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Universal Resort

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Universal Resort
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631 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Prince Albert, Canada
Reviewed 6 January 2016 via mobile

The poorest hotel I have every stayed in. Period! You must book in advance. When we got there the room that we thought we booked was not available. Had to take other room, for more money! Without amenities that we paid for. Then next day to get what we thought we paid for, double the price. So stayed one night....

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1Thank hughs289
Kazan, Russia
Reviewed 15 December 2015

The only thing I loved about it-our view from the room- sea, lake and mountains view and it's stylish view. We didn't have a breakfast because it was very expensive so we needed to buy food in the grocery. The staff was unhelpful and frankly speaking not for the 5 star hotel. The water in swimming-pool was ok, but deep...

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Thank Liya U
Shenzhen, China
Reviewed 24 September 2015

was there with my mom, breakfast is typical chinese style,service same(((. just a plus of this hotel its just next to the beach and hotel stuff making sure you ll get place under umbrella . nice lake. terrible swimming pool but you can walk to hotel next to it and use their pool(which is very nice). during our stay is...

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Thank natalyia t
Sydney, Australia
Reviewed 31 May 2015 via mobile

Poor quality room, poor air conditioning poor service, glass sheds on floor, poor attitude from front desk woman. Hassle to change currency. Only $600 per day. If currency had any markings, like a pen mark, they rejected the currency. Advertising showed the rooms opening into the beach but the hotel was located 1 block back from the beach - I...

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Thank AgriWealth
Reviewed 22 May 2015 via mobile

The worst hotel experience in my life !!! Female front desk woman with really bad attitude. The hotel generally couldn't give any customer service whatsoever. False advertising from the beginning as regards position on the beach. Big hassle changing foreign currency. The air conditioning was non existent - I sweated all night with the air conditioning on the lowest setting...

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Thank Wayne J
Reviewed 5 May 2014 via mobile

The main hotel has a big entrance and is unique in design. The staff were helpful and friendly. We really enjoyed are stay there. We didnt want to leave. Yalong was is very beautiful.amezing place to being there will be come back soon n wanna stay in same hotel

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1Thank Ankit J
Dongguan, China
Reviewed 2 April 2014

Me and my wife stayed 7 days at Universal Hotel, some kind of short vacation... We choose the hotel because the location and price, that was resonable. The hotel is not new anymore, but has clean rooms, good toilet, nice environment and a great swimming pool, the breakfast is excellent. The beach you have a private space and you can...

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Thank Fabio_Arn
Washington DC, District of Columbia
Reviewed 25 November 2013

First, the advertisement photo is misleading, it shows a picture of a beach but the hotel is a few minutes walk to the beach after crossing a road and a large parc. Second, it is not exactly tidy and clean! Hotel staff are not up to standard. There are much nicer hotels in the price range. Food is very ordinary....

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2Thank Antony W
Hong Kong, China
Reviewed 13 December 2011

Actually it is Not Bad coz the price are low enough as a resort. Don't expect too much for the breakfast and the rooms are a little far from the beach. But wWe had a good time there although the private beach are closed at night we were there drinking and playing. it left us wonderful memories.

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Thank Sissiwei
An Agoda Traveller
Reviewed 13 January 2010

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4Thank An Agoda Traveller

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Universal Resort

Address: Yalong Bay National Resort District, Sanya 572000, China
Region: China > Hainan > Sanya > Yalong Bay
Price Range: $84 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Universal Resort 4.5*
Number of rooms: 257
Reservation Options:
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Also Known As:
Universal Hotel Sanya
Universal Resort Sanya, Hainan
Hotel Style:
#91 Luxury Hotel in Sanya
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“please stay away”
 of 5 bubbles 871antonyw, 24 Nov 2013 | Read review
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