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Sheraton Shenzhen Futian Hotel

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Traveller (401)
Room & Suite (122)
Dining (24)
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Overview
  • Excellent50%
  • Very good41%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“havana bar”(7 reviews)
“the club lounge”(22 reviews)
“platinum member”(12 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,078)
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All reviewshavana barthe club loungeplatinum memberbusiness tripthird partywest wingcoco parknice serviceexecutive suitelocation is excellentperfect hotelcomfortable roomconcierge teamlok ma chauconvenient locationhotel staffenjoyed my stay
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11 - 15 of 379 reviews
Reviewed 17 January 2018 via mobile

Humidity in the building is getting better and the smell is going away it seems. Service is average, barely speaking english, but surely dedicated. Breakfast choice in the executive lounge is quite poor. Also, Platinum members like me get little attention (I was assigned a...More

Thank Giovanni B
Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded 19 January 2018

Dear Giovanni B, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for staying with us again. Please be assured that your comment has been shared with the relevant departments and we will take steps to resolve the problems you’ve mentioned. We sincerely look forward to...More

Reviewed 16 January 2018

This located is conveniently located above the Shenzhen Metro Line 4 interchange (Convention & Exhibition Center) which is just 2 stops from the Futian Checkpoint, if traveler is traveling from Hong Kong. Opposite the hotel has a huge shopping mall with various cuisine restaurant and...More

2  Thank Alan6177
Reviewed 15 January 2018

I am staying over here is because the room in JW Marriott Shenzhen already fully book and I am not able to extend my stay therefore I have no option but to stay with Sheraton Futian. The hotel is old and everything is very outdated....More

1  Thank MrLeoric
Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded 16 January 2018

Dear MrLeoric, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for staying with us. We regret to learn that our service didn't meet your expectations and brought you inconvenience during your stay. Relevant departments of the hotel are getting down to the problem you have...More

Reviewed 6 January 2018 via mobile

Visited this in Dec and stayed 3 nights. Pleasantly surprised by the level of service so must give credits to the hotel staff and the training-in-charge. Justifications: 1. Check in: smooth, professional -queues existed(YES!) and was properly managed. - the lady processing my check in...More

Thank RCSH16
Response from William C, General Manager at Sheraton Shenzhen Futian HotelResponded 9 January 2018

Dear RCSH16, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for staying with us and taking time to share comments. We are pleased to learn that our warm service, the clean room and good location have met your expectation, and your recognition really motivates us...More

Reviewed 2 January 2018

Checking in was a breeze and Katrina at the hotel ensured the process was a smooth and efficient one. We got our room early thanks to her. Room was big and clean. Always good to have a clean room. Sheraton club was a great experience!...More

Thank David L
Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded 3 January 2018

Dear David L, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for your staying with us and taking time to share nice comments on TripAdvisor. It's our hornor to help you make your trip in Shenzhen convenient and comfortable. Thanks for your comment and we're...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Indoor pool
Outdoor pool
Details
Price range
US$136 - US$306 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Shenzhen
#14 Business Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#226 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$136 - US$306 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Shenzhen
#14 Business Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#226 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (401)
Room & Suite (122)
Dining (24)
Pool & Beach (15)
Business Centre & Event Rooms (12)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Choose the room facing Ping An Financial Center, the tallest in Shenzhen."
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"the higher up the quieter and avoid the poolside views - unfortunately the whirr of the fans can be a tad..."
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"Chose higher floor might help"
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"Asking for rooms close to the lifts should be a consideration for seniors & families."
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