There was a problem with the events venue due to poor planning and lack of training of staff members. In the end, the Director of Sales found a solution to the problem which worked out well. But it was not without agitation on our end. Thank you to the concierge guys, they did a good job in trying to solve problems with a parcel. The room was basic and served its purpose. Clean and did not smell like cigarettes. Lounge offering was average, they did have a good whiskey. The hotel was close to Yellow Crane Tower. 30 mins from East Lake. 30 mins from Hankou.
My partner and I had an overnight stay in Wuhan, and I chose this hotel purely due to its location. It is close to Jiyuqiao station on Metro Line 2 which goes direct to the airport, and the hotel is literally on the riverside and within a walking distance to the tourist spot Hubu Xiang and the Yellow Crane Tower. In this way, we can explore the city in a very short period. Its lobby is very impressive, and room is bigger than what I expected. The most impressive thing is the hotel pool. It is big and clean, very suitable for lap swimming.
As a top tier Marriott elite member, there are certain expectations, especially at a Westin Hotel. From the beginning, I had to request the manager because the front desk person wouldn't give me an upgrade, despite suites being available. Manager took care of that. The rooms are dated, the carpeting dirty and worn, the temperature controls were not working and again the manager had to be involved to have engineering fix the issue, since engineering had a number of lame excuses why it wasn't working. After the manager's involvement, it got fixed. Went to work out and the locker rooms are dirty, the showers full of mold over the walls! Walked out and showered a second time in my room. The lounge is nice with a good selection of food and drinks for breakfast and evening hor's doeuvres. Disappointing that at breakfast you have to ask for fresh orange juice, otherwise you get bottled sweet fake OJ. Staff overall are very friendly, friendlier after one complains about something. Overall a disappointing stay, most likely won't return.…
Stayed for a short one night. The lobby of this hotel is impressive. It also smells really nice. Good first impression. Shower pressure very good. Bedding was good Westin heavenly bed. Gym adequate. Breakfast has good varieties. Love the chinese selection. Cappuccino can be made better and higher quality coming out from the machine. Checkin and check out was prompt. Were upgraded to a corner room facing the river. Thank you.
I stayed for 3 nights at the Westin Wuhan. It is a beautiful hotel with good service from the staff in the Club Lounge on the 21st floor. Amazing views of Wuhan and the Yangtze River. Though there is nothing much around then hotel, a 20 minute taxi ride across the river will take you to the City Center. Rooms are nice and functional. The only complaint I have about the service, which was dealt with efficiently, is that with HouseKeeping. I had the do not disturb light on the door the entire day as I was catching up on some much needed sleep. At around 4 pm, I received a phone cal from Housekeeping. They said” we notice that the DND light is ON. Would you like us to clean your room?” The DND light means Do Not Disturb! Period. If I wanted housekeeping to clean my room, I would have called them. That’s the only issue I had with the hotel. …
This hotel was surprisingly extravagant, with its grand entrance and over-the-top decors in the lobby. Apparently, this hotel used to be THE hotel to conduct business in, and it shows. It's located along the Yangtze river, with a nice riverside park for morning jogs. As many of our clients live across the river, Wuchang is a bit less convenient for business meetings. There are constructions up and down the street, an obvious communist effort to prepare the town for the upcoming military olympics, and it's causing a fair bit of inconvenience and eye sores.
This stay was good at frist but bad things happened then. The locker room and pool area is not clean enough for a 5-star hotel stardard. The sign showed some spelling mistakes. The room is large and the bed is quite comfortable.
Room had been smoked in. Front desk acted surprised and had trouble relocating me ( not convenient to be relocating rooms after an 18hiur day). Difficult to get front desk on the phone. Supposed to be a nonsmoking hotel but saw cigarette butts outside elevators in addition to have been given a room that had been smoked in. Lots and lots of nearby road construction making getting a taxi or didi nearly impossible. Only nice points were river view and nice lounge service.
To be honest, this stay was good at first but bad things happened then. When I first checked in, the front desk was very nice and helpful; she helped me to upgrade to an excutive river view room from a deluxe city view room. I really appreciate it. Furthermore, she kindly reminded me that there's a promotion in most marriott properties in Asia, which is 30% off of dining for Bonvoy members nomatter what you status is. She told me that there's only one exception at their hotel which is the Chinese restaurant. After I checked in, I was also very satisfied about the clealiness of this hotel and high efficiency when I requested a pressing survice for my shirts. However, disappointing things happened after that. My friend and I got coffees and deserts in the Lounge Lobby, which should take 30% off for members. When I checked, the staff told me they have never heard of such a promotion and they can only do a 15% off because I am a gold member. I doubted it, but still accepted because the staff could do nothing but follow what their boss asked them to do. In the afternoon, I came to the concierge counter and ask them to help me shipping a package express. They took it and told me the express staff would contact me to pay for it some time before the evening when he picks up packages. For dinner, I chose the Chinese restaursnt, and their attitude was so annoying (I also made a mistake because this one is exclued from promotion and I forgot). I asked them if I can do a 30% off and their attitude turned to be worse, as if I was taking a huge advantage of them. Later, I went to the front desk to check with them again about this 30% off promotion. This time, the staff who helped me was a guy. This guy was "gentle"; he kept smiling at me and denying everything I doubted without checking. Even if I tried to browse on the Marriott official website and finally found the promotion page and showed it to him, he still insisted that I was wrong and there's no such a promotion. His smilling was obviously very annoying because his words were a little offensive, again as if I was taking a huge advantage of them. I finally gave up and went back to my room. Later, I realized no one contacted me during the whole afternoon, so I went to the lobby again, checking with the concierge counter. The guy, who is good at smiling, helped me again at the concierge counter this time. He told me that he was pretty the package had already been picked up and someone would contact me later. I asked for a tracking number and he said he did not have it. So, I asked if they forgot to send it and it is okay to send it the next day. The smiling guy was very confident that the package had already been picked up, but he could not offer a tracking number. Again, I said it is okay if they forgot and asked if he could help me to find my package in their place. He denied to do that and kept smiling and repeating the package had already been picked up. Guess what happened next? Yes, the package was at their counter!!! Another staff came by and asked what was going on. After she heard what I said, she tried to find my stuff and she finally found my package in their drawer! She apologized but the smiling guy did not say any word!!!! I also felt very disappointed about the room survice but after complaining, the hotel apologized and helped me to solve that issue; I was satisfied about their attitude and they also figured out about the 30% promotion and applied that promotion for me. When I checked out, someone told me that the smiling guy was the hall manager. Well, it makes sense now that why all my complains were solved except for the smiling guy's attitude. I really appreciate each staff helped me at the front deck except for their arrogant manager.…
This hotel was both our accommodation and conference venue. Rooms are really well appointed, main restaurant was great and all the staff we encountered were extremely friendly and helpful. There are some works going on between the river and the hotel which made a stroll somewhat difficult and dirty, but I am sure the end result will be wonderful.