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No.1663 Yinwan Road Xiangzhou District, Wanzai, Zhuhai 519000 China
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Traveller (1720)
Dining (513)
Room & Suite (35)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Zhuhai Hotel
Updated 29/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 747 hotels in Zhuhai
Location
Cleanliness
Service
Value
Travellers' Choice
Enjoy familiar comforts and great views over Macau from the waterfront Sheraton Zhuhai Hotel, featuring outstanding leisure and conference facilities. Our hotel located in China's Guangdong Province has 548 comfortable guest rooms, including 78 luxurious suites. After a busy day, recharge in our Sheraton Signature Sleep Experience after your travels, kick back with smart amenities including flat-screen TVs and stay connected with high-speed internet – all the essentials for an effortless stay in Zhuhai.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Kids stay free
Children Activities (Kid / Family Friendly)
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Swimup bar
Poolside bar
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Classic
Languages Spoken
Chinese
Hotel links
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1543Reviews3Q+A27Room tips
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Most Recent
hotel e wrote a review Apr 2022
6 contributions1 helpful vote
Sheraton Zhuhai is the best hotel I stayed in Zhuhai comparing with all international 5 stars hotels in Zhuhai . Even if I have chance to choose Sheraton or her sis hotel St Regis, I would definitely choose Sheraton by its awesome hospitality , value of pricing, dining services, customer relationships . It’s deserve to be mentioned that the management group apparently knows what buz & leisure customers really want. There were two staffs in the hotel I have to appreciate. GRAY & WINNIE in the front desk. They were very professional and catered to my every need. Everything has surpassed all my expectations. J.Jiang
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Joseph To, General Manager at Sheraton Zhuhai Hotel
Responded 5 Apr 2022
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at The St.Regis Zhuhai. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Inna M wrote a review Aug 2021
Macau, China15 contributions
This is a five-star hotel. I have stayed in many hotels, but I have never had such a delicious breakfast in other hotels. This does not seem to be very important, but when you travel in China the number of times is like mine After so many times, you will feel that a delicious breakfast is simply invaluable! Delicious bread, fresh fruit, bacon, eggs, Chinese food and good coffee. The staff of this hotel are the most well-trained and enthusiastic I have ever encountered.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joseph To, General Manager at Sheraton Zhuhai Hotel
Responded 23 Aug 2021
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yu Z wrote a review Apr 2021
New York City, New York364 contributions120 helpful votes
We stayed here for 5 nights. I used the suite night awards and got confirmation 5 days prior to check in. We got Macau view suite which is really nice. During the night there is light show which is spectacular. We enjoyed the breeze while hanging out on the balcony. Hotel staff are super nice. We enjoyed the breakfast and lounge offerings are quite plentiful. Hotel is very new and clean. Hotel is very quiet and resort-like. We would definitely come back.
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Joseph To, General Manager at Sheraton Zhuhai Hotel
Responded 6 Apr 2021
Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Richard G wrote a review Oct 2020
Bangkok, Thailand211 contributions380 helpful votes
Some years ago I visited Macau and had my first look at Mainland China from the bridge connecting Taipa with Macau Peninsular. The gleaming Sheraton lit up at night and I wondered what was this place. Now, I took the chance to visit for myself from Shenzhen during the National Day holiday. For a short break from Shenzhen with nothing to do, this hotel turned out to be perfect but it does depend what you are looking for. There is really nothing around the hotel. The convention centre next door has a small number of food outlets including Starbucks, Burger King, and various local places where I got a stomach noodle soup for lunch. Walking along the seafront was a strange experience. It seems 5-10 years old and well maintained but absolutely deserted. Across the river is a gleaming International Finance Centre and the whole area is still very much under construction but feels like a ghost town even though some of the developments including this hotel have been here a few years. Clearly, they’re playing a very long game here because despite the volume of buildings and construction this area has none of the life of any district in Shenzhen. After taking the ferry from Shenzhen’s Shekou Port early in the morning and walking around Zhuhai to see the beaches and sights I got a Didi from Zhuhai’s famous mermaid which took a good half hour and was further than I was expecting. Once here, though, I was able to check in at mid-day in the lounge and was upgraded as a Titanium elite to a Junior Suite with a marvellous view of Macau and the bridge I had travelled all those years ago. Staff in the lounge were excellent and very helpful. As well as the view, the Junior Suite had a balcony, Nespresso machine, and living area separated by two TVs. It was in excellent condition and only a few scuffs on some of the wood. Also, curiously, there was not a single USB port which was either an incredible oversight or an indication that the hotel is older than it looks. In the afternoon, I went to the pool and was able to sunbathe for a few hours which is what I wanted. There were many families with children here so despite being part of a convention centre complex, this hotel has clearly been discovered as a suitable staycation resort in the Greater Bay Area. I was warned that the lounge would be crowded in the evening with lots of children but it wasn’t as bad as the Marriott Ocean Park in Hong Kong on a Saturday night. Six spirits, two wines, and beer along with a food buffet that many clearly considered to be their main meal of the day. I would say it was slightly less extensive than the Sheraton Futian in Shenzhen but I spent both evenings quite happy in a corner on my own there. Breakfast in Feast restaurant is great. Lots of choice in the buffet and a ticket system ensured it wasn’t crowded. I have to give a particular mention to the sautéed mushrooms. This is a vegetable that is often presented swimming in its own flavourless water at breakfast buffets but here they get it right by mixing them with herbs that actually bring out the flavour and boiling off the water so they cook properly. I didn’t visit the action of Zhuhai near the border with Macau and if that’s your focus then you’re probably better off staying somewhere near that area. But for a short break away with a pool and lounge this Sheraton was perfect.
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Date of stay: October 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Joseph To, General Manager at Sheraton Zhuhai Hotel
Responded 19 Oct 2020
Dear tarichard, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Damon wrote a review Jul 2020
Lapu Lapu, Philippines1 contribution
Sea view room Excellent food at the restaurants and Executive Lounge Great service, responsive staff&Great pool And thanks again to Evelyn and Kelly, they treated us like old friends.They'er really nice staff!!
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Date of stay: July 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joseph To, General Manager at Sheraton Zhuhai Hotel
Responded 13 Aug 2020
Dear Damon, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mich Watt wrote a review May 2020
Hong Kong, China61 contributions18 helpful votes
Ridiculously bad service!! Not a place I would recommend, especially for treating clients and business purpose. This is not a budget hotel but freaking Sheraton! I cannot believe what I experienced. At fiery, staff are quite friendly. However, interesting story comes... we went into our assigned room, cleaning lady was there and asked us to wait. She called the front desk to arrange another room for us, so we asked if we should go to front desk to collect our keys. She said no. After a few minutes, she said we need to go down to collect the keys, so we went, and queue (I thought it’s normal for us to be served when next counter staff is ready, obviously no one was aware and available.) We then waited for a while, then one of her staff seemed to be looking for someone with a set of keys in her hand, so I showed interest and asked. Then I got my new keys. This was not the most “exciting” incident, next episode was. We then checked in to the new room, got changed and be ready to hit the pool. All of a sudden, our door was opened! Someone has a card and able to open our hotel room door!!!! Luckily, we were done changing!! This is absolutely unacceptable!! Poor guests felt so sorry about the incident, and we don’t blame them. One more ridiculous thing happened after dinner. So we went with another pair of friends, he needed a shave (which should be available in the room but not). So we went to front desk to ask, front desk staff saw the room key, asked the room number and asked him to provide extra personal information. He was only asked for a freaking shave!! And the front desk staff ultimately sending someone to bring it up to the room, what’s the point of asking personal information?! Then we asked for wifi access, we were telling her there was a problem. After a few information exchanged, the staff raised her voice!! A Sheraton hotel staff raised her voice! In a five star hotel! In the end, it was their unprofessional service and sloppy work and mixed up room information and assignment that contributed to the WiFi issue. This cannot be the standard of a five star hotel like Sheraton. This is absolutely unacceptable. If this is the true Sheraton, the hotel has went downhill tremendously!
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Date of stay: May 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from JosephTo1, General Manager at Sheraton Zhuhai Hotel
Responded 2 May 2020
Dear Watt M, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We feel extremely sorry that we missed the opportunities to offer you a memorable experience. We have already highlighted the severity of this incident to concerned department heads and ensured the cases you experienced would never happen again. We will improve our service process and train our staff harder. Once again, please accept our deepest apologies as we failed to provide you with an exceptional stay with us. Thank you for giving us the opportunity to improve. We look forward to welcoming you back in the near future. Yours sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dannychew73 wrote a review Jan 2020
Kuala Lumpur, Malaysia305 contributions142 helpful votes
Was here on business, 2 nights stay. The hotel overall like most things in China is majestic, huge, larger than life ... and I like it. The location isn’t great, but you could get around easily, so I don’t really consider it a real hindrance. For those into running, there’s ample place by the river. Quiet too. Now for some negatives. I ordered room service, had no currency and offered to pay via credit card. Was told they could only swipe local cards in room and would need to go down to reception to pay - the only place where international cards could be swiped. Finally, the breakfast isn’t great and could do with some improvement. Needs more western options in my view. Overall, though, it was a good stay.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from JosephTo1, General Manager at Sheraton Zhuhai Hotel
Responded 11 Jan 2020
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LuxShanghai wrote a review Dec 2019
Shanghai, China2 contributions
It was a foggy day but our mood was like shining all across the ocean.:) The suite is brand new and spacious and comfortable. Thanks to Evelyn who greeted us at the club lounge and upgraded us the suite. There is one more thing. The swimming pool you don’t wanna miss.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JosephTo1, General Manager at Sheraton Zhuhai Hotel
Responded 26 Dec 2019
DearLuxShanghai, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Willis H wrote a review Dec 2019
1 contribution
I rocked up to the breakfast buffet with the intention to pay for breakfast. RMB180 per person is not cheap for China. I asked for the bill be charged to the room. They said it was not possible since the room was booked using points (which is correct). There was a sign saying Marriott Bonvoy members get 20% off dining. I said I was a member, but the staff said it was only applicable for lunch and dinner (how convenient). I said I'd pay using Alipay but pls make sure the Marriott bonvoy points are credited to my account. They said I was not able to get points for the breakfast as it's not included in the points system. Then they said I could get the points as long as I paid cash. I said "who carries cash in China anymore?" In the end, after 20 mins of back and forth, they were able to charge Alipay, and credit my account for the breakfast. Something fishy is happening at this place. Got to the breakfast at 9, and could only start eating at 9:30 (breakfast concludes at 10:30) so it was not pleasant. Food selection I'd give it a 5 out of 10. Not the best but enough. And it was CROWDED but it was also a Sunday morning.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JosephTo1, General Manager at Sheraton Zhuhai Hotel
Responded 2 Dec 2019
Dear 35willish, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. We feel extremely sorry that we missed the opportunities to offer you a memorable experience. I truly understand your disappointment as well as your expectations to enjoy the luxury service. Thank you again for taking your time to share your valuable feedback and we can ensure that we will exceed guest expectations in the future. We do look forward to welcoming you back on your next visit here. Yours sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pshum35 wrote a review Nov 2019
Toronto, Canada1 contribution
What a nice hotel, great modern design inside and out, comfortable rooms, fantastic swimming pool, good buffet restaurant and wonderful executive lounge. A great value at around $100 US or only 17,500 Marriott points (Category 3). On a prior trip, I was with a Titanium Elite member friend with Executive Lounge access and was very impressed with Sheraton Zhuhai. I wanted to book a room by myself with my wife. Unfortunately, I am new to Marriott without the high status for lounge access. My friend was able to talk with Joey Zhou, Executive Lounge Manager, for me to experience the benefits of getting Marriott elite status. What a smart way to introduce Sheraton Hotel. I enjoyed my stay, thanks to Joey Zhou and her staff. Highly recommend this Hotel.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JosephTo1, General Manager at Sheraton Zhuhai Hotel
Responded 25 Nov 2019
Dear Valid Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support we look forward to welcoming you back in the near future. Yours sincerely
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$96 - US$123 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangdongZhuhai
NUMBER OF ROOMS
548
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Frequently Asked Questions about Sheraton Zhuhai Hotel
Which popular attractions are close to Sheraton Zhuhai Hotel?
Nearby attractions include The House of Dancing Water (4.9 km), Skycab Cable Car (Wynn Palace) (5.1 km), and Performance Lake at Wynn Palace (2.8 km).
What are some of the property amenities at Sheraton Zhuhai Hotel?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Sheraton Zhuhai Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Zhuhai Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Zhuhai Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Zhuhai Hotel?
Conveniently located restaurants include Crystal Jade La Mian Xiao Long Bao, Lotus Palace, and Brasserie at Parisian Macau.
Are there opportunities to exercise at Sheraton Zhuhai Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Sheraton Zhuhai Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Zhuhai Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Zhuhai Hotel?
Many travellers enjoy visiting Our Lady of Penha (2.1 km), Mandarin's House (2.2 km), and Ruins of St. Paul's (3.4 km).
Does Sheraton Zhuhai Hotel have any great views?
Yes, guests often enjoy the harbour view available here.