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The best hotel in Wuhan is worthy of the hotel decoration modern luxury service is also very special good not the kind of the same service reception desk Chloe is very good to help do the upgrade also asked the room needs to know that we are here to travel to help introduce Wuhan special snacks and classic feeling is very good
I visited Fairmont Wuhan on a weekend. I live and work on the other part of the city and came here for the second time. Front desk staff Gina recognized me and welcomed me back. Also other staff were very friendly as usual.
Traveling for business and wanting to spend the weekend in a relaxing place I selected this hotel I heard was providing good services and had very good sport facilities for me to swim and exercise. That hit the spot with a plus as the food was great. Awesome buffet variety and all inclusive at the executive floor! I highly recommend this hotel for any traveler.
My fiancé and I visited Wuhan and stayed at Fairmont for our 5 year anniversary. It was truly the most memorable hotel stay. They prepared special gifts and upgraded our room to a corner room with gigantic windows. We had breakfast in bed, which was prepped freshly. Gina greeted us and made sure our needs were met. She gave us recommendations—local foods, easy transportation, entertainment, etc. Everyone at the hotel was really kind. Thank you all for making our anniversary special!!
I visited Wuhan for conduting a customer event at Fairmont owing to its intimacy to a Canadian. Even though the lobby was still under renovation, the overall experience especially the assistance from the colleagues was quite impressive. The event was held successfully and all our customers were satisfied. Especially thanks to Charlotte at the front desk for her assistance.
Stayed at the hotel for a two nights for a corporate meeting. The room is very nice, clean with soft bed and beautiful design. The breakfast at the lounge is a great start for a day - very quite, not too many people and with nice choice of food. Big thanks to Russian lady for her warm service. Hope our company will choose same hotel next time!
We stayed for three nights as the first of our extended 22 night holiday mainly staying with Accor group hotels. As a frequent Fairmont customer, the hotel was very clean and tidy with exceptional rooms. The service was good, mostly friendly and some staff made some effort to get to know us. Unfortunately as a Fairmont branded hotel, I would expect a little more friendliness from all staff to make the experience more enjoyable. A welcome when you enter the building and an extra effort for a ni hao or hello. As a diamond member with Accor, I would expect a little more. A nice 5* hotel but some extra work is needed to be branded with the Fairmont name.
Nice room with good facilities. Breakfast is nice with balanced Chinese and Western offerings. Glad to have the free room upgrade. Attentive laundry service with my button replaced. Definitely will consider to stay when visit Wuhan again.
This is the first time I stayed in Fairmont Hotels and the team in Fairmont Wuhan has honour their brand's vows to provide the unforgettable experience for their guests. I travelled for pleasure in Wuhan for 2 days and I'm glad that I have booked the Fairmont instead of other Accor hotels managed by Huazhu. The email communications with Fairmont Gold is smooth and solved quickly before I arrive. A complimentary upgrade has provided by the hotel for me as a Accor Plus Gold member. The hotel located in Wuhan CBD, around 30 minutes by cab and 4 minutes walk to the nearst metro station. I really like the decoration of the hotel which is modern, upscale and sophisticated and everyone in the hotel is really helpful and cares about their guests need about traveling in Wuhan like places to see and local restaurants recommendation. Especially the staff in the Fairmont Gold Lounge (Jessica, Aubrey and Icy) and Cafe CBD (Inna). My friends said that the Fairmont is the best in Wuhan and I understand why they said it after my flawless and happy experience. Thank you to everyone in Fairmont Wuhan which made my stay in Wuhan unforgettable!…