joe N
Hong Kong, China
Reviewed 19 September 2016

My first time stayed in this hotel. I get a good deal from hotel website with breakfast included. Since I traveling with my family, I booked a room with two double bed. Room was just recently renovated, It is nice and big, very suitable for my family of 4. I also tried the dinner buffet at 1/F, i truly amazing...

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Thank Aaex
Switzerland
Reviewed 1 September 2016 via mobile

I stayed in this hotel for my biz trip because it's a company nominated hotel. Bad experience from the beginning, I booked a non smoking room and I was given a smoking one. After a long flight, I had to wait in the smoking room for another 15' to have the room changed. That happens, fine. The staff doesn't understand...

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1Thank LanDinh
Newport, United Kingdom
Reviewed 9 August 2016

This is a relatively low rise hotel, my room was on the third floor, and looked to be in an extension. My room overlooked a narrow courtyard area between the main block and the extension. The room was comfortable and clean. The staff were helpful and courteous, especially when severe weather forced a change of my travel plans. The breakfast...

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Thank Chris B
Reviewed 6 July 2016

No vegetarian food service available at their hotel. My friend having difficult time with you guys. Upon requesting many times, service mgr serving only non vegetarian food. Please take care of every customer. please provide her some veg food to make her experience beautiful. She is very upset with customer service manager.

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2Thank bikramjit s
ivy8088, Public Relations Manager at Novotel Shenzhen Bauhinia, responded to this review

Dear Guest, Warm greeting from Novotel Bauhinia. At first,pls do accepted our sicerely apology for not giving you the service you wish within your stay. But at second,other customer will be thank you for your thoughtful comment because we now promot new menu,updating the vegetarian and musilim food. Another tips for our foreigner friends,once you need the better helping,pls pick...

Houston, Texas
Reviewed 27 June 2016

It's only a mediocre example among medium-level hotels in China. Breakfast was advertised as being served until 10:00 AM. I showed up at 9:40 and was shocked to find all the hot foods stone cold. The heat-plates, I was told by the staff, had been turned off at 9:30. No reason was given. A cursory apology was offered but no...

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Thank Jimmy L
ivy8088, Public Relations Manager at Novotel Shenzhen Bauhinia, responded to this review

Dear Guest, Warm greeting from Novotel Bauhinia. Our buffet breakfast was opening from 6:00 a.m to 10:00 a.m (6:30 a.m to 10:30 a.m at weekend),although it does not supplement the food at 9:30, but it is worth a taste. Yes we offer two complimentary bottles of water,but the mini-bar drinks is free of charge,and the kettle just under the TV-set....

Kuala Lumpur, Malaysia
Reviewed 12 May 2016

Location vice next to a park which is very nice, nearby subway, hallway a bit dark, maybe the renovation cause the hotel surrounding to ba a bit hazy and noisy. i think the staff need to train a bit more, as they try to be helpful but communication break down.

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Thank donnyBoey
ivy8088, General Manager at Novotel Shenzhen Bauhinia, responded to this review

Dear Guest, Thank you for your such pertinet comments with us.An important tips for our foreigner friends,once you need the better helping,pls pick up the phone and press "8008",the guest relation officer will always at your service with thier fluent oral english. Another exciting news for you is that our renovation is completely done from now on ,all the guests...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Well located in the OCT Zone ,only twenty minutes drive from Shenzhen Airport , 5 minutes from Mangrove Forest , Folk Culture Village , Window of World and OCT Bay . Hotel has 8 function conference rooms , free beverage in Minibar and free local call in room . The quiet living environment could make the business trip more comfortable and easeful . ... more   less 

Additional Information about Novotel Shenzhen Bauhinia

Address: No.2002 Qiaocheng East Road, Nanshan District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Overseas Chinese Town
Price Range: $109 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Shenzhen Bauhinia 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Novotel Bauhinia Shenzhen Hotel Shenzhen
Novotel Shenzhen
Accor Bauhinia Shenzhen
Shenzhen Novotel
Hotel Style:
#35 Spa Hotel in Shenzhen
#79 Luxury Hotel in Shenzhen
#98 Best Value Hotel in Shenzhen
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Questions & Answers

Questions? Get answers from Novotel Shenzhen Bauhinia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need internet, please ask for a room with better connection.”
Aaex, 18 Sep 2016 | Read review
“Tips? Just stay somewhere else.”
942jimmyl, 26 Jun 2016 | Read review
“Because of ongoing building operations I would recommend a room that does not face the pool”
chill1954, 11 May 2016 | Read review
“Try 4th or 5th floor”
Stein55, 14 Jan 2016 | Read review
“Don't get a room in the front along the road.”
663wendyc, 22 Mar 2015 | Read review
5 of 5