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Renaissance Sanya Resort & Spa

618 reviews
#15 of 1,373 Hotels in Sanya
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Traveller (1062)
Room & Suite (250)
Pool & Beach (127)
Overview
  • Excellent61%
  • Very good27%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“starfish market”(24 reviews)
“star anise”(16 reviews)
“star fish bar”(13 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from Renaissance Sanya Resort & Spa
Special Offer: Premium Room Offer
Hotel packages
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Contact Info
Name/address in local language
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (618)Write a Review
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1 - 5 of 319 reviews
Reviewed 15 January 2018 via mobile

Stayed here recently for business and can honestly say this is the worst hotel experience of my life. I am a regular business traveler and have never come across such poor service. Nothing in the hotel functions properly, rooms are not cleaned to any basic...More

2  Thank MeghanGallagher
Response from RenaissanceSanya, Director of operations at Renaissance Sanya Resort & SpaResponded 17 January 2018

Dear Ms. Gallagher Thank you for taking the time to share your experience staying at our resort. We sincerely apologize for the absolutely failing your basic expectations. You certainly have every right to be extremely disappointed. We acknowledge that we have many areas for improvement...More

Reviewed 2 January 2018

We stayed here for one night as a part of our Sanya trip and were impressed with the property which is very huge and bang on the Haitang bay with its own private beach.The location is a bit far from the Sanya airport and it...More

Thank Kshitij2003
Response from RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & SpaResponded 7 January 2018

Dear Kshitij2003 We appreciate your feedback on tripadvisor and thank you for taking the time to share your experience with us. We also apologize for failing to meet some of your expectations. We believe that there are still many areas for us to improve on...More

Reviewed 26 December 2017

We had initially booked a club room at the Sofitel for our trip to Sanya but ended up taking the cheaper option of this hotel after my father in law decided to tag along and double our expenses.... Anyway I digress. The hotel and grounds...More

Thank TheBeijingDeva
Response from RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & SpaResponded 29 December 2017

Dear TheBeijingDiva Thank you for taking the time to share your experience at our resort on tripadvisor. We are delighted that your family enjoyed the stay and appreciate your commendations, which we certainly would share with the ambassadors. We alsomapologize if we failed to exceed...More

Reviewed 13 December 2017

we'd recently encountered the hotel through a friend who'd stayed there before. our requirements were quite simple. have a room that enables us to walk to the beach (without crossing any street, etc) and got a room with a beautiful view, metres from the beach....More

Thank jsingap0re
Response from RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & SpaResponded 14 December 2017

Dear Mr. jsingap0re We appreciate the time you have taken to share your experience staying at our resort. We are delighted to hear that you enjoyed the moments here, which we will certainly share with our ambassadors. We also apologize if we failed to exceed...More

Reviewed 12 December 2017 via mobile

Room: -Very spacious -wonderful view at 8th floor -Not new but in good condition -A little smelly at the beginning but it disappear after openning the class door for ventilation -bad snell in the wardrobe, may be due to the slipper Restaurant: -many food choices...More

Thank Ivan3311
Response from RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & SpaResponded 13 December 2017

Dear Mr. Ivan3311 We appreciate the time you have taken to share your experience at the resort. Our utmost apology for failing to exceed your expectation. Thank you for the feedback on the room, which we have been working to refresh the rooms since the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Beachfront
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Tennis Court
Details
Price range
US$84 - US$547 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Sanya
#7 Romantic Hotel in Sanya
#8 Business Hotel in Sanya
#11 Best Value Hotel in Sanya
#14 Luxury Hotel in Sanya
#14 Spa Hotel in Sanya
#14 On the Beach Hotel in Sanya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$84 - US$547 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Sanya
#7 Romantic Hotel in Sanya
#8 Business Hotel in Sanya
#11 Best Value Hotel in Sanya
#14 Luxury Hotel in Sanya
#14 Spa Hotel in Sanya
#14 On the Beach Hotel in Sanya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1062)
Room & Suite (250)
Pool & Beach (127)
Dining (52)
Family and Play Areas (12)
Business Centre & Event Rooms (4)
Questions & Answers
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Nelson G
29 July 2017|
AnswerShow all 2 answers
Response from RenaissanceSanya | Property representative |
Dear Mr. Nelson G Thank you for the inquiry. The package is for the Grandparents+Parents+kids and it comes with 2 rooms already. Otherwise it would be very crowded even in our spacious room. You may like to book directly... More
0
Votes
Emelie CY C
Hi there. I was booked 2 bookings through online travel agent -Expedia under name Ms. Cheung Ching Yi & Ms. Chan Hau Yee for 3 days 2 nights. Could you remark that we would like to request **connecting room** on non smoking floor with higher floor and nice view. Base on our booking we did not included the Breakfast and internet access. May I know any promotion upgrade to nice room such as executive floor or others? Cause we would like to include both with nice price if possible. This is our first time travel to Sanya therefore we don't have any ideas and plans, hope you can provide more information us I do appreciate it. By the way, how long does it takes from airport to hotel ? Any transportation suggestion? If I take a taxi how far and how much for that? Since I search on website shown hotel do have shuttle bus is it free or pay extra charges? Also when I go to downtown by hotel shuttle is there any charges? If lovely that send me the timetable of bus schedule.
3 June 2017|
Answer
Response from RenaissanceSanya | Property representative |
Dear Ms. Emelie CY Our apology that for some reason, your inquiry did not reach us in time. I understood that we did not exceed your expectation. we have sent a private message to you and look forward to hear from you... More
0
Votes
Sean_Lam
4 May 2017|
AnswerShow all 2 answers
Response from RenaissanceSanya | Property representative |
Dear Mr. Sean_Lam My apology for the late response. you can choose the full board or you can choose where you like to dine when you come here. We do like our guests of course to dine with us every night but we know that you... More
0
Votes
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Room Tips
"best view and quiet floor"
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"best views"
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"Rooms higher up will have a much better view"
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"Higher floors, better views!"
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