Sheraton Zhuhai is the best hotel I stayed in Zhuhai comparing with all international 5 stars hotels in Zhuhai . Even if I have chance to choose Sheraton or her sis hotel St Regis, I would definitely choose Sheraton by its awesome hospitality , value of pricing, dining services, customer relationships . It’s deserve to be mentioned that the management group apparently knows what buz & leisure customers really want. There were two staffs in the hotel I have to appreciate. GRAY & WINNIE in the front desk. They were very professional and catered to my every need. Everything has surpassed all my expectations. J.Jiang
This is a five-star hotel. I have stayed in many hotels, but I have never had such a delicious breakfast in other hotels. This does not seem to be very important, but when you travel in China the number of times is like mine After so many times, you will feel that a delicious breakfast is simply invaluable! Delicious bread, fresh fruit, bacon, eggs, Chinese food and good coffee. The staff of this hotel are the most well-trained and enthusiastic I have ever encountered.
We stayed here for 5 nights. I used the suite night awards and got confirmation 5 days prior to check in. We got Macau view suite which is really nice. During the night there is light show which is spectacular. We enjoyed the breeze while hanging out on the balcony. Hotel staff are super nice. We enjoyed the breakfast and lounge offerings are quite plentiful. Hotel is very new and clean. Hotel is very quiet and resort-like. We would definitely come back.
Some years ago I visited Macau and had my first look at Mainland China from the bridge connecting Taipa with Macau Peninsular. The gleaming Sheraton lit up at night and I wondered what was this place. Now, I took the chance to visit for myself from Shenzhen during the National Day holiday. For a short break from Shenzhen with nothing to do, this hotel turned out to be perfect but it does depend what you are looking for. There is really nothing around the hotel. The convention centre next door has a small number of food outlets including Starbucks, Burger King, and various local places where I got a stomach noodle soup for lunch. Walking along the seafront was a strange experience. It seems 5-10 years old and well maintained but absolutely deserted. Across the river is a gleaming International Finance Centre and the whole area is still very much under construction but feels like a ghost town even though some of the developments including this hotel have been here a few years. Clearly, they’re playing a very long game here because despite the volume of buildings and construction this area has none of the life of any district in Shenzhen. After taking the ferry from Shenzhen’s Shekou Port early in the morning and walking around Zhuhai to see the beaches and sights I got a Didi from Zhuhai’s famous mermaid which took a good half hour and was further than I was expecting. Once here, though, I was able to check in at mid-day in the lounge and was upgraded as a Titanium elite to a Junior Suite with a marvellous view of Macau and the bridge I had travelled all those years ago. Staff in the lounge were excellent and very helpful. As well as the view, the Junior Suite had a balcony, Nespresso machine, and living area separated by two TVs. It was in excellent condition and only a few scuffs on some of the wood. Also, curiously, there was not a single USB port which was either an incredible oversight or an indication that the hotel is older than it looks. In the afternoon, I went to the pool and was able to sunbathe for a few hours which is what I wanted. There were many families with children here so despite being part of a convention centre complex, this hotel has clearly been discovered as a suitable staycation resort in the Greater Bay Area. I was warned that the lounge would be crowded in the evening with lots of children but it wasn’t as bad as the Marriott Ocean Park in Hong Kong on a Saturday night. Six spirits, two wines, and beer along with a food buffet that many clearly considered to be their main meal of the day. I would say it was slightly less extensive than the Sheraton Futian in Shenzhen but I spent both evenings quite happy in a corner on my own there. Breakfast in Feast restaurant is great. Lots of choice in the buffet and a ticket system ensured it wasn’t crowded. I have to give a particular mention to the sautéed mushrooms. This is a vegetable that is often presented swimming in its own flavourless water at breakfast buffets but here they get it right by mixing them with herbs that actually bring out the flavour and boiling off the water so they cook properly. I didn’t visit the action of Zhuhai near the border with Macau and if that’s your focus then you’re probably better off staying somewhere near that area. But for a short break away with a pool and lounge this Sheraton was perfect.…
Sea view room Excellent food at the restaurants and Executive Lounge Great service, responsive staff&Great pool And thanks again to Evelyn and Kelly, they treated us like old friends.They'er really nice staff!!
Ridiculously bad service!! Not a place I would recommend, especially for treating clients and business purpose. This is not a budget hotel but freaking Sheraton! I cannot believe what I experienced. At fiery, staff are quite friendly. However, interesting story comes... we went into our assigned room, cleaning lady was there and asked us to wait. She called the front desk to arrange another room for us, so we asked if we should go to front desk to collect our keys. She said no. After a few minutes, she said we need to go down to collect the keys, so we went, and queue (I thought it’s normal for us to be served when next counter staff is ready, obviously no one was aware and available.) We then waited for a while, then one of her staff seemed to be looking for someone with a set of keys in her hand, so I showed interest and asked. Then I got my new keys. This was not the most “exciting” incident, next episode was. We then checked in to the new room, got changed and be ready to hit the pool. All of a sudden, our door was opened! Someone has a card and able to open our hotel room door!!!! Luckily, we were done changing!! This is absolutely unacceptable!! Poor guests felt so sorry about the incident, and we don’t blame them. One more ridiculous thing happened after dinner. So we went with another pair of friends, he needed a shave (which should be available in the room but not). So we went to front desk to ask, front desk staff saw the room key, asked the room number and asked him to provide extra personal information. He was only asked for a freaking shave!! And the front desk staff ultimately sending someone to bring it up to the room, what’s the point of asking personal information?! Then we asked for wifi access, we were telling her there was a problem. After a few information exchanged, the staff raised her voice!! A Sheraton hotel staff raised her voice! In a five star hotel! In the end, it was their unprofessional service and sloppy work and mixed up room information and assignment that contributed to the WiFi issue. This cannot be the standard of a five star hotel like Sheraton. This is absolutely unacceptable. If this is the true Sheraton, the hotel has went downhill tremendously! …
Was here on business, 2 nights stay. The hotel overall like most things in China is majestic, huge, larger than life ... and I like it. The location isn’t great, but you could get around easily, so I don’t really consider it a real hindrance. For those into running, there’s ample place by the river. Quiet too. Now for some negatives. I ordered room service, had no currency and offered to pay via credit card. Was told they could only swipe local cards in room and would need to go down to reception to pay - the only place where international cards could be swiped. Finally, the breakfast isn’t great and could do with some improvement. Needs more western options in my view. Overall, though, it was a good stay.
It was a foggy day but our mood was like shining all across the ocean.:) The suite is brand new and spacious and comfortable. Thanks to Evelyn who greeted us at the club lounge and upgraded us the suite. There is one more thing. The swimming pool you don’t wanna miss.
I rocked up to the breakfast buffet with the intention to pay for breakfast. RMB180 per person is not cheap for China. I asked for the bill be charged to the room. They said it was not possible since the room was booked using points (which is correct). There was a sign saying Marriott Bonvoy members get 20% off dining. I said I was a member, but the staff said it was only applicable for lunch and dinner (how convenient). I said I'd pay using Alipay but pls make sure the Marriott bonvoy points are credited to my account. They said I was not able to get points for the breakfast as it's not included in the points system. Then they said I could get the points as long as I paid cash. I said "who carries cash in China anymore?" In the end, after 20 mins of back and forth, they were able to charge Alipay, and credit my account for the breakfast. Something fishy is happening at this place. Got to the breakfast at 9, and could only start eating at 9:30 (breakfast concludes at 10:30) so it was not pleasant. Food selection I'd give it a 5 out of 10. Not the best but enough. And it was CROWDED but it was also a Sunday morning.…
What a nice hotel, great modern design inside and out, comfortable rooms, fantastic swimming pool, good buffet restaurant and wonderful executive lounge. A great value at around $100 US or only 17,500 Marriott points (Category 3). On a prior trip, I was with a Titanium Elite member friend with Executive Lounge access and was very impressed with Sheraton Zhuhai. I wanted to book a room by myself with my wife. Unfortunately, I am new to Marriott without the high status for lounge access. My friend was able to talk with Joey Zhou, Executive Lounge Manager, for me to experience the benefits of getting Marriott elite status. What a smart way to introduce Sheraton Hotel. I enjoyed my stay, thanks to Joey Zhou and her staff. Highly recommend this Hotel.