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InterContinental Sanya Resort

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#20 of 1,315 Hotels in Sanya
Certificate of Excellence
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InterContinental Sanya Resort
InterContinental Sanya Resort
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380 Reviews from our TripAdvisor Community

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Showing 170: English reviews
North Chelmsford, Massachusetts
Reviewed 2 days ago NEW

Very large resort which you need to take shuttle from one end to another. Especially with the upgrade somehow ended up in the middle of a U shape layout, so kind far from everywhere. The layout isn't convenient for getting in and out of the building because the back side is on the hill. Rooms are nice with outdoor seating....

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Helpful?
Thank Rui W
Shanghai, China
Reviewed 1 week ago

We booked the Club category. It was a good choice so we could enjoy breakfast, snacks and a dinner snack buffet as well as a pool area exclusive with guest from Club category in a quiet atmosphere. The Resort is huge and has nice pools. The Spa wonderful - after the first treatment I went back the other day because...

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Helpful?
Thank Ariane H
Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Ariane H, Thank you for having chosen our Resort at your last visit to Sanya and for sharing your experience with fellow travelers. Your very kind feedback is much appreciated and has already been shared with our team. We are happy to see that you have enjoyed the culinary side of the Resort, the facilities, SPA and services. We...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago via mobile

It's my 1st time staying in intercontinental, but it is truly a most terrible experience ever! I was checked in a dirty room. I've been waiting for 50 min, all I had was just changed by another room ONLY! Both my mum and me got shocked while we was trying to enter our room as there was a guy there....

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Helpful?
Thank Abbyzhang
Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

Dear AbbyZhang, Thank you for review and candid feedback. We take your feedback very seriously and we have initiated training and monitory policies to rid us of mobile phones on the property and to ensure guests are noted and well taken care of. We are well aware of our weakness in clearing tables in the rush breakfast hours, and have...

Ickenham, United Kingdom
Reviewed 4 weeks ago via mobile

Wonderful place. They upgraded us to enjoy the VIP area once we arrived. Excellent facilities. Great food. Very friendly and helpful staff. A safe beach area is marked out (it is rocky) and there's a nice pier to walk out onto. Enjoyable dance show (see photo). Good facilities. Lovely comfortable room with a novel outdoor shower! Can't fault this place.

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Helpful?
Thank Simon S
Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Simon S., Thank you for having chosen our Resort at your last visit to Sanya and for sharing your experience with fellow travellers. We are happy to see that enjoyed the ocean and beach – also that you were satisfied with our facilities. Sundays our Beach Bar launched the weekly Beach Brunch, with Champagne packages, floating DJ and a...

Sydney, Australia
Reviewed 12 January 2017

The hotel grounds and facilities are nice but we encountered two problems: 1. The hotel does very little, if anything, to control guests' behaviour. We saw children urinating into pot plants, people walking into restaurants in just their underwear (not swimmers) or bathrobes, men spitting into the lagoons and constant pushing in and jostling when waiting in line for a...

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Helpful?
Thank jcccon
Andreas K, Assistant Sales Manager at InterContinental Sanya Resort, responded to this review

Dear Jcccon, Thank you for choosing to stay at InterContinental Sanya Resort recently. We are happy to know that you liked our hotel’s facilities, however, we must apologize for the unsatisfied experience during your stay. We are sorry that you might disturbed by other guests, our team is trained to halt guests that do not follow the privacy code and...

Reviewed 28 December 2016

I tried posting this reviews 6 weeks ago not sure why it's not published. The travelling journey took us about 45mins to an hour to reach the hotel from the airport and upon arriving we waited in the lobby for more than 45 mins (all of us are so tired)as there are only 2 staffs working at the front desk....

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2Thank Adele A
Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Adele A, We are saddened to learn about your poor arrival experience and the unfortunate welcome you received. This is not the service we pride ourselves with and wish to apologize. Our Resort is one of the closest, in Sanya, located to the airport – usually you should not take longer than 30 minutes, especially when travelling in the...

San Jose, California
Reviewed 24 December 2016

Usually I don't give this kind of bad review. But the experience this time was so bad. The stay was not pleasant, I have encountered many problems. 1. I reserved two rooms. When I check in around 3pm, I was told that one room would be cleaned. Another room won't be ready soon since the check out time would be...

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Helpful?
Thank snowbubbleca
Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

Dear snowbubbleca, Thank you for staying with us and we do appreciate your candid response and allow us to clarify your concerns. At the time of your check in, the resort was fully booked and we do understand that our team will have to manage this challenge. Our team was very proactive in handling your requests, and even offered you...

New Zealand
Reviewed 20 December 2016

I stayed around 10 days in this resort while on business in Sanya. The room was very luxurious, especially the outdoor seated area. It was kept very clean, bottles of water were supplied every day, and the staff were all really friendly. There were multiple pools so plenty of room to lounge by the pool in time off, and the...

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Helpful?
Thank goldengirlNewZealand
Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

Dear goldengirlNewZealand, Thank you very much for staying with us at the InterContinental Sanya Resort. It is our pleasure that our facilities, rooms, friendliness and cleanliness have met your expectations. No doubt you are already familiar with our hotel, but if there should be any way we could make your next stay more comfortable, please do not hesitate to let...

New York City, New York
Reviewed 10 December 2016

I stayed at the Intercontinental Sanya for 5 nights for a work event and had an overall very nice experience. All my previous visits to China have been to Beijing and Shanghai, so I was curious to check out Sanya, frequently described to me as the "Hawaii of China." Arrival at the relatively small Sanya airport was easy and retrieving...

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Helpful?
Thank Dan B
Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

Dear valued guest Dan B, It was a great pleasure having you with us at InterContinental Sanya Resort recently. We are glad to know that you were satisfied with the overall experience. Meanwhile, we appreciated your constructive comments on our various services, helping us improving further in our service to strive for excellence. We are also thrilled to know that...

Yekaterinburg, Russia
Reviewed 18 October 2016

This is a beautiful, serene, welcoming 350-room hotel resort, surrounded by mountains, natural forests and a beautiful beach. Most rooms and especially the higher ones offer great ocean views. The ultra modern contemporary design targets both those seeking a formal and casual feeling. Being a main meal breakfast person, I very much enjoyed the cuisine offerings. Excellent and attentive service...

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Helpful?
Thank KodoDrummer
Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

Dear imreszabo2016, Thank you for choosing to stay at the Intercontinental Sanya Resort. Our team is very happy to hear and read your comments regarding their service. We are also thrilled to know that you enjoyed the Premium Ocean View room with the great ocean panorama and the breakfast at Mediterraneo restaurant. We would like to highlight our new excursion...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Beachfront
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanya Resort occupies one of the most beautiful locations in Sanya – Xiao Dong Hai. Surrounded by pristine white sands and majestic mountains, this resort offers guests inspiring views from every room. Beautiful water features and water gardens throughout the resort create a serene yet stylish ambience. InterContinental Sanya Resort offers 343 rooms including 24 beachside villas, and guests can lounge in four swimming pools, dine in seven restaurants and bars, unwind in our soothing SPA InterContinental or choose from one pillar free ballroom and seven inspiring meeting rooms. ... more   less 

Additional Information about InterContinental Sanya Resort

Address: No.1 Zhouji Road, Sanya 572000, China
Region: China > Hainan > Sanya
Price Range: $197 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Sanya Resort 5*
Number of rooms: 343
Reservation Options:
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Also Known As:
Intercontinental Sanya Hotel Sanya
InterContinental Sanya Resort Hainan
Hotel Style:
#3 Romantic Hotel in Sanya
#5 Business Hotel in Sanya
#7 Family Hotel in Sanya
#11 Top resorts Hotel in Sanya
#18 Spa Hotel in Sanya
#19 On the Beach Hotel in Sanya
#20 Luxury Hotel in Sanya
#46 Best Value Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Sanya Resort staff and other travellers.
7 questions
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Questions? Get answers from InterContinental Sanya Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get rooms near to lobby avoid walking”
 of 5 bubbles 805adelea, 27 Dec 2016 | Read review
“Watergarden rooms are nice, request close as possible to the beach”
 of 5 bubbles G6227BGdanb, 9 Dec 2016 | Read review
“Higher rooms offer great ocean views”
 of 5 bubbles KodoDrummer, 18 Oct 2016 | Read review
“Higher floors, bay view.”
 of 5 bubbles KhunJoeOnTheGo, 9 Aug 2016 | Read review
“Club pool villa, spacious and next to the club lounge”
 of 5 bubbles Rene7, 8 Aug 2016 | Read review
5 of 5