In my previous review, I wrote that Sofitel Guangzhou saved my last hope with the Accor. In this review, I would say, if I am a bit less prudent in reviewing a hotel group, Pullman Zhuhai would have eradicated that bit of last hope. I did not expect much since I know the market segment the Pullman brand targets is merely the moderate upscale market. However, what has happened with you, Pullman Zhuhai? I suppose this is perhaps one of my shortest comments on the hardware of a hotel since nothing inside Pullman Zhuhai deserves any elaboration. Everything, from the lobby to the room, is more typical and boring than typical and boring. You cross the front door, which has no bell person stationing at, then you see the teeny tiny lobby on your left. Being small is not necessarily a problem; see MO Guangzhou and MO Guangzhou. The problem is that – alas, I really do not know how to describe it – the tiny lobby space has nothing there at all. You get one long bench for check-in desk, and that is basically it! It is under-articulated to the extent that I doubt if the hotel hired anyone to do any design with its lobby at all. I would not be surprised if now someone told me the lobby was just randomly assembled on-site without any design in advance. I think it is really a shame to a Pullman that its guests need to put it with an Atour hotel side by side: I stayed at one Atour hotel when I was in Zhuhai, and, interestingly, I found the lobby of that Atour hotel much more articulated than the one in Pullman Zhuhai. Its room is even worse. If the lobby was assembled without a designer, I could still see that it was assembled by a construction man with some common aesthetic sense. The room was the same, but by someone without even that common sense. It was, again, more typical than typical: you see a short corridor once you open the door and on the left is the small bathroom and toilet; walk three steps then you see the bed, facing the TV; walk three more steps you see a sofa, then the window, then that is it. It is the layout that has been copied and pasted to countless hotels which do not care about design at all in China for countless times. Unfortunately, Pullman Zhuhai is just part of this club. However, Pullman Zhuhai has two things more. Firstly, it is small; I mean, really small; small to the extent that I would definitely have hit my head right against the window if I closed my eyes and walked ten straight steps from the door (or I may have already hit the bed in between). Secondly, it was coarse. The room blindly celebrated the color scheme of yellow and gold, which is just not the right thing for anyone born after 1970! Simply put, I do not know how to appreciate this small, dull, and shocking golden room. Can the service make the hardware up? Unfortunately, it cannot. No one queued up when I checked in, so I do not understand why the check-in lady still needed to rush things as if ten thousand people were waiting for check-in behind me. She just simplified everything to the extent that she just said three things to me: (1) you checking in?, (2) I may need to use your ID card?, and (3) your reservation includes no breakfast and the elevator is over there. Alright! Efficiency and being cold are not the same thing, and it cannot be clearer that Pullman Zhuhai is the latter. They just did not intend to show their guests a bit of hospitality; even the staff in the McDonald's next to Pullman Zhuhai managed to welcome their customers more passionately than Pullman Zhuhai did! So, is Pullman Zhuhai the Burger King in the hotel industry? I always regard the check-in as the most critical moment for a hotel to leave a good impression to its guests. It is the moment that almost defines how a guest would perceive the level of service in a hotel. Unfortunately, Pullman Zhuhai scored zero here. However, after some thought, I believe I should not say that the service of Pullman Zhuhai is a zero-point one. Doing so is not fair to other zero-point hotels like Atour and Yitel. The services at Pullman Zhuhai deserve something even less than zero. Here I need to mention one story I encountered during my stay at Pullman Zhuhai. I left the hotel to have my dinner nearby at around 10 PM. I saw a bell person standing at the center of the lobby (perhaps that was why I could not see any bell person stationing at the entrance – they were all having their good time in the lobby doing nothing). I randomly said hello to him while I was walking. I did that out of the simplest etiquette since I was walking toward his side (so I saw him and he saw me). Guess how he responded? He glared at me for a few seconds, then turned and walked away. I was so shocked that I wondered if I was doing anything offensive! I have been to some hotels where staff did not respond to the greeting from guests (like the infamous W Guangzhou); I have even encountered some hotel staff who would just look at me when I greeted them (like the fictitious Four Seasons Macau. However, it was my first time facing a hotel staff who would glare at me and angrily walk away when I greeted him. I am extremely curious what thought he had in his mind that would prompt him to act in such a way, a way that we would not behave in even if we are just encountering a random person greeting us on the street. But this is still not the end of the story. Two days after I checked out, the hotel called me as a standardized practice to do a survey with me. I told them about that weird encounter with the bell person. What surprised me was that they did not seem to understand how annoying the issue was but said, "oh, so you think the bell person is not hospitable enough." I am really puzzled how a hotel can take a guest's feedback on such an annoying issue so casually and uncaringly. She did not ask me for any further information and said they would work to improve, of course, in a really SOP tone and sentencing. To be honest, how can a guest believe that a hotel would really treat this issue seriously when the hotel simply thought it was a simple issue about the degree of hospitality and without any further inquiry? It is like how a victim of theft can trust that a police officer would work on his case when the police do not even ask him what has been stolen? Sorry, Pullman Zhuhai, but you really do not serve to be called the Pullman. IHG has recently stopped allowing a number of properties in the US to use the logo of Crowne Plaza since they are not up to that standard. I won't be surprised that if Accor does the same in China, Pullman Zhuhai will no longer be called Pullman Zhuhai. Also, if I am not prudent and judge the whole Accor group by looking at this hotel alone, I would never ever stay at any Accor property again either. Being typical and boring is not a fatal problem, but when a hotel is boring, overly standardized, eliminates design to the minimal extent, and has rude staff, it is a fatal problem.…
I have been staying in many Pullman hotels in other part of the world and China. And I would said this is the best Pullman hotel as the standard of service and cleanliness are top notch for such hotel standard. the staffs are well trained and the rooms are very clean. hotel food is among one of the best in China hotel for foreigners and the location is situated in a very modern part of Zhuhai. thumbs up for the management running the hotel
The hotel stay was very pleasant and comfortable.The staff was approachable and helpful. They always provide immediate help if required, and considerate suggestions. The location was convenient for getting around.
Pullman hotel is the one to book a second stay without hesitation. The personal welcome on my and my wife arrival, the room upgrade and welcome gift showed his appreciation. Special thanks for Mr. Zhong, the front desk will always arrange suitable and affordable transport for me. The staff are friendly, helpful and, above all, caring their guests. It is making a stay at this Pullman hotel particularly enjoyable. This hotel manages to continue to guarantee health and hygiene during COVID-19, without you as a guest experiencing any inconvenience. The rooms are comfortable, spacious, neatly clean and sufficiently equipped with everything you need during your stay. The restaurant is spacious and provides a wide range and varied breakfast.
The location is excellent but the service and all the facilities is not worthy. First of all, Front Service Agent offered us a free upgrade because I am traveling with my friend who came to Zhuhai for the first time, which I am really appreciate that. But I don't think staying in this hotel gave her any good memory. The air condition of my room has noise all night and in the morning around 6:00 there's many staff and guests at the corridor talking loudly and the guest who stayed next to my room always opens the door of his room but the sound of his door closing is also a noise for us because we can hear it from our room and the sound of if would make you feel like it's your door being open and closed by someone else, which makes me cannot sleep all night. And we asked for HDMI cable at night, GSC replied that they already borrow them out to other rooms so I said if you have one, please hold one for me. In the next morning, my door was knocked on to send me a cable which I ask for even when I turned on DND. I thought they will just hold it for me until I turn off DND or wait until I call GSC instead of waking me in the morning. Anyway, I don't really feel comfortable staying here. The room is ok but there's noise from the air condition and the room next door. The swimming pool is a bit too small but the water is clean which is excellent. The service I received is not up to my standard but I think Katrina who helped me to check out really offered me the best service which is that she smiled and she helped me with my check in efficiently.…
Impressive team service after over a year return, warmest welcome to the old customer. Nice treat and sincere arrangement by upgrading my room, also took a good care of my friends as well. Will definitely come back even under COVID-19 travel control.
My wife and I stay at Pullman whenever we travel to Zhuhai. Convenient location. Friendly and helpful staff. Neat and tidy room and good buffets. These are the main attractions. It's a pity no buffet was offered during our stay due to the pandemic. Hope we can have buffet in our next visit.
I have stayed at this hotel when it was still a Novotel just after it opened and over the years Pullman Zhuhai has become my one and only choice to stay at in the city. This hotel is by a large margin the best run hotel I have ever stayed at, period. The level of service, attention to detail and customer focus puts this hotel in a class of much more expensive brands. That, together with the above average F&B options, make up for minor shortcomings in hardware. This property should be a case-study in hotel management books. Detailed review: Location: The hotel is part of a newly developed business and shopping area called Fuhuali, which is located at the northern edge of Zhuhais old city center Gongbei. The ferry terminal with connections to Shenzhen and Hong Kong can be reached as easily and quickly as the Gongbei border checkpoint to Macau, as well as the adjacent Zhuhai railway station. Zhuhai Jinwan airport is about an hour away by car and there tends to be some congestion in both directions. Inside the shopping area of Fuhuali, you will find a variety of restaurants, bars, fashion brands, a supermarket and a cinema, giving you plenty of things to do to keep busy. Lobby and check-in: the bell boys are eager to help with the luggage and escort guests through the comparatively small lobby of highly polished yellow stone to the check-in. Check-in is hassle-free and as efficient as one would expect. Guest rooms: before reaching your room, the elevator deserves a mentioning. By swiping the room key, the corresponding floor is automatically selected, which is a neat time-saver. It isn’t possible to go to another floor than the floor of your own room, which is a nice safety consideration as well. Since the hotel was rebranded from Novotel to Pullman, the guest rooms received an interior update. The design is clean and comfortable, with a good choice of light colors. Rooms are neither minimalistic, nor overladen, just very comfortable. The rooms are well-maintained, which is important considering the light color of the carpet. Standard rooms are quite small for a hotel in China, so if your budget permits, I would recommend booking a deluxe room, which feels about 50% larger and has a much bigger bathroom. Higher category room types come with additional facilities, like an illy coffee machine and complementary coffee capsules. Bathroom: standard room bathrooms are separated from the room with a glass window, which can be electrically switched from transparent to opaque at the push of a button. Very cool indeed! Deluxe room bathrooms are separated from the room by a door and a wall, there is no way to look into the room from inside the bathroom. Deluxe bathrooms have two sinks, a bathtub and a separate shower, while std rooms only have a shower and a single sink. Hotel cosmetics: The Pullman purchases C.O.Biegelo branded shampoo, shower gel, and other cosmetics. TV: Rooms come with Philips flat screen TVs. English foreign channels include BBC, CNN, AXN, HBO, Cinemax, NatGeo and Discovery. The picture quality is good. Breakfast: Breakfast at the Pullman Zhuhai is amazing! The chefs make some of the best croissants in all of China, but the other baked goods are also excellent and creative. The choices are varied every day so you get to explore a different breakfast every morning. There are choices of freshly squeezed fruit and vegetable juices, as well as a large selection of freshly prepared Asian breakfast eg. noodle soups. The hotel is also a cheese-lover’s hotel, offering a very varied platter of imported cheeses. I think in terms of deli meats, the choice could be a bit bigger. Executive Lounge: The lounge is quite small, but comfortable. During happy hour, three choices of very well prepared hot meals are offered. Different choices are offered each day. Further, there is bread, cheeses and ham, salads, cakes and ice cream. There is also plenty of liquor and a small but good selection of two or three red wines each. The lounge staff is very helpful and a lot of fun, engaging nicely with the guests and not just serving food and drink.…
I booked this hotel for two nights for my birthday. The location is very convenient for sight seeing and night life. I would like to thank the hotel associate Jason and the staff for providing me with such good service. They kindly upgraded me to a Suite upon arrival and surprised me with a birthday cake as well. I will gladly visit again very soon.
A marvelous place to be and an unbelievable rich and extended breakfast we never saw before. We surely will come back and can recommend it out of the midlle of our heart! Very internationally orientated and quite comfortable also in a nice environment ; Pico bello! Henk Siroen, Cuijk (NL)