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voco Wuhan Xinhua, an IHG Hotel

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No.558 Jianshe Avenue, Hankou District, Wuhan 430022 China
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Traveller (92)
Dining (20)
Room & Suite (16)

About

#42 of 2,605 hotels in Wuhan
Location
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Value
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Kids stay free
Babysitting
Wifi
Hot bath
Indoor pool
Restaurant
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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HOTEL STYLE
Quiet
Centrally Located
459Reviews1Q+A12Room tips
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jooles r wrote a review Dec 2020
Melbourne, Australia60 contributions58 helpful votes
We booked this hotel because my husband had stayed here before on business, and as Accor member we trusted the rating. On arrival, asking to have the booking added to his membership, we were told that the hotel is changing to an IHG hotel. Also a member of this chain, he asked for the points to go on that membership, to be told some nonsensical answer of why it could not be done. The hotel is in dire need of renovation although is tiredly quite nice. Breakfast is adequate but not good, and the food was cold. Very few staff speak English, and seem to be very busy doing very little. After a long day at work, and the weather was freezing we tried to have a light dinner in the restaurant to be told there were only two choices steak or pasta., which we had for lunch. We were then directed to a private dining room on the 12th floor where the choice was, what seem to be leftover snacks, biscuits, and lollies. After we snacked the restaurant staff came up to the 12th floor and offered us club sandwiches, with a translated message that COVID had affected the food supply chain. Restaurants in the city had no such problem. An extremely disappointing stay, as it is turning into a Chinese hotel and not a five star international as advertised. The staff try hard but it seems management (possibly new) are cutting services, for what ever reason, and losing the rating as sold.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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David S wrote a review Jan 2020
2 contributions4 helpful votes
Stayed at this hotel 10 years ago and it seems nothing has been done to update hotel. The staff on the desk are rather lacking in speaking English which was surprising. The location is good and staff in restaurant helpful.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Joyce G, 前厅部经理 at voco Wuhan Xinhua, an IHG Hotel
Responded 6 Jan 2020
Thank you for having taken the time to share your experience at Novotel Wuhan Xinhua. You feedback has been brought to the immediate attention of our department heads as well as our Training Manager for necessary action. Kindly accept our sincere apology for the inconvenience caused.We sincerely look forward to welcoming you back again in the future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SeetJS wrote a review Dec 2019
Singapore, Singapore15 contributions23 helpful votes
We booked for 2 nites initially (with lounge access) and extended for 1 nite, total 3 nites. We’re upgraded for the 3rd nite and continued to enjoy the same wonderful service as the initial 2 nites. Staff were warm, friendly and helpful. Breakfast spread was good and we especially liked the local noodles. Hotel is just 2 metro stops away from Hankou Railway Station, where we got off from our high speed train from Yichang. It’s also easily accessible by metro to/from Wuhan Railway Station where we took the high speed train to Chibi and to Changsha. There’re 2 metro stations within 10 mins walk away. There’s a food street just outside the hotel where we can savour Wuhan food.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Joyce G, 前厅部经理 at voco Wuhan Xinhua, an IHG Hotel
Responded 11 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tun1964 wrote a review Jul 2019
Yangon (Rangoon), Myanmar1321 contributions315 helpful votes
+1
My wife,my daughter and I stayed together at same room 1102 there on June 27 evening. It’s friendly check in,check out with free welcoming drinks and in room fresh fruit plate for AccorHotels Silver membership. Hotel located at very crowded Hankou old city area. But it’s appearing only Chinese language neon signboard. I didn’t found any Novotel signboard with English language there. I saw only small AccorHotels and Novotel logos on lobby area glass wall. Room very clean and comfortable. Many restaurants nearby. Only problem there was very slippery bathroom. During our stay,my wife and I slipped on the bathtub. Fortunately we felt minor pain and one glass has been broken. Their stainless steel handle also shaking without safety. Hotel management should seriously check and take care for next guests.We didn’t tried their breakfast due to early morning flight to Bangkok.
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Date of stay: May 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joyce G, 前厅部经理 at voco Wuhan Xinhua, an IHG Hotel
Responded 17 Jul 2019
Dear Guest :We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wilson F wrote a review Apr 2019
8 contributions5 helpful votes
Is this an Accor Group Hotel? One almost cannot tell from exterior appearance except for a few tell tale signs like the Accor logo. I booked two rooms for three nights. Both got upgraded per membership benefits. Did not get welcome drink voucher which is strange because they had a lobby bar. Room had no cold air from aircon but only air flowing from the aircon. Hotel explained that this is due to maintenance of aircon but we all know this is the strange edict from upstairs that says thou shalt not operate aircon until the temperature exceed 26 degrees C or until you are told to do so, whichever comes later. Staff was nice to provide a standing fan which was better than nothing. Location of hotel is quite alright, being next to a busy street for food. Breakfast was reasonably priced and the spread was good. The room décor is a bit jaded and old, this hotel needs renovation urgently. It feels like Accor or someone bought this local hotel and then hastily splapped Accor and Novotel labels all over the place.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joyce G, 前厅部经理 at voco Wuhan Xinhua, an IHG Hotel
Responded 6 May 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Four Footsteps wrote a review Apr 2019
Singapore, Singapore34 contributions4 helpful votes
Stayed at Novotel Xinhua Wuhan for 3 nights before Chinese New Year. The hotel is located within an older part of Wuhan’s financial district of Hankou, a short walk away from many local restaurants which serves up good food and take-away food stalls. The interior of the hotel and room looks kind of dated. Room is clean and house-keeping prompt even when I had the ‘Do Not Disturb’ sign up. Good variety as well for their breakfast served at L2 restaurant. For shopping, there is a departmental store within New World Trade Tower around 5 minutes walk away but is more upscale and not likely to find bargains. I like shopping at the basement supermarket, the variety is good. Transport-wise, it is near a metro station.
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Date of stay: January 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joyce G, 前厅部经理 at voco Wuhan Xinhua, an IHG Hotel
Responded 19 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rene Repko wrote a review Feb 2019
Amsterdam, The Netherlands241 contributions120 helpful votes
The location was good and the breakfast was fine. But wifi was really slow, the room a bit old and small. Wanted to go for a beer at the lobby bar: had to wait a long time for anyone came over to the deserted bar. The neighbourhood is cool, with lots of bars and restaurants around the corner.
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Date of stay: January 2019
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Joyce G, 前厅部经理 at voco Wuhan Xinhua, an IHG Hotel
Responded 19 Feb 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Guy K wrote a review Oct 2018
Shanghai, China53 contributions14 helpful votes
Stayed for 2 nights out of 4 as I had to leave early due to a different situation change , overall not a bad hotel , a little dated not an original Novotel I think , great location , not bad breakfast , clean room although dated decor and bathroom , what they failed on was service , when I checked out early I was suprised they couldnt help return the extra 2 nights I had paid for as I booked through C trip but I would of thought they could of helped communicate with C trip as I was in a rush to leave due to exceptional circumstances, their attitude just seemed to be a straight not my problem kinda thing , and on arriving at another city after driving 7 hours I rang to say that I had left a camera cable in the room and can they check if the cleaner had found it , several hours past without word , so I rang again with the same request being assured I will get a call back , I am still waiting for that call , that was yesterday when I rang the second time. Poor service just on reception, seem incapable of thinking out of the box to help clients . When I return to wuhan I will change to another hotel .
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Date of stay: October 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joyce G, Front Office Manager at voco Wuhan Xinhua, an IHG Hotel
Responded 12 Oct 2018
Dear guest, thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rbsaro wrote a review Aug 2018
168 contributions54 helpful votes
Rooms are not oversized but there is everything, new and clean. Hotel is in good conditions with giant hall and good connection with restaurant and shopping mall nearby. Staff, from reception to concierge, are friendly and helpfull. Food: buffet is only asian food oriented, difficult to find something else, and quality was very low. I had worst pizza ever, terrible. Breakfast the same, mostly chinese food, if you do not like, small and not very good quality choice.
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Date of stay: August 2018
Location
Cleanliness
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Joyce G, Front Office Manager at voco Wuhan Xinhua, an IHG Hotel
Responded 19 Aug 2018
Dear guest, thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience in restuarant did not meet your expectations; please allow me to express my sincerest apologies. The Food and Beverage team have known of your comments regarding food quality of buffet and breakfast, and our Executive Chef and his team will make improvements of it accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wei C wrote a review Aug 2018
Singapore, Singapore4 contributions
The hotel is located in a very convinent place. There are a lot of resturant nearby the hotel.A big shopping mall is very near as well as Metro station. The room is nice and clear, the service was good. The breadfeast is also nice too.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2018
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Joyce G, Front Office Manager at voco Wuhan Xinhua, an IHG Hotel
Responded 20 Aug 2018
Dear guest, we very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$69 - US$88 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
武汉新华诺富特酒店, 武汉新华诺富特, novotel wuhan, wuhan novotel, accor xin hua wuhan
FORMERLY KNOWN AS
Novotel Wuhan Xinhua
LOCATION
ChinaHubeiWuhanIntl' Exhibition Center / Hankou Railway Station
NUMBER OF ROOMS
303
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Frequently Asked Questions about voco Wuhan Xinhua, an IHG Hotel
Which popular attractions are close to voco Wuhan Xinhua, an IHG Hotel?
Nearby attractions include HuaYuan Dao YiShu ShangYeJie (0.5 km), New world department Store (trade) (0.2 km), and North Lake night Market (1.1 km).
What are some of the property amenities at voco Wuhan Xinhua, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at voco Wuhan Xinhua, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at voco Wuhan Xinhua, an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at voco Wuhan Xinhua, an IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to voco Wuhan Xinhua, an IHG Hotel?
Conveniently located restaurants include Noi Mediterraneo (Huayuan Avenue), Brussels Beer Garden, and The Atomium.
Are there opportunities to exercise at voco Wuhan Xinhua, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at voco Wuhan Xinhua, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does voco Wuhan Xinhua, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to voco Wuhan Xinhua, an IHG Hotel?
Many travellers enjoy visiting Hankou Modern Buildings (2.1 km), Uprising Gate (7.4 km), and Alexander Nevsky Russian Orthodox Church (2.9 km).
Is voco Wuhan Xinhua, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.